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They were delighted to help and the salesperson I spoke to did an excellent job selling me on the notion and assured me I would be able to maintain the site myself, once it was completed. Once the sales job was complete, she transferred me to their Web Design Department, where I was to speak to a designer who would see me through the process, all the way to having a new live web site!
Once I was transferred... things took a terrible turn. The person I was speaking to was very loud and very harsh. I was able to determine this was someone wearing a headset who had never been taught how to wear it and make the customer comfortable. I could also hear dozens of conversations going on in the background. I had been connected to a call center!
After a few questions and answers, it became obvious I was going through a script with this person, but I persisted. I had never done this before and I thought, "maybe this is the state of things in today's world."
Eventually it was over and I was told I would receive an email when my first draft web site was ready to be reviewed.
Sure enough, 3 - 4 days later, I got the email and I reviewed the site.
To give the new web site a "D" is being generous. I know enough about this type of thing to recognize they had simply fed the "interview" information into a boiler plate template and allowed it to regurgitate onto the screen.
Since they demonstrated such an inability to grasp the most basic aspects of our needs, I decided the only choice we could live with was to build and manage the site ourselves. Although I don't have enough time to do it, I'll find a way... rather than allow this mess to represent us.
At sign up, I was given a toll free number to call if I decided to cancel. I called... and was given a huge run around. I continued to call and eventually was connected to someone who proved they could talk
***I should admit for your sake that I failed to check Angie's List before I agreed to this deal with
I have to believe there are plenty of reputable web designers out there... just check them out thoroughly!!
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