Indianapolis Water Heater Installers

" ARS and -White replaced the defective heater and gave me a 6 year replacement warranty for $60 plus the cost of installation. I was delighted. I had expected a pro rated replacement cost that would cover only a small percentage of thecost of the new heater. The plumber was very careful and courteous. Overall, an A+ experience."

"this did not go well. we have since contacted northern to correct the problem and are frustrated with that response as well. the point of the appt was to completely clean the furnace in preparation for a whole house air duct cleaning and find out why our hot water heater is blowing the fuse and getting surges of scalding water.  northern has noted ...more that this was communicated upon setting appt. 1st problem:

said he did not have any "elements" for our water heater so he could not check them to see if that was the issue with the 5 year old water heater.  his response was that he had not been told to bring those elements. instead, he gave us the prices to replace the elements($193) and/or the thermostat($200). neither of which was "confirmed " to be needing replacing.  he felt job was done. 2 months later, we've had to reset the water heater a couple times and have scalding water again. 2nd problem:

cleaned furnace. next day, airduct company (

) calls me down stairs and reminds me that they advised that we get the furnace cleaned before the air duct cleaning! i told them i did and they show me the inside of furnace -- it is apparent it is not "completely" cleaned.  they inform me that they do NOT clean furnaces and i need to get northern back in.

comes back out and grudginly cleans it but does NOT take out blower/fan to clean.  i tell him again about the air duct cleaning & allergy issue we are having. he said that by looking at my furnace (5 years old and been thru house remodel) it doesn't appear that the blower/fan is dirty. ( i look and comment that you can't even see inside to confirm that).  but what do i know?  but judging from the 1st furnace "cleaning" he did, i have my doubts about my blower/fan being completely clean after a $650 air duct cleaning.  oh well.  will NOT use this company again if it was the only one in town.  thankfully that is not an issue;) "

"I got quotes after I got it that were remarkably lower. I was also told that they were on commission. I didn't really like them too much. I was very unhappy about the price and the fact that they work on commission. He basically went around the house looking for every little problem. That might be the nature of the game, but I had some other guys ...more that saw him and thought he had a bad reputation."

"The work turned out great. I used the coupons for the job. I use them all the time. If I call them, they are usually here that day. They are here when they say they are going to be here. I find the work to be good. They clean up after themselves. I find them excellent in terms of all service parts of their business. The price is probably in line with ...more everybody else. I would rate them highly and would use them again in the future if necessary."

"Very pleased with the work. Initially, I received an estimate on the work when came out to unplug a washer drain, and he seemed very knowledgeable and honest, and took the time to listen and answer my questions. When I scheduled the work I wasn't planning to have that all done on one day, but after I decided to go ahead, they ...more were willing to call additional people in to help finish all the work. I did get a different opinion on the backflow preventer and water heater work from a different plumber at the company, but I felt both of them were trying to give me their honest opinion about the best way to accomplish what I wanted. Price is little high, but quality of work is excellent. I had a concern about some water in the backflow preventer when we had a lot of rain this spring and then came out to check it and answered my questions at no additional cost. I highly recommend them."

"The service response was prompt and efficient in providing a quote. The installers were very professional. They quickly assessed what water heater we needed, secured the new heater and installed it all within a matter of a few hours."

"I got them off the Angie's List. They came in and looked through everything in the house and they did a good job. They were very accurate, helpful and the guy really took a lot of time to explain everything. I paid $125 last time, but I had to use them for an emergency before that (they replaced my hot water heater.) which was earlier in January ...more and I spent about $1200 then, but that was on a weekend night and they came so I was very pleased. They are thorough, honest and explained everything. They are efficient and they let me know what was wrong and they couldn't fix that. I had to get someone because the work was outside the house. They did a great job and again when the water tank was leaking he came and fixed it. I would definitely use them again in the future. "

"They arrived on time and discussed options and made recommendations. After agreeing on the estimate, they drained and removed the old heater and replaced it with a new one. They even fixed a damaged wire to the unit of which we were unaware. We were very pleased with the quality of the work and the efficiency of the job. The plumbers were pleasant, ...more professional, and charged less than the original estimate. We will use them again whenever we need a good plumber."