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C
"
with
came out in April 2014 to look at the job and give an estimate.
gave a verbal estimate," but said the written estimate would come from the office and that it would take a few weeks to come in. Several weeks later, when the written estimate came in, it was significantly higher than the verbal estimate, but
made good on the verbal estimate and we signed a contract to do the work for that verbal estimate price.
then advised they would order the door and, once the door came in, they would set up an installation appointment. Again, several weeks go by with no word from Exterior. I called
to follow up and explained that I need a few days advance notice as to when installation could take place so work arrangements could be made.
confirmed he understood and that he would get back to me with potential dates. A few days later, received a phone call from
and he let me know installation was scheduled for 7/2/14. No other dates offered - just that installation was scheduled for 7/2/14. I let
know that I wasn't sure that date would work based on my schedule.
's response was that we could either take that date or go to the end of the line for scheduling behind everyone else that was waiting. My take away from the conversation was that there was no flexibility or consideration to be made by Exterior. We had already waited a considerable amount of time and given a deposit, so I re-arranged some things to accommodate the 7/2 installation date. The 2 man crew showed up on 7/2 and got to work. The removal of the existing door went smoothly, but when it came time to assemble and install the new door, they did not seem to be knowledgeable about the product or how to install. They were reading the assembly/installation instructions that came in the box. The seemed to be fumbling through it and when one part wouldn't fit right, they simply put it back in the box. One of the installers was getting progressively impatient and repeatedly barked at the other installer to hurry up so they would be able to finish up and get out of there so they wouldn't be stuck out so late on jobs that day. Apparently, their jobs for the previous few days had run long and they had put in a couple of long days. Not really appropriate conversations to have in the presence of a paying customer. The next thing I know, the impatient installer is nowhere to be found and the second installer is knocking on the new door to tell me he needs a check (for the balance due) which I gave him and he hastily gave me the keys to the new door and went back around to the front of the house. I assumed he would be back with a receipt and would go over some questions I had about the door. I should not have assumed. He got in the truck and they left. No receipt, no making sure I was satisfied, no interest in if I had questions. There were some issues with the door. The screen door would not latch properly and the lock on the sliding door didn't work. I called
and he came back to take a quick look. After a very quick look,
stated that the issues were manufacturer issues and the manufacturer rep would have to come out and address. Getting an appointment with the manufacturer rep was a whole other ordeal, but once he finally came out, he determined that the issues were installation issues, but he fixed them. A
adjustment was needed on the screen door and the lock in the slider was not installed/aligned properly which prevented it from turning. He also had to order a new stationary panel for the sliding door. That finally came in and was installed in September 2014. It took 5 months from estimate to completion of the work. Just last week, an envelope came in the mail from
. It was the warranty information for the door. Eight months after installation. It was not filled out/completed. Just
forms. Along with a form letter about the labor costs charged by Exterior for warranty work. As for the door, we are happy with the final product. As for the overall experience, not so much. If you need a job completed in a timely manner and a contractor that communicates well, I would not recommend
.

-Amy R.

A
"Arrived on time and finished when they said they would. I used
about two years ago and when I needed the rest of my windows replaced, I" got several quotes and Fadelys was not only the most affordable but the quality was higher.

-Tom S.

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Local Articles in Indianapolis

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Angie's Answers

?

Hello - I hope my answer will help point you in the right direction.

 

The reason you're having a hard time getting clear information is because there are hundreds of companies saying their window is the best. There are probably millions of different features you can choose to have for your windows and in price ranges from $169-$1200 (per double-hung window).

 

I've been in the business for 15 years and have seen many different window products from many different dealers and manufacturers. This all comes down to: "what's important for you and your home?" If you want a strong warranty from a company who has a full-time service department to give you piece of mind and service your windows should needs be, or are you looking at only those companies who offer true wood interior windows that you can paint or stain to match the home decor? Whatever is your hot-button, then that's where you want to start.

 

I would recommend you first choose how you want your new windows to look. Wood-interior with vinyl clad is only offered by certain companies, while there is a vinyl woodgrain finish to give you similar results without the maintenance. If you're only looking for a white interior and don't want the maintenance, a fiberglass or vinyl window would be the best choice from what is offered in the market today (vinyl will be less expensive - not necessarily cheaper quality). If you are going to change out a window to a french door and a door to a window, then you WILL NEED to find a contractor with some carpentry experience. Some companies will tell you upfront that they do not handle those sorts of remodeling projects due to the complexity and time it would take to get it complete.

 

Unfortunately, we won't be able to personally help you with your project as we work in the New England Area. However, if you wish to talk further, please feel free to email me at: sven@ritewindow.com and I'll be happy to let you know our prices for what we offer so you can compare and hopefully find a similar company to do the work for you near the Austin area.

 

Cheers!

?

Get your roofer back out there.  Course of shingles above the window need to be pulled, self sealing flashing, drip caps, and counter and step flashing are going to be required here. 

 

This is a flashing issue as the window connects to the mansard roof surface. 

 

Condensation and a leak are two different and very noticeably different (i.e. volume) things.

 

Flashing and roofing on Mansards can be tricky but is sounds very much like a roofing issue. 

?

+1

 

Much easier to scratch and typically not as good a finished quality as compared to glass.

 

Benefits are the resistance to breakage as mentioned by LCD.  Any glazing shop should be able to re-create that panel. 

?

For a broken window (or leaking seal in multi-pane unit), for a standard roughly 2x3 foot window, can run from low of about $75-125 for single pane to more like $200-300 range for triple pane, depending on construction and any special ultraviolet or heat reflective coatings. If a removeable window unit, of course cheaper to remove it and take to replacement glass place then have them come out, measure glass size, order glass unit, then come back to install.

 

If taking in yourself, commonly they can do single-pane in an hour or two, but count on a week or so typically for sealed double or triple pane unit to come in, so you will have to seal the opening in the interim. That is an advantage of having them come out - they measure and determine type of unit on first visit and can seal with tape and plastic sheeting (if you have not already done that), then come back with new unit and install a week or two down the road - but you are not stuck with an opening in the wall for a long time.

?

Thermal numbers look okay when looking at the NFRC.

 

Do you have any other data on them?  Air infiltration, Design Pressure, Visible Transmittance, and Condensation Resistance are all good evaluators.

 

http://www.mercuryexcelum.com/images/customer-files/Advantage.pdf

 

Air infiltration rate is way high at 0.21.

 

It may look nice in person but the performance numbers are below average. 

?

Window Replacement reviews in Indianapolis

A

Rating
Indianapolis Window Installers Provider Name Locked
has been amazingly responsive and proactive so far. He found a time to meet with me to discuss the project right away, and got accurate measurements quickly. I hadn't actually brought up the Angie's List Storefront coupon when we sat to figure out a price, but
Indianapolis Window Installers Provider Name Locked
was honest enough to bring it up and advise me that I could save money by purchasing it. I've had bad experiences in the past with other contractors who will try to artificially raise their prices to cover the costs of a coupon - netting me as a consumer no savings at all. Instead,
Indianapolis Window Installers Provider Name Locked
told me he'd like to do the job right, treat me well, and earn my repeat business. He came up with a very fair price, we shook hands, and after I bought the Angie's List deal, he promptly emailed me a contract giving all the details of the work we had agreed on in person. Included in this email was a link to the manufacturer's website, so I could see for myself the quality of the materials he was using and the cost of these materials - there wasn't any exorbitant markup, and I felt confident that I was getting a quality door.
I'm still waiting on the door to be completed by the factory, and we're within the original time range
Indianapolis Window Installers Provider Name Locked
told me to expect. However, as I'm buying the storm door myself to have him install, I wasn't positive I was reading his drawing on the estimate correctly, so last night (Sunday, at about 9 pm) I sent him an email, just asking about when he thought the door might be done and whether a door I had found on the Lowes website would be suitable. Just to make sure he didn't give me misinformation, he had called the factory, and stopped by my house to double check the measurement of the rough opening - by eight o clock the next morning! I have never experienced such a responsive and friendly response from a contractor. I'll update this review when the door is actually installed, but thus far I already feel very confident recommending that anyone give
Indianapolis Window Installers Provider Name Locked
a call if they need any doors replaced.
- Jesse B.
A

