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Indianapolis Window Replacement Articles
Window Replacement reviews in Indianapolis
I took the day off for the install. The installer was late and did not install that day. I had to schedule another date for install. I spoke with the lady that never called me back and told her how frustrated I was with her and that she had not called back. I explained how I took the day off to be there for the install. She never apologized but did reschedule. She said they would be at the
house between 9 and 2 pm. I said that was not acceptable as I gave up a day. She guaranteed me that they would be there between 9 and 11. At 11:30 I spoke with the installer. He told me he was never informed of the guarantee of 9-11. After speaking with him, I called
The installer worked out a time with my tenant to do the install the following Tuesday and/or Wednesday. He took her contact information. On Wednesday the lady I spoke with left me a message to schedule a time. I called her back and left her a message with the person answering the phone. I never received a phone call back. I called my tenant and the windows were not installed nor did the installer call. I’ve spoken with the installer; he admittedly never called my tenant.
Today I sit here horribly frustrated. I have a tenant who has given up her time. I've given up my time. I've paid for half of the cost. My advice to you, don't use this company. Your sanity and time is worth more than the money you'll save.
It started great with the sales end of things (early April). However, things took a turn for the worse afterwards. him OUR copy of the estimate and paperwork. They went over the measurements but then he never gave back our copy. When my wife realized he had our copy, she called the office and left a message. We got no response for a couple of days (still April). I called
Now this is where it gets difficult.
Also note that we never received our copy of the estimate. While services should have been performed, they weren't. Finally, most of the communication had to be initiated by us, the customer.
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