Indianapolis Pet Products

in Indianapolis, IN

Pet Product Reviews in Indianapolis

C

Rating
He left the strand of my wire sticking up out of the ground and had my neighbor tell me about it when I got home. I called the office later in the day and left a message that my wire had been cut and asking if we could work something out on getting it repaired. I was not asking for it to be done for free, but I was asking if we could work a better price out for a repair. My line was installed too far over and cutting it was an accident, I expected we could come to an agreeable way to get it repaired.
returned my message the next day, leaving the following message
“Hi it's
Storm with
, getting back with you. I hope you understand that
I had absolutely no way of knowing
that your wire was there if I had actually come over on your property and cut
your line and I would definitely be responsible for that but it was obviously
your wires about a foot or so over on two on your neighbor's property so you
know, it may be broke in more than that one time with the wire popped out because
it probably crossed out again further in the backyard and maybe even once more
in the front yard it's hard to say but anyway I
go and I mean if if
that's the only break there is and you know it's gonna be about eighty five
dollars to fix it and. Otherwise you know we usually charge a thirty dollars
surcharge if it's you know another company strands but I would waive that for
you. My recommendation would be to get to have that wire moved over on the
other side so it's all on your property because there could be some
interference on that system. With those wires crossed each other like they are
but if you like you can call me back directly. My cell phone number is 7161927.
Thank you very much.”
His message left the impression that:
1. This was obviously my problem for having another company install my fence
2. He is unable or unwilling to locate existing lines on other properties prior to installing new lines
3. He would repair it, at his normal rate.
I would have expected
1. Using the equipment all dog fence companies have to locate fence wires, he would have noted the location of my line. The sign on my mailbox alerts everyone that an invisible fence is installed
2. Informing me, himself, by leaving a note or calling me later about what happened during the installation at my neighbors house
3. Offering to repair the break at a reasonable, reduced, cost since his action caused the problem, regardless of where the wire was located It was not broken prior to his arrival.
When I tried to call him, I was unable to talk to him. I called the office and talked to the secretary who repeated the same message
had given me. In frustration, I ask he to have him contact me that evening, which he did and left a voice mail chiding me for being upset with his secretary and requesting I contact him directly.
I have chosen to do neither.
Customer service apparently isn't a big issue with this company. Once the product is installed and he is out of the picture, his job is done. This has created an uncomfortable situation between my new neighbor and myself, that would not have happened if he had taken the initiative to contact me and work to fix the problem that occurred.


- Martha H.
A

Rating
This is the third time we've used
/Pet Stop: the initial installation of the underground fence, an upgrade and this time for purchase/installation of a dog door. we've always had outstanding service from
and
when we called about service or had questions.
was out today to install the dog door, was early and finished the job quickly and professionally. The installation is exactly what we contracted for and
cleaned up after completing his work. We would always go back to
/Pet Stop for this type of service and would recommend them to anyone considering an underground dog fence, we've had ours since 2003 and it works perfectly.
- PHILLIP & ANNETTE D.

Indianapolis Pet Product Articles

Pet Product reviews in Indianapolis

A

Rating
Indianapolis Pet Products Provider Name Locked
was very efficient, helpful, informative, professional, and trustworthy. He updated my old system (from another company) for my new puppy. I have had big dogs for the last 25 years in this home and my new puppy is only going to be 10 lbs so I am thrilled with the small collar and gentle steps option for training purposes. I want to especially give
Indianapolis Pet Products Provider Name Locked
kudos as my system was upgraded as part of a live auction item I purchased at the Juvenile Diabetes Research Foundation black tie
Indianapolis Pet Products Provider Name Locked
in 4/13. His generous donation was part of the puppy package I secured which included my puppy. My son is 25 years old and has was diagnosed with Type 1 (juvenile) diabetes at age 12 and wears and insulin pump 24 hours a day which is his lifeline. That makes my puppy and fencing even more special. I would recommend this company and
Indianapolis Pet Products Provider Name Locked
to anyone looking for pet containment.
- Kathy H.
A

Rating
The receiver on my dog's collar seemed to be working sporadically and the dog started to bolt from the yard.
Indianapolis Pet Products Provider Name Locked
came out and thoroughly tested both the board and the receiver. He explained that while the board is old and will need to be replaced eventually, the actual problem was that the receiver and board weren't on the same frequency. He corrected it and didn't charge me because he said the error had been his company's at some point.
I was thoroughly impressed by his professionalism and honesty.
- HELEN O.
A

