"This facility was the third bid I got and was 20% below the others. I dropped my car off on Monday and the repairs was finished on time . The experience was great and I found the staff to be very professional and knowledgeable in what repairs were necessary. ...more My vehicle was cleaned and like new. I will be using this facility for further body and paint work on both my vehicles. I highly recommend them and can see why they were recommended to me by a number of my friends for their quality work. "
Rated Review by Deirdre D.
"Serranos gave me a quote that was more than 30% less than a local chain and was able to do the work in one day as opposed to the two days the local chain wanted. New cover looks great and was completed on time."
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Jacksonville Auto Repair Reviews
"He’s awesome. The work he does is much better than a dealership. The paint matching, the body works are just perfect, and beautiful. It just takes a little longer to get in, but the work is phenomenal"
"Their service is very good. My car now looks beautiful and I cannot tell that it had been damaged before they worked on it. I had no problems with them as they fixed whatever other problems I had on the same day. Their pricing was reasonable even though I had to pay a deductible. They were very receptive to any problems I had. They were right on ...more top of everything and responded proactively. They made arrangements to get me to and from work when I had dropped my car with them. When I had taken my car back for the overspray I had scrapped my boiler which was not their responsibility but yet they fixed it without charging me. I was very happy with their service even though I am a very picky person when it comes to my car. I would use them again in the future."
"They provided a written estimate along with suggestions on handling a side problem caused by the age of the car. They scheduled the work for the following week, then performed it beautifully. They called me while work was progressing as an internal, unseen part caused a delay in finishing. They then completed the work and provided a free cleaning and ...more polish that looks truly professional. This shop's attitude was excellent all the way."
"I was referred to this body shop because the Dodge dealership didn't do body work. I called to find out when I could bring the truck in to get an estimate and was told that while I could bring it in at 7:30, there would be no way for me to get home--the shuttle driver didn't come in until 8. (This would've made me late to work, and because ...more my husband was out of town, this wasn't convenient.) However, I had no choice. I brought the truck in and got an estimate of about $700. I was driven home by a very young kid--in my truck!And he had to ask me for directions on how to get back! I picked up the truck after hours (after having to take a taxi to the shop). Everything looked okay, but when my husband got back, he popped the hood an noticed there were screws missing on the headlight! He also mentioned it didn't look like they did the repair work according to the bill--meaning I was overcharged. We went back to have them order the screws, 2 weeks ago--and still have not heard back from them"
"They took me in right on time and did all the necessary work in a couple of days. They were polite to me and took great care of the car. The paint matches the rest of the car perfectly and I feel like it's new again. I would recommend them."
in the past. It's all true and more. They did a FANTASTIC job. I've had paint done on a car at other dealership body shops after vandalism (not accidents), and it has never been as good as this. They were professional and attentive from the moment I came to them for an estimate, ...more and they kept me updated on my car's progress beginning one day before the estimated due date.
Shepard, the body shop estimator, noticed during his QA test drive that the AC was not blowing cold. They had to keep my car 1 day longer than the estimate due to the AC mechanic having to re-charge my system. I'm so glad that he checked all of those things so I would not be hassled with returning the car for additional detail items after the repairs. I would have NO qualms about taking any vehicle to them in the future.
was professional, courteous and obviously had no problem standing behind the quality of their work. Highly recommended!"
years ago, so I didn't hesitate to call on them for this repair job. They don't have to be courteous and friendly, while they perform the best body work I've ever seen. BUT THEY ARE. They are one of the few businesses, I know of that continue to provide true customer service, yes, even today. Quality ...more service has NOT dried up and gone away. I'm proud to have been a customer of
because they 1) Do quality work, 2) Provide customer satisfaction, 3) Follow up with phone calls and information like they said they would, and 4) Do so with courtesy and a smile."