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RV Dealer reviews in Indianapolis
I had one request that took additional time and required them to contact the factory to see if it could be done. I wanted the awning to cover both doors. It only covered the rear door and not the front. They contacted the factory and said that it was impossible as the awning manfacture does not make on long enough to cover both doors.
I came up with several ideas to have the awning cover both doors and Bender, our salesperson went out of her way to try to come up with a way to solve the awning issue I had. But no luck with the factory. So I asked if a second awning could be installed over the other door, one similar to what is used over the enterances to Class A motor homes.
I also asked if it would be possible to take a tour of the factory. contacted the factory and made all the arrangements for me to take a tour of the factory. I thought that it would probably be a group tour. I was given a contact at the factory, Doberenz. I meet with on 12/4/2012 at the factory and to my suprise I was the only one on the tour.
I told him about my idea of installing two awnings on our new trailer and he said to explain what I wanted to , the plant manager when I meet him. In talking to he said that they had put two awnings on other units but never our model. He told to bring back when we were done with the tour and he would have me an answer. Took about 2 1/2 hours for the entire tour. I was very impressed with the quality of workmanship, attention to details and the workers at this facility. If you want a quality built product this is the place to go to.
Meet with at the end of the tour he said that they can put two awnings on our unit that would cover both doors. This would be a special order and there would be an additional charge. Instead of the one 18' awning they were going to install one 14' and one 10' awning end to end. I am so excited that they could do what I had asked, words can't describe what I felt at that moment. and really went out of their way to make this a great tour and solve my awing problem.
Our new trailer was assembled on 12/19/2012 and arrived at the dealer and we went and completed the paperwork and inspected the new trailer at the dealer. They even had it inside the facility. My wife and I couldn't be any happier with all the people at of Indy. And a special thank you to our salesperson, Bender, Business Manager, , parts and service tech in and also Doberenz, sales manager and , plant manager in Millersburg, Indiana.
& , Very Happy Campers
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