Dear Angie: I gave a fencing contractor a $1,300 deposit on a $2,600 job. Months after we signed a contract, no work has been done. What should I do?
Find Top-Rated Indianapolis Dog Fence Installers
Angie's List helps you hire the best - and avoid the rest!
Dog Fence Installers to Avoid
Top Rated Dog Fence Installers
Prevent buyer's remorse with us
- Over 3 million people trust Angie's List to help make the right choice
- Be informed to avoid costly mistakes
- Shop with us to ensure a fair price
- Our complaint resolution team will help if a project goes bad
Over 2,689 reviews for
Indianapolis Dog Fence Installers from people just like you.
Shop, Search and Save from anywhere!
- Offers are exclusively provided by highly rated companies
- Angie’s List members have access to exclusive discounts on local services
- Shop, schedule, and stay on top of progress from any device
- Our 30 Day Refund Guarantee means you can buy with confidence!
Over 3 million people trust Angie's List.
- Your Membership Includes:
- Instant access to top rated businesses covering 700+ services
- Our Complaint Resolution Team to help when a project goes bad
- On-the-go access to our iPhone, Android, & iPad apps
Access to trusted reviews, the best Dog Fence Installers and exclusive discounts!
Real Member ReviewsMemberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
DealsMembers can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Instant Community AccessAngie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
Complaint ResolutionIf a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Local Articles in Indianapolis
Homeowners have many fence choices for the land around their homes, but before you choose fencing material consider all of the options available to you.
Underground wood needs protection from moisture, bugs
Hiring a professional to install a fence can increase the price of your fencing project, depending on size and the type of fence.
Dog Fencing reviews in Indianapolis
They live our dogs and want to keep them safe in our yard!
Overall I was pleased with the work. is very personable, didn't mind as I watched him work, and answered all my questions about the system since I tend to be interested in how things work. He was also very good around my dog and explained the training process thoroughly.
returned my message the next day, leaving the following message
“Hi it's Storm with , getting back with you. I hope you understand that
I had absolutely no way of knowing
that your wire was there if I had actually come over on your property and cut
your line and I would definitely be responsible for that but it was obviously
your wires about a foot or so over on two on your neighbor's property so you
know, it may be broke in more than that one time with the wire popped out because
it probably crossed out again further in the backyard and maybe even once more
in the front yard it's hard to say but anyway I go and I mean if if
that's the only break there is and you know it's gonna be about eighty five
dollars to fix it and. Otherwise you know we usually charge a thirty dollars
surcharge if it's you know another company strands but I would waive that for
you. My recommendation would be to get to have that wire moved over on the
other side so it's all on your property because there could be some
interference on that system. With those wires crossed each other like they are
but if you like you can call me back directly. My cell phone number is 7161927.
Thank you very much.”
His message left the impression that:
1. This was obviously my problem for having another company install my fence
2. He is unable or unwilling to locate existing lines on other properties prior to installing new lines
3. He would repair it, at his normal rate.
I would have expected
1. Using the equipment all dog fence companies have to locate fence wires, he would have noted the location of my line. The sign on my mailbox alerts everyone that an invisible fence is installed
2. Informing me, himself, by leaving a note or calling me later about what happened during the installation at my neighbors house
3. Offering to repair the break at a reasonable, reduced, cost since his action caused the problem, regardless of where the wire was located It was not broken prior to his arrival.
When I tried to call him, I was unable to talk to him. I called the office and talked to the secretary who repeated the same message had given me. In frustration, I ask he to have him contact me that evening, which he did and left a voice mail chiding me for being upset with his secretary and requesting I contact him directly.
I have chosen to do neither.
Customer service apparently isn't a big issue with this company. Once the product is installed and he is out of the picture, his job is done. This has created an uncomfortable situation between my new neighbor and myself, that would not have happened if he had taken the initiative to contact me and work to fix the problem that occurred.
I was thoroughly impressed by his professionalism and honesty.
Dog Fence Installers in Indianapolis
Shop Local Dog Fencing Services in Indianapolis
Join Angie's List to get the best local reviews in Indianapolis.
- Instant access to reviews for 700+ services
- Exclusive service discounts - up to 70 percent off!
- Top-notch support from our live call center