Rating
Scheduled a meeting in which initial quote was given for a two story apartment rental property. WW showed up on time. Follow up window measurement date was set and they again showed up on time. Ordered the windows and there was an approximate 8 week wait for delivery to the warehouse. We finally called WW after 8 weeks and our windows happened to be in the warehouse so we scheduled an installation date. I requested that WW call me so that I could be on site on the day of installation. Weather was not so great and I was never called about the intial installation cancellation. I finally called the office and they told me that the weather was too bad so I stressed that I wanted to be at the installation. I was told the installer (they subcontract outside crews to install the WW products) would call me. I wasn't called and actually randomly showed up the next day to discover that installation had begun. I was a bit miffed but pleased they were working. The crew worked fast and hard. They had fun and there was a fair amount of coarse language and cigarette smoking. There was a fair amount of debris and most of it was removed. The aluminum trim work was great considering the lack of anything square on the building. In general, window quality was good, but the person who measured seemed to consistently have measured small as the opening around the windows were rather large and just a tiny bit of insulation was put around the windows. The crew replaced the one damaged screen that I pointed out to them. For a large project it was completed in three days and the finishing crew showed up on the weekend to complete the trim work. Overall, this is the best value out there for windows. They crew understood how to remove and install the windows though they were a bit brash. The weak link in WW is probably follow through by the office due to the fact they are very busy. If you keep on top of them you will get a great value but don't expect the process to be seamless at the great price
- tony B.
A

Rating
From the word go, the same word comes to mind. Flawless. From the first time we met with
Indianapolis Window Installers Provider Name Locked
to consult about choices and pricing and timeline for installing our new windows, every encounter was pure perfection. At every turn
Indianapolis Window Installers Provider Name Locked
and all the staff made us feel as if we were there only customer and concern. By the end of the project, we actually felt as if we were a part of the family. When anything came up that wasn't expected,
Indianapolis Window Installers Provider Name Locked
and his crew were on top of it and told us about the resolution before we could even ask. They promised and delivered superior service. The installation crew took the ultimate care and respected our home as if it was their own. The project seem to go so smoothly and quickly! Again, the word the comes to mind when describing
Indianapolis Window Installers Provider Name Locked
and
Indianapolis Window Installers Provider Name Locked
. is Flawless.
- Gregory D.
A

Rating
From the word go, the same word comes to mind. Flawless. From the first time we met with
Indianapolis Window Installers Provider Name Locked
to consult about choices and pricing and timeline for installing our new windows, every encounter was pure perfection. At every turn
Indianapolis Window Installers Provider Name Locked
and all the staff made us feel as if we were there only customer and concern. By the end of the project, we actually felt as if we were a part of the family. When anything came up that wasn't expected,
Indianapolis Window Installers Provider Name Locked
and his crew were on top of it and told us about the resolution before we could even ask. They promised and delivered superior service. The installation crew took the ultimate care and respected our home as if it was their own. The project seem to go so smoothly and quickly! Again, the word the comes to mind when describing
Indianapolis Window Installers Provider Name Locked
and
Indianapolis Window Installers Provider Name Locked
. is Flawless.
- Gregory D.
C

Rating
Bee windows had replaced the windows in my home a number of years ago when my mother lived here. One of the panes had a broken seal and had developed mold between the glass panes. In September 2014 I called to report the broken seal and mold between the panes of glass and to request a replacement. I was told it was under warranty and would entail only a trip fee and a glass fee. -I was told they would not be able to get someone out to measure the window until October 27, 2014. I agreed. -October 27, 2014 -
Indianapolis Window Installers Provider Name Locked
, the technician came and measured the window on the appointed date. He stated it might be a few weeks before I heard from them about the replacement. Charged me $87.50 for the trip fee, stating it would cover the delivery trip, too. -On January 14, 2015 I called to inquire about the delay. I spoke to
Indianapolis Window Installers Provider Name Locked
who stated she was still waiting for confirmation from the vendor about when it could be shipped, She stated Amber would call me on Friday to set an installation date. She stated: 1. They had changed vendors so they had a delay due to having to contact the old vendor and arrange for them to make the replacement window. 2. Delay was due to vendor. -On January 19, 2015 I called and emailed to inquire why they had not contacted me on Friday as they had promised. I got a message stating that they would be unavailable until April. -January 21 or 22, 2015 I received a call back stating the delay was due to the vendor and that they expect to be able to deliver the window on February 5, 2015. Arrangements made for delivery on that date. -Feb 5, 2015 - Delivery person found the dividers between the glass was tan, not the wood
Indianapolis Window Installers Provider Name Locked
ordered. He stated it must be reordered. and that I would be called to arrange delivery of corrected pane. -Feb 26, 2015 - Delivery had been scheduled for this date then I received a call from Amber stating they are unable to make the delivery today, Rescheduled deliver for Feb 28, 2015 and waived the remaining $30.00 glass fee. -Feb 28, 2015 - Delivery made - FINALLY DELAY OF 5 MONTHS FOR THIS RELATIVELY
Indianapolis Window Installers Provider Name Locked
REPLACEMENT OF AN UNDER WARRANTY ITEM IS UNACCEPTABLE
- MARGARET C.
F

Rating
Initially called
Indianapolis Window Installers Provider Name Locked
on 02/06 and talked to person named
Indianapolis Window Installers Provider Name Locked
. I passed my info to him and I was told a salesman would contact me. No one called me. I sent an email via Angies List Web site and
Indianapolis Window Installers Provider Name Locked
replied back and said Sales person
Indianapolis Window Installers Provider Name Locked
would contact me. The salesman contacted me and set up an appointment. On the appointment's day morning, he called and left voice message that he would not be able to make it due to family reasons. I guess he is the only sales man they got. Salesman and I communicated later to meet at the property on 02/16. On a snowy President Day, salesman arrived and liberally parked his car to my driveway. I arrived shortly after that and had to parked my car to street. He later said sorry and stated that he didn't want his car get side swiped due to snow. Funny
Indianapolis Window Installers Provider Name Locked
! home owner
Indianapolis Window Installers Provider Name Locked
at he street and sales man
Indianapolis Window Installers Provider Name Locked
at the driveway. Salesman looked at both front main door and back door, took measurements and write all those info into small a piece of paper, rather than professional order taking template. This was a red flag. He said he would call me back with pricing on 02/18. He had my phone number and email. As of today, 02/27, I've not heard any one from Mr. Windows. I am not sure what's up with these many good reviews but I will not make business with Mr. Windows. I communicated another vendor and they promptly showed up, took measurements and let me know the price within 2 days. We agreed on the price and both my doors will be replaced soon.
- Ozgur O.
C

Rating
Delivery of the windows was several weeks later than the expectation set by the sales agent. They managed to forget to order one window, so they came back approximately 10 days later to install that window and the garden window. All in all, our window installation was completed about a month later than I expected.
Additionally, after doing further research after signing my contract, I realized that I really overpaid for the windows. I wish I had shopped around more. That said, the windows appear to be of good quality and easy to use.
- Rick T.
A

Rating
Except for a missed appointment, which they quickly rescheduled and a miss-matched part, which they quickly replaced, all went extremely well. The salesmen answered all of our questions and remained on one-point contact throughout the project.
- MIKE S.

Window Installers in Indianapolis

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

THREE FOUNTAINS EAST

4260 GENOA COURT
Indianapolis

ThriftyFix Home Solutions

304 N Pennsylvania St
Greenfield

Tide Waterproofing Inc

1055 S High School Rd
Indianapolis

Tim Nichols & Sons Inc

900 N 16th St
Elwood

Tint King

7358 Pendleton Pike
Indianapolis

TIP TOP CONSTRUCTION

2529 ANDREWS CT
Indianapolis

Tito's Painting Inc

1919
Indianapolis

TODD HOARD CO INC

PO BOX 566
Westfield

Todd Rumer Painting

4521 Briarwood Dr
Indianapolis

Tony Dillon Enterprises Inc

PO Box 426
Pendleton

Tooling Around LLC

22211 Overdorf Rd
Noblesville

TOP OF THE HILL HOME REMODELING

9640 E 25TH ST
Indianapolis

Top Quality Glass & Mirror

342 Massachusetts Ave Ste 500
Indianapolis

TOP TO BOTTOM

7314 N 650 W
Fairland

TOTAL COMFORT IMPROVEMENTS

5437 HEIGHTS AVE
Indianapolis

Total Construction

10318 baribeau ln
Indianapolis

TOUCH OF GLASS STUDIO

5268 S STATE ROAD 13
Lapel

Townsend Glass Co Inc

202 N Union St
Westfield

Trade Masters Construction

230 Anderson ST
Clinton

Trausch Contracting

1383 Hannibal Street
Noblesville

Trim-A-Seal Of Indiana Inc

7886 Broadway
Merrillville

Trinity Construction LLC

PO Box 1321
Greenwood

TRU-BUILD CONSTRUCTION

8221 S EVENING DR
Pendleton

TRW MAINTENANCE

10716 E Southport Rd
Indianapolis

TS Home Solutions

6749 E 17th St
Indianapolis

TWA Window Company

233 North Bazil Ave
Indianapolis

Unique Home Solutions

5550 Progress Rd.
Indianapolis

UNIQUE TILE DESIGN

Indianapolis

United Dynamics Inc

2555 Cannon St
New Albany

Universal Builders of America Inc

2804 E. 55th Place
Indianapolis

Universal Roofing LLC

5950 N Keystone Ave
Indianapolis

Upper Deck Home Services

9425 N. Meridian St. #211
Indianapolis

Upton's Roofing & Repair Service Inc

4130 Madison Ave
Indianapolis

UPTOWN WINDOW & DOOR LLC

5833 N ILLINOIS ST
Indianapolis

Van Meter Construction Services LLC

8451 E 82nd St
Indianapolis

Van Rooy Restoration

1030 N. College Avenue
Indianapolis

Van Valer Heating Cooling & Plumbing

500 US 31 South
Greenwood

VERN JARRETT CONSTRUCTION

6192 N 25 W
Whiteland

Vickrey Remodeling Inc

137 E Market St
Indianapolis

Victory Home Pros LLC

313 N. Lenfesty Ave.
Marion

Victory Improvement Professionals

1351 Deloss St
Indianapolis

VIP Home Solutions, LLC.

540 N. Madison Ave.
Greenwood

VIPER CONSTRUCTION

11650 CLIO RD
Fishers

W & M INSULATION

2603 E 30TH ST
Indianapolis

WAITES HOME IMPROVEMENTS

PO Box 73
West Newton

WALKER & SON'S SIDING INC

5602 S GRAY RD
Indianapolis

WALL TO WALL CONSTRUCTION

7012 N EVANSTON AVE
Indianapolis

Waltman Construction Co., LLC

PO Box 1951
Nashville

Warner Remodeling Solutions, Inc

121 Southwind Way
Greenwood

Watchtower Property

9322 shady bend lane
Indianapolis

Waugh Co

711 Commerce Dr
Franklin

Wayne A Tharp

5845 Pumpkinvine Rd
Lebanon

We Care Home Repair inc.

