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N
"This was a major project, involving a great deal of excavating, block-work, building a 2 car garage with a master bedroom and en suite above. Given the scope of" the work this was a lengthy project and involved a lot of different subcontract work but
and Sons made sure this work was done correctly and to our satisfaction. You can count on this crew to take your concerns seriously and they will make sure you are happy with the job. Further more they stand behind their work and after being paid and the job done we had a minor concern over a door adjustment and they came out and took care of it right away. The value that this crew brings is really in the many years experience and taking the time to make sure the job is done right and you are satisfied.

-Jeremy K.

F
"Slow to start after award of the contract. Worked very well after that then had a problem with his subcontractor. After that, the service was extremely poor. " We found work not completed that was billed for anyway. He was given many chances to complete the work, but still has about $4000 worth of work to complete. We fired him today.

-Danny W.

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Local Articles in Indianapolis

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Angie's Answers

?
Todd said it best.

An itemized list / cost breakdown, more often than not is used against the contractor when it is shared with other builders who will then beat it.

Good contractors use good people, and good people cost more.  Just the cost of having the appropriate insurance / bond can be the difference between winning a job or losing it ot a 'lower bid'.

It is the rule of three; there is Good, Cheap and Fast.  You can have any two:  Good and Cheap, won't be Fast; Good and Fast, won't be Cheap;  Cheap and Fast, won't be Good!

When comparing bids, it isn't the cheapest or the 'nicest' person you should select.   You should understand why there is a large price difference (it shows there are gaps in your design program or what you have asked for specifically, which means there may be arguments later).  If most of the bids are in line, and one is way high or way low,  you want to know why before dismissing or selecting them.

A price-only decision almost always costs more in the long run. 

Good luck!
?

No.  Heck no.  Here's a good example.  We very recently needed to find someone to install about 500 square feet of exotic wood flooring (we already have the materials).  We contacted about 12-15 top-rated Angieslist contractors.  Out of the few who did get back to us, we got 5 quotes, 2 of them were literally just over the phone.  They "didn't feel it would be necessary to even see the space". 

 

Here were the bids: 

$4000 (sight unseen), $2800 (sight unseen), $2500, $1500, $1450

 

We didn't "share our budget for this".  Why would we?  We asked them to bid the job.  That's it.  All of them should be well-qualified and they are all highly rated.  We were interested in how THEY value their time/resources - for an apples/apples job. 

 

Do you still think that you should tell them about your budget?  Your choice.  From my standpoint it isn't their business.  I'm asking them to bid on a project.  Invariably I'll get some very high bids, medium bids and a few more reasonable ones - ALL from "highly rated contractors". 

?

Herlonginc's answer stated that it is not the contractor's job to pay for materials and labor to do the job. I say baloney - a reputable, established contractor has the funds (or a business operations line of credit) to "carry" the job between interim or partial payments, each of which should be keyed to completion of distinct easily measured mileposts in the job, and for a homeowner I would say should be in not more than 20% increments for jobs exceeding a week or so. For shorter jobs, then an initial payment, 50% completion, and completion would be normal. His cost of carry funds is part of his cost of doing business, and is figured as part of his overhead.Bear in mind when he is buying materials and paying labor, his materials he typically pays for on a 10-30 day invoice, and his labor typically a week or two after they work, so he is not really "fronting" that much money if you are giving him weekly or biweekly interim payments, on a typical residential job.

If he does not have the funds to buy materials (excepting possibly deposit on special-order or luxury items, which still typically are 10-30 day invoiceable to him) and hire personnel then he is a fly-by-night operation, and he should not be bidding that size job. You should never (other than MAYBE an earnest deposit of not more than the LESSER of 10% or $5000) let the payments get ahead of the approved/inspected work progress - typically payment should be 10-20% BEHIND the progress, with at least 10% retained at the effective end of work until final inspections and completion of the final "punchlist".