Rating
I was really happy that the owner is who provided me with an estimate. He was very helpful, prompt, and offered great suggestions. Overall, I thought he was friendly, and I was comfortable having him in my home. Also, he told me I could call him anytime with questions. I think this company is focused on customer service.
- JANET G.
A

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We did not use them. We ended up putting a regular fence. They were very good. Their price was reasonable. They were very responsive. If we had got it that way we would have gone with them but we went with the price of the fence instead. The fence that we put up actually was a lot more money because we have one dog. We know nothing is going to contain him because if he wanted to get out he was going to get out. I don't know their much about invisible fencing but when we talked to them about the problem that we were having they were real upfront about what we needed to do and probably about containing this particular dog. We appreciated the fact that they were upfront. Our contact with them was pretty much just one day and they spend some hours showing us where we were going to have a problem if at all we had. They were here right on time and they were really good. We will definitely use them because they have got invisible fence.
- Bonnie R.
A

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Very helpful and informative, gave suggestions for our situation. Trained our dog gently and helped us to learn what to do and not do. They were punctual and worked with our schedule. They left no mess.
- paul Y.
A

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The indoor training was done first and it went very well. The outdoor installation also went just fine, even though it had been and was raining throughout this period of time. The outdoor training went very well and my dog only needed four sessions. It is very obvious that the trainers (three different ones) really love dogs and know how to train them. I chose
Indianapolis Pet Products Provider Name Locked
for the following reasons: Conventional fencing was more expensive (even using some of the existing fence and fence parts) and the recommendation of a family member. I am not disappointed at all. I plan on sending my dog to their K9
Indianapolis Pet Products Provider Name Locked
for a week as my service of choice and I expect that experience will be just as satisfying as the fence installation and dog training on it.
- JOYCE S.
A

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The fence has worked well and we have been very happy with it. They did a good job and they did everything we expected. They have been out to service the fence a few times when we have accidentally cut the line and they have quickly come out to repair it.
- NORMAND & MICKEY T.
A

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Great! I think the "kids" had a good time. But I must say the grooming was above exceptional. I wanted a tight trim with attention in particular to the potty parts and I didn't really get a good look at the work until I got home Friday evening. I can only say that this was the work of an artist. The dogs were perfectly trimmed - sculpted is really the best way to describe it. This was the work of someone who loves their work and loves the animals. I highly recommend
Indianapolis Pet Products Provider Name Locked
and her team. K9 Camp is part of the Invisible Fence group. I am also planning to schedule training for both of my young dogs at K9 Camp in the near future.
- ROXANNE L.
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All Pet Products in Indianapolis, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

24PetWatch Pet Insurance Programs

P O Box 2150
Buffalo, NY

A-1 Insurance Agency

2929 East 96th Street suite A
Indianapolis, IN

ABYSS SYSTEMS INC

5290 E 65th St
Indianapolis, IN

Affordable Sprinklers

6265 Coffman Rd
Indianapolis, IN

ALL PETS AT REST MEMORIAL & CREMATION SERVICE

3562 W 10TH ST
Indianapolis, IN

Aluminum Fences Direct

9660 Falls of Neuse Rd
Raleigh, NC

Angel Animal Hospital

110 N Bluff Rd
Greenwood, IN

ANIMAL DEN

PO BOX 514
Zionsville, IN

ANIMAL HOSPITAL - MARTINSVILLE

392 S MAIN ST
Martinsville, IN

ARMITAGE FENCE

1656 S 150 W
Greenfield, IN

Awards Fence & Deck

20951 Riverwood Ave
Noblesville, IN

Banfield Pet Hospital

14720 Us 31 N
Carmel, IN

Banfield Pet Hospital

5750 W 86th St
Indianapolis, IN

Banfield Pet Hospital - Greenwood

7801 Us 31 S
Indianapolis, IN

Banfield Pet Insurance

PO Box 13998
Portland, OR

BELL PROFESSIONAL MORTUARY SVC

2310 W WASHINGTON ST
Indianapolis, IN

BIRD FEVER

5919 E 82ND ST
Indianapolis, IN

BULLSEYE FENCE DESIGN INC

PO BOX 941
Noblesville, IN

Canine Cloud Nine

110 W Main St
Carmel, IN

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