Jacksonville Appliance Sales Companies

in Jacksonville, FL

Appliance Sales Reviews in Jacksonville

F

Rating
The walk in cooler was improperly built and has the wrong hardware. No resolve on repair. On November 16th, 2013 I visited the warehouse of
and purchased several pieces of equipment to include a custom built walk in cooler. I worked with
and
in choosing the equipment and paint colors and such. They came to deliver and install the cooler and equipment on December 9th, 2013. It was not custom painted silver as promised and the hardware installed was incorrect and set improperly. I was told by
, the installer, that this is "the way we always do it, it will be fine". I was very displeased and I called the O.F.F. shop and left a message.
called
and told him of the problems. He then took pictures, as did I, and forwarded them tosales@onefatfrog.com as directed with my formal complaint. I was informed that they would fix the paint issue and the install promptly and would follow up right away with a schedule. It took a solid week of calling before finally getting a schedule of December 17th, 2013. I was unable to be there and had my proxy,
, there in my place. When I arrived
was leaving. Due to the stress of trying to open a business in less than 2 weeks, I was ecstatic at the time to see the cooler painted properly and the doors seated and I left it alone until time to have the refrigeration installed.When we tried to have the condensing unit installed on the cooler, the technician refused saying the cooler will not pass inspection and showed me the things wrong with it.I called there several times and
kept telling me no one was available to help me. On February 13th 2014 I emailed my complaint and my refrigeration tech then contacted
@ O.F.F. himself and told him the problems and sent pictures. Even told him what to do and what parts were needed to fix it. I was given a new date for repair of February 17 2014.
, the original tech for O.F.F., showed up and instead of fixing the cooler he just took measurements and wrote up a ticket of what was needed to fix the cooler which included new hinges and strikes for both doors and a new seal for the back door. The next day I received an email from
stating that the reason the cooler wasn't closing properly was due to shifting and not a bad install. I have had a carpenter examine the cooler construction and he has found that the door jams are out of square and installed improperly and that the hinges are incorrect. At that point I requested to have them come get the cooler and credit back my lease account. On February 19th,he wrote back stating that the cooler cannot be returned because I signed an invoice stating no refunds or returns, which I don't remember signing. He stated in the same email that he was still willing to get the cooler fixed for me. After speaking with my attorney I was advised to let them try to fix it before going further legally. I emailed several times between then and now and was finally on February 28th given a time frame, by
, of March 4th or 5th for this to be corrected and they would call me the morning of to let me know a time to be there. They didn't show or call either day. I called several times and emailed. Every time I've ever called the girl answering the phone said no one could talk to me. So I emailed and was told they were hung up on another job and they would get back to me to reschedule. So far I have not heard anything. I have emailed and called to no avail. I am now having to reschedule necessary inspections that are required by law to open my business. I now have to hire someone to fix the cooler that we paid $5800 dollars for because they refuse to take it back or fix it properly. I have never had such a horrible experience with a company ever!!
- Shannon W.
D

Rating
Awful, I will never use them again. Never, dryer still not working. I told the manager at the store that I will post my experience online and I will not let another person go through this terrible ordeal in my opinion.
- Freddie C.

Jacksonville Appliance Sales Articles

Appliance Sales reviews in Jacksonville

A

Rating
We shopped around - went to
Jacksonville Discount Appliances Provider Name Locked
and HHGreg also. Selter's was the best deal all around.
Jacksonville Discount Appliances Provider Name Locked
wanted $ 75 to deliver the machine, plus they would do nothing on hooking up the dryer. HHGreg the same thing - charge for delivery, plus limited selection.
Selters had a nice showroom on
Jacksonville Discount Appliances Provider Name Locked
Hwy and lots of models. We dealt w/ one salesman
Jacksonville Discount Appliances Provider Name Locked
, and a little bit w/
Jacksonville Discount Appliances Provider Name Locked
when
Jacksonville Discount Appliances Provider Name Locked
was tied up w/ another customer on our return visit.
Jacksonville Discount Appliances Provider Name Locked
is the pro; you could tell he has been doing this a long time. What impressed me was the lack of baloney and gamesmanship when I asked for model prices. No pressure to buy or fast talking. I believe he said straight-up their
Jacksonville Discount Appliances Provider Name Locked
up over cost was 18%, and even showed me their cost info on his computer. Pricing is competitive w/ other stores on same models. Once you go over $ 500. there is no delivery charge. They were also willing to help put on a new plug and flex hose on our dryer (each part about $20 I think) for no additional charge. I thought that was pretty d*** good customer service and reasonable.
Delivery was as promised, by two pleasant, polite and helpful young men. They did all the connections, tested and balanced everything.
Selter's offers a 5 year service warranty on their machines for $99. Normally I don't get these "add-on warranties" but in this case, as it is a new, high efficiency model, I thought that was
Jacksonville Discount Appliances Provider Name Locked
- one service call just to get a guy to come out can run you $ 40.
Overall, our experience w/ the guys at Selters was very good. I especially like the no B.S. on quotong prices, and I think they will match pricing w/ their competitors. I would definitely go back. They understand what customer service is all about, and doing the little extras to close a deal. By contrast,
Jacksonville Discount Appliances Provider Name Locked
at Avenues M.all fell way short in this regard.

- Mark S.
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All Discount Appliances in Jacksonville, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Del Air Heating & Air Conditioning

531 Codisco Way
Sanford, FL

DELANEY'S SERVICE INC

163 ROYAL PALM DR
Ponte Vedra Beach, FL

DrinkFromTheRock.com

7181 Eagles Perch Dr
Jacksonville, FL

FIRESIDE HEARTHS & GRILLS

132 Hondo Dr
Saint Augustine, FL

First Coast Contractors, Inc.

5000-18 HWY 17 Suite 149
Fleming Island, FL

FIRST COAST SUPPLY INC

6860 PHILLIPS INDUS BLVD
Jacksonville, FL

First Source Gas Appliances

PO Box 1192
Yulee, FL

Great Expectations Auction Co

1755 Lakeside Ave
Saint Augustine, FL

HEARTH & PATIO

917 S 8TH ST
Fernandina Beach, FL

Hhgregg

651 Commerce Ctr Dr
Jacksonville, FL

HOME DEPOT

202 25TH AVE S
Jacksonville Beach, FL

HOME DEPOT INC

3790 3RD ST S
Jacksonville Beach, FL

HUDSON PUMPS & EQUIPMENT

3006 MERCURY RD S
Jacksonville, FL

KITCHEN COLLECTION

500 BELTZ OUTLET BLVD
Saint Augustine, FL

KITCHEN COLLECTION

2700 STATE ROAD 16
Saint Augustine, FL

Lowe's Of South Jacksonville

4040 Oldfield Crossing Dr
Jacksonville, FL

LOWES

5155 LENOX AVE
Jacksonville, FL

Martin Appliance & More

650 Blanding Blvd
Orange Park, FL

Martin Appliance and More

650 BLANDING BLVD
Orange Park, FL

N SEASON LAWN MAINTENANCE & LANDSCAPING

P.O BOX 351048
Jacksonville, FL

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