That promotes rapid continuation of the work, discourages the all-too common nightmare of contractors taking on more work than they can handle so they leave your job for weeks or months to go work on someone else's job (frequently to start that someone else's new job so he can get the job), and does not leave you out a tremendous amount of cash if he does not finish and you have to hire another contractor to finish the job. Remember, if you have to hire a new contractor to finish the job, he will charge you a lot more than the original bid to finish someone else's unfinished mess.

This may seem cynical, but having started in the construction business about 50 years ago and seeing the shenanigans that a lot of contractors pull you cannot be too safe. You have to remember contractors are like any other people - I would say maybe 10% are outright crooks, another 25% or so will pull a fast one or overcharge if the opportunity presents itself, maybe 30% will do the work but not any better than they are forced to, about 25% are good conscientious reputable workmen, and the last 10% or so are really spectacular - conscientious, fair, and efficient craftsmen. This top 35% are the only ones you should have bidding in the first place. Therefore, only get bids from long-term reputable firms (so you shake out the marginal short-timers with less experience and also generally less ability to finish the job on budget and schedule), only those that have good RECENT references, and preferably with excellent word-of-mouth recommendation from people you know and trust. That way, you are starting right off with the cream of the crop, so hopefully whichever one bids low should be a good choice.

NEVER start with bids, then check the references of the low bidder - why even consider a vendor or contractor who you do not have faith in from the start ? Get references and short-list you possibles BEFORE you ask for bids.

Low bids - that is another matter - commonly the low bidder is NOT who you want, especially if he is significantly lower than several others, which might mean he is desperate for work, made a math error, or did not correctly figure the entire scope of work. You want a reasonable bid with someone you connect with and trust - that is worth a lot more in the success of the job than the absolute lowest bid.

 

?
The answer depends on your contract.  If you do not have a written contract, you need to begin documenting everything.  Begin by using a calendar and marking the days the contractor started, worked, you had to speak to him/her about the work, etc.

Next photograph the work you feel is sub-par.  If work has been corrected, photograph it now to have a record of its condition.  If you have any "original" or "before work began" pictures get those together, too.

If you do have written contract, see what it says about warranties, complaints, failure to finish / comply, etc.  Holding the money may end up with the contractor taking YOU to court for the funds - you cannot just hold the money.  You need to document in writing what is wrong, what you expect to happen (be specific) and when it should happen by.  A good contract will explain if and how money can be held, how the arbitration or complaint is filed, etc.

You should also invite another contractor to come in and bid the work to finish the job.  They can confirm the quality of the work and give you a price to fix / finish the job.  This gives you justification for holding the funds and an option to finish the job.

If the contractor is not willing to fix the work or listen to direction, do not allow them back in the house.  A judge will ask you why you let them continue to do work if you found it unacceptable.  Take back the key or access to the building - you can also attempt holding any materials or tools as collateral if the cost of repair is higher than the amount owed.  Again, document what you are holding, its estimated value (google or ebay search), etc.

Finally, in writing you should fire the contractor and state the exact reason(s).  Document everything; if it is done in person after they leave make notes of what was said, agreed upon and disputed.  If you are satisfied that what you have paid is fair compensation for the work done, make sure this is noted in the letter firing the contractor.  If you feel money is owed, you will need to file a small claim in your local court.  Include the documentation you made, notes, letters, etc. when you file your claim so the judge will have a copy of everything.  Don't forget to contact the BBB.

Do not wait for the court date; go ahead and hire the other contractor and have the work completed.  Bring this invoice to court with you (file it before the court date if you can).  Bring photos of the finished work (again, file it with the court before the date if possible).  You must show what good quality work looks like vs the poor quality work.

Otherwise it will be a your word against the contractor and you will most likely lose, (the contract is a promise to pay for work) or even if you "win" you will most likely split the difference between the argued amount of money.  Also be prepared for the contractor to file a small court claim against you.  Same process as above, except now you will respond to the summons with a copy of your stuff to defend your reason for holding funds instead of asking for money back.

Good luck!

