Indianapolis Roofers Indianapolis, IN

4 tons of shingles placed on roof allegedly damages garage

COMPLAINT: Donald Wesseler, Greensburg, Ind.

"Global Builders in Columbus [Ind.] installed a new roof for me. When they delivered the shingles, they stacked five skid loads that weighed approximately 4 tons on top of my garage, which cracked the ceiling in two places. The brick is cracked above the garage door and an angle iron has bowed and pulled away from the brick wall. The garage's frame has also pulled away from the brick. My house has also started to make popping and cracking noises every day since the installation. I explained the problem to a company representative, who stated she'd get back to me, but she never did."

DESIRED RESOLUTION: "I want them to correct the problem to my satisfaction."

RESPONSE: Roger Schooler, project manager, Global Builders

"I was present during the installation, but neither I nor the roofer recall stacking shingles on the roof. We checked our shingle supplier's invoice and found no additional lift charge, which they normally do if they lift shingles onto the roof. The member contacted our office about his home making a popping and cracking sound. I examined his roof and attic, and I didn't find any leaks, broken beams or structure damage.

"Per the member's request, I reinspected the roof, ridge vent, roof valley and pipe boots for defects, and found none. I did see what looked like a drainage problem, as there had been a trench dug around his house that had been covered over. To reassure the member I couldn't find any damage, I told him I'd have a general contractor inspect his home to obtain an unbiased opinion. The general contractor and I inspected inside and outside of the home and found no damage, which I explained to the member. We've suggested he hire a structural engineer and get back with us."

STATUS: Stalemate