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Indianapolis Moving Articles
Moving reviews in Indianapolis
On the day of the move, they called about 2 hours beforehand to let me know they were running a little late due to an accident on the freeway; I appreciated the heads up and it did not upset our schedule, since we were moving in town and did not need to be out of our house that day.
Once they arrived, they took quick stock of what was in the house, and started moving. I was a little nervous about the size of the truck at first, but they got almost everything in. Since the new place was only 10 min away, they asked if I minded them taking two trips, which I did not. They were very careful unloading and took care not to damage or dirty the hardwood floors in the new place. We initially had only planned for them to move the larger, heavy furniture, but after seeing their speed, I asked if I could buy an extra hour of time (for $70) and have them move some more. They agreed, and I got almost all of my house moved in one day.
The assistant didn't speak hardly any English, but that wasn't ever a problem. They were both cheerful and I'd hire them again.
I will tell everyone I know who is moving to avoid
Our two movers left behind empty bottles of
water/Gatorade at our apartment we were moving out of.
They broke a leg off our ottoman and took
another leg so that they could match it and replace it.
They broke the bottom of a lamp base.
We used a Groupon for the move. The night before
when they called to confirm he told me to have it printed off. I informed him
that I did not have it printed off and subsequently our printer was packed. He
informed me that if I had the Confirmation number and app that it would be OK
and they would accept it.
After they were done moving, they left several
items of ours on the truck and we had to point it out to them and get them to
give it to us.
When it came time to pay, I was told by one of
the movers (
had to email someone a copy of my purchase confirmation email. I proceeded to
Approximately 2 minutes later, I was told that
wouldn’t work either and that they needed the confirmation code (which is on
the email I sent and we had already tried to give them).
phone to speak to
confirmation number and groupon number and that we would ened to pay the full
amount and they would mail us a check back. I told her I wouldn’t do that
because I was told that this was fine and they need to honor what I had already
grocery stores without printing off coupons and this is the same thing.” All of
this was said in an extremely inappropriate way.
wasn’t willing to pay they would load our things back up and take them away.
she was becoming difficult to have a conversation with and to find a way to
work this out.
The movers then did the right thing by following
my husband to a FedEx Office where he could then pay to get online and print
off the Groupon. All of which wastes company money and ours (it cost us $5 to
do that, not including the gas).
After the extremely rude service from
reached out to
compensation for the way we were spoken to and for the travel to and from FedEx
Office and the overall hassle.
but ultimately couldn’t because it was an outgoing call, not an incoming call.
she had no way of providing me any monetary payment because of what happened
and that I could speak to a manager about it when they came to access the
scheduled to come to our home to access our damage on Wednesday, May 28, 2014
that it wasn’t their fault and that I was “overreacting.” My husband can verify
this was said.
He accessed our damage and took another leg of
our ottoman to match it and return to us.
He said he would give us $10 for the lamp that
was broken and another $10 for the trouble with the Groupon and having to go to
the FedEx Office and that we would receive that check within 5 business days.
He said he would replace the legs of our ottoman
return it to us within a week.
Over this past weekend, we noticed one of our
plastic bins was broken (the lid was snapped in half and put inside a different
bin in a different area of the house). I put in a claim for this and never got
After receiving nothing in the mail nor a phone
call, I reached out to
he would get in contact with me.
After another 24 hours of not hearing anything,
I then called the Indianapolis
Movers on Monday, June 9th. I was on hold for 5 minutes before
getting transferred to
nothing had been processed with accounting and that I would need to speak to
let me know when she was able to get in touch with
I then called Wednesday, June 11th
around 5PM. No one answered the first time I called and I left a voicemail with
the Customer Service department. I then called back. A woman told me she would
see who she could “s***** up.” I was on hold for 23 minutes before the phone
I immediately called back and the same woman
answered. She apologized and said that she thought the manager had answered.
She then put down the phone and put me on mute
to go speak to the “head honcho,” and returned to tell me that she would be at
7:30AM the next day and I was to call then since she would be putting gin a
request with accounting to get those checks sent out.
My husband called back on Thursday, June 12th
at 9AM. He was told by the same woman that they were going to have a team
meeting about our experience and that she would check with accounting and we
should call back after 3PM.
My husband called back on Thursday, June 12th
at 5PM. He was told she would check back with accounting and call my husband
with an update.
She never called.
branch) then today, Friday, June 13th at 1PM. I told the woman on
the phone (
me that I would need to speak to
speak to someone now since we keep being told to call back.
little attitude and told me that it was all she could do. I asked if there were
any managers there and she said “no, just us normal girls here.”
me that the call had reached almost 6 minutes long and she didn’t want to waste
any more time talking to me. I told
again for that long if I like. I repeatedly just kept asking to speak to a
manager-and that anyone would do. I just needed to know what was going on.
I emailed the above information to the CEO on
June 13, 2014. I have yet to get a reply.
I've also filed a complaint with BBB and the Attorney General's Office.
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