Remodeling reviews in Indianapolis

F

Rating
Even after making several promises that she was doing her best to get it to us,
Indianapolis Remodeling Contractors Provider Name Locked
never provided a quote within her self-designated time period.
Indianapolis Remodeling Contractors Provider Name Locked
insisted on a 1-3 week window which is her 'standard', while all other companies bidding got theirs in within 5 days. We said we would wait for their quote before making a decision. I expressed several times via email that it would be appreciated if she could get it to us quickly, she indicated each time that she was 'doing her best' but that
Indianapolis Remodeling Contractors Provider Name Locked
15th was the last day of her window. It is past that date and there is still no quote. I don't object to anyone passing on a job if it does not suit, what I object to is having my time wasted. As it is, waiting for her quote has put our project behind by 2 weeks, something I am not happy about and is a direct result of how the quote process was handled.

It could all have been avoided if she had just been upfront and indicated they would not be submitting a quote; and each of those emails was an opportunity to indicate their intentions, rather than promising they were doing their best to get us the quote. It was made worse that she kept promising something she never delivered. Again, this review is on the quote process only,
Indianapolis Remodeling Contractors Provider Name Locked
has good ideas, and I cannot comment on the quality of work as no work was done.


- RAMONA M.
F

Rating
They came out to take a look to gather information for the quote very quickly but then sort of dropped off the grid. I called and left a message requesting the quote about a week later. I heard nothing until a week later when I received and email quote stating that
Indianapolis Remodeling Contractors Provider Name Locked
had been on a break and thought the quote had already been sent. (His voicemail did not reflect any sort of out of office message.)
I sent an email reply stating that I was disappointed in the communication, especially since this complany had been recommend by a friend with previous good experience. I asked if they could please provide the quote for the hardwood floor refinishing, which was not included in the quote I was emailed. I then stated that I would need some strong assurance that the company communication would vastly improve before I would ever consider hiring them for the job.
I never heard back. No call, no email, no apology. Unfortunately I can not in good conscience recommend this company.
In speaking with my friend who had previously worked with the company she also expressed complete lack of return communication from the company in the past few months and would not be recommending them in the furture either.
- Jeffrey M.
A

Rating
Indianapolis Remodeling Contractors Provider Name Locked
is awesome, both of the jobs he completed were exceptionally well done. I have more plans around the home, and I plan on calling
Indianapolis Remodeling Contractors Provider Name Locked
back. Much appreciated!
- EVERETT P.
B

Rating
The project went well. Old house renovations are painful processes because there's a lot of work to integrate new construction in with the old, while stabilizing and repairing many parts of the old house.

- Nadine M.
A

Rating
We have used
Indianapolis Remodeling Contractors Provider Name Locked
several times and find them to be professional, courteous and fine craftsmen. They both designed and did the work themselves or through subcontractors. While some may view subs as a bad thing I will say
Indianapolis Remodeling Contractors Provider Name Locked
and his team do an excellent job of watching their work. On a previous job he had workers take down brickwork that was about 1/3 of the way installed as it didn't meet his standard.
We highly recommend them.
- Craig A.
A

Rating
I bought a deal to have a toilet replaced for my parents. My parents were very pleased. He was very friendly and when there was a small additional issue (new flange needed) his charges were minimal.
- Kara G.
A

Rating
Only one major issue which had to due with punctuality on the agreed upon start date. This was very unfortunate as I had just retired and the project was to start the next day. I didn't find out until the morning the guys were suppose to arrive. It was delayed from starting on a Wednesday morning to the following Monday. I was bummed and somewhat depressed as I had an opportunity to go to Florida had I known ahead of time. Knowing
Indianapolis Remodeling Contractors Provider Name Locked
's attention to detail this was disappointing to him as well.
Other than that the only other issue I typically have with contractors is clean up at the end of day. I would need to make sure I vacuumed the garage (they used it to work) to make sure their were no nails and general sawdust etc....also the inside could have been cleaned up better daily as well.
The guys were always professional, courteious and easy to work with. I was impressed at the relationship they all had with
Indianapolis Remodeling Contractors Provider Name Locked
and appeared to work with him as a crew for many years. Pretty unusual from my experience.
While it wasn't a huge project it took close to 7 weeks but didn't feel like it. I am very happy with my new walk-in closet and the feel of the landing with the new lighting and alcove where the old closet was.
I would say it was one of the best construction projects I have experienced! I gave him two referrals as a result, which I have never done with a contractor.
- MARIA Q.
F

Rating
I'd heard good things about this company as a co-worker had previously used them. They came out and gave a quote and seemed knowledgeable and friendly. But that was NOT THE CASE. Took them twice as long and they only did part of the work they quoted me for. I was there everyday, but they never said anything to me about being over budget or any issues until the day they wanted paid. He called and texted me at 10 at night asking for a check that was substantially over what was quoted. He NEVER supplied an invoice and never produced any receipts. In a matter of weeks, there were issues with the work completed. I called and left a voicemail and never got a response. WILL NEVER USE AGAIN! Really disappointed in the work and interactions.
- Heather F.

Remodeling Contractors in Indianapolis

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Wilds Restoration Services

5858 Thunderbird Road
Indianapolis

WILL WRIGHT BUILDING CORP

474 GRADDLE DR
Carmel

William Bunting

7404 E 71st Street
Indianapolis

William Elliott Construction

9707 Woodland Dr
Fishers

William Gordon Group LLC

2371 Glebe Street
Carmel

William L Burtt

11510 TRAILS END
Fishers

WILLIAM SOOTZ CONSTRUCTION COMPANY

7807 CORINTHIAN DR
Indianapolis

Williams Construction

3673 Limberpine Dr
Indianapolis

Williams construction

6673 N Us Highway 231
Spencer

WILLIAMS CUSTOM ART BUILDERS

11404 Seabiscuit Dr
Noblesville

Wilson Property Services

1002 N. Road 700 West
Bargersville

Windows & Doors Of Today

5041 W 96th St
Indianapolis

Windows By Phil

1812 N A St
Elwood

WISHIHADTHAT.COM

3624 BUCK OWENS BLVD

WM Smith Construction LLC

3922 S Morristown Pike
Greenfield

Wolf Construction

PO Box 19089
Indianapolis

Wolf Construction

1118 N K St
Elwood

Wolff Construction Service

PO Box 5014
Zionsville

WOMACK HOME IMPROVEMENTS

515 SOUTH ANDERSON STREET
Elwood

WOMEN IN NEED GROWING STRONGER

8001 WESTFIELD BLVD
Indianapolis

Wood Renovation Inc

7301 Mardyke Ln
Indianapolis

Woodall Maintenance and Remodeling

5358 Drum Rd
Indianapolis

Woodmark Inc.

P.O. Box 480
Westfield

WOODROW LLC

1431 Nicole Dr
Franklin

Woodsmen Contracting, LLC

5423 Armstrong Ct
Indianapolis

WOODWARD WOODCARE

4197 W 700 S
Shelbyville

Woolen Woodworks

18560 Moontown Rd
Noblesville

Workman Services, LLC

PO BOX 1391
Greenwood

WORMANN & SONS INC

626 GOOSEBERRY LN
Greenwood

Worth Home and Lawn

Indianapolis

WRIGHT DESIGN-BUILD COMPANY

6358 N COLLEGE AVE
Indianapolis

Wright Remodeling

555 Riverside Circle
Columbus

Wright Works LLC

5207 N College Ave
Indianapolis

WW CONSTRUCTION

11204 WESTFIELD BLVD
Carmel

Xtra Hands

N/A
Plainfield

YAGER & SONS HOME SERVICES INC

1007 S Congress Ave Apt 138

YANT CONSTRUCTION

6391 N 900 E
Sheridan

YEADON SPARKS HOMES INC

6147 REDHAWK STATION
Mc Cordsville

Yelle Construction

3234 S Meridian Rd
Greenfield

Young's Construction

8990 E 200 S
Zionsville

ZIMPLEMAN & RICH PREMIUM CONSTRUCTION LLC

5912 Rockingham lane
Mccordsville

ZMAX CONSTRUCTION

PO BOX 102
Fishers

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