7040 SACRAMENTO DR
Greenfield

Weatherguard Windows & Doors

6856 W Lake Rd
Indianapolis

WeatherTight Exteriors, LLC

8710 Bash St. Unit 502325
Indianapolis

Weiss & Company LLC

1048 Summit Dr
Carmel

Welty Custom Exteriors Inc

300 N Bunnell St
Frankfort

WENRICK BROTHERS REMODELING & LANDSCAPING

15785 E 211TH ST
Noblesville

WENZ CORPORATION

169 N. INDIANA ST.
Mooresville

WES YEARY

Carmel

West Central Contracting

112 N US Highway 231
Greencastle

Wharff Excavating

418 N Meridian St
Pittsboro

Wheeler Windows

637 Elm Dr
Plainfield

Whicker Construction Inc

PO Box 302
Plainfield

Whitaker Glass & Mirror LLC

104 E Superior St
Lebanon

White Construction

2328 Sickle
Indianapolis

White Oak Construction

10967 E US Highway 136
Indianapolis

Whitetail General Contracting LLC

3176 E County Road 100 N
Danville

Wilds Restoration Services

1901 N Sherman Dr
Indianapolis

William Bunting

7404 E 71st Street
Indianapolis

William Elliott Construction

9707 Woodland Dr
Fishers

William L Burtt

11510 TRAILS END
Fishers

Williams construction

6673 N Us Highway 231
Spencer

WILLOW LAWN & LANDSCAPING

1353 HANNIBAL ST
Noblesville

Wilson Property Services

1002 N. Road 700 West
Bargersville

Window & Door Services LLC

104 Cranberry Dr
Greenfield

Window Makeover

15525 Stony Creek Way
Noblesville

Window Man Inc

5575 Elmwood Ave
Indianapolis

WINDOW MEDICS INDIANA

PO BOX 501996
Indianapolis

WINDOW STAR

5508 Elmwood Avenue
Indianapolis

Window Universe

5112 W 79th St
Indianapolis

Window Wizards

2875 N SR 39
Danville

Window World Of Indianapolis Inc

1229 Country Club Rd
Indianapolis

Windows & Doors of Indiana LLC

8802 Bash St Ste C
Indianapolis

WINDOWS AND DOORS OF INDIANAPOLIS

5041 W 96TH ST
Indianapolis

Windows and Siding by Peterman LLC

5240 Commerce Cir
Indianapolis

Windows By Phil

1812 N A St
Elwood

Windows By Phil

1812 N A St
Elwood

WINGFIELD HOME IMPROVEMENTS

6353 Hickory Rd
Indianapolis

WM Smith Construction LLC

3922 S Morristown Pike
Greenfield

Wolf Construction

PO Box 19089
Indianapolis

Wolf Construction

1118 N K St
Elwood

Wolff Construction Service

PO Box 5014
Zionsville

Wood Renovation Inc

7301 Mardyke Ln
Indianapolis

WOODEN WINDOWS

Indianapolis

Woodsmen Contracting, LLC

5423 Armstrong Ct
Indianapolis

WOODWARD WOODCARE

4197 W 700 S
Shelbyville

Woodworks Construction LLC.

6926 e. centenary rd.

Workman Services, LLC

PO BOX 1391
Greenwood

Worth Home and Lawn

Indianapolis

www.docsarchitecturalsalvage.com

1325 W. 30th Street
Indianapolis

YAGER & SONS HOME SERVICES INC

1007 S Congress Ave Apt 138

Years Ahead Home Improvement Inc.

149 Abbey Road
Noblesville

Yelle Construction

3234 S Meridian Rd
Greenfield

Young's Construction

8990 E 200 S
Zionsville

YOUR HANDYMAN LLC

4337 E 350 N
Shelbyville

ZIMPLEMAN & RICH PREMIUM CONSTRUCTION LLC

5912 Rockingham lane
Mccordsville

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