Indianapolis Moving Companies

in Indianapolis, IN

Moving Reviews in Indianapolis

D

Rating
I had a very difficult experience with
Systems. What began as a nice relationship quickly turned sour over a three month period. I began receiving moving quotes in March for my move that was just over 1,000 miles. I liked the agent that came to my house to provide an estimate and
seemed to have the “least bad” comments written about them on various internet rating websites. I sent her over the signed documentation at the end of March and thought everything was pretty much done with until our moving date at the end of June. At the end of April she notified me that the price had
, which came as a shock to me because I am certain she told me when I sent her the signed documentation a month earlier that I had locked in the price. The price she quoted me at the end of April was somewhere between $4,300 and $4,600 (I
’t recall the exact number, it was communicated to me verbally). The original price was $3,949. When I asked her why it had
she said “that’s capitalism.” When I told her that we had a signed agreement she told me that the price can still rise but that she will discuss this with her manager because she was selling me the move with the AAA discount. Which was
accurate, I was getting a discount from my AAA membership. After discussing this with her manager over the next 24 hrs she got back to me with a new quote of $3,982, so approximately a $33 increase over the original price. While the less than 1% increase didn’t really bother me, in retrospect, I really should have viewed this as a bad omen of things to come.
On moving day, June 25th, the movers were supposed to show up between 8 am and 10 am. This was not an estimate, it is what I was told the night before our moving day by another representative that had been my primary contact with the company. The representative said they are typically there by 9 am. The 9 am comment was an estimate, the 8 – 10 am comment was not. The representative also communicated the 8 -10 am window a couple of weeks prior to this via email. At 10 am on moving day there was still no sign of the truck. I called the representative and she said she would look into it and get back to me asap. I received a call back from her in roughly 20 minutes. She claimed that the truck had broken down on the way to our house and that they were sending another truck out and it would be there in approximately one hour. At first when I heard this I was upset, we had a long drive ahead of us and had planned on being on the road by 1 pm. With the movers not supposed to be getting to our house now until roughly 11:30 am I knew this would be virtually impossible.
At 11:30 am there was still no sign of the truck and I began to sense that maybe they were not being completely truthful with me. I called the representative again and she said she would call me back and let me know. She ended up calling me back and putting me through with someone in operations. When I asked the gentleman why the truck was not at our house he said that the original one broke down on the road and that my primary contact over there never should have told me a new one would be there in an hour, that a new one had never been sent out. The conversation grew rather contentious at that point and he seemed to take offense with my anger. He asked me if I still wanted the company to send a truck out (in a
suggesting that he was doing us a favor or something and he didn't actually have to). I told him that we still wanted him to send a truck out asap. To his credit, he called me back about 30 minutes later and said they had a truck coming out and would be there in an hour. It was about 12 pm at that point so we were expecting it to get there around 1 pm. The truck showed up a couple of minutes after 2 pm.
The moving crew consisted of four gentlemen who were all very professional and did a great job getting all of our items into the truck and wrapping certain items (the more fragile ones) in blankets. I have no complaints regarding the crew at all. However, I did find it interesting that the leader of the crew said that
originally gave him the wrong address (one in Carmel, IN, about 30 minutes away from our home on the west side of Indianapolis) and that’s why they were late getting there.
We had a delivery spread which ran from June 30 to the middle of
. There was some communication that had taken place via email. On June 27th I reached out to our primary representative via email (after my voicemail to her after the movers left on June 25th had never been returned) and she told me it was tentative but it looked like our delivery date would be
2nd. The fact that it was still tentative at that point was fine, we were told that we would not know for certain until 48 hrs before, she had mentioned this multiple times. She said the driverwould call us and let us know when they would be there and it couldn’t be less than 48 hrs notice. On
1st, I received a voicemail from her stating that the driver would be there the following day between 8 am and 10 am. This lack of 48 hrs notice really didn’t adversely affect our schedule so much but it was just the continuation of poor communication from them that bothered me.
I called her back shortly after and she asked for me to make payment and I asked her what kind of discount we would be receiving for having to deal with all of this (primarily the truck being extremely late to pick us up). She told me that we would not be receiving any discount as they showed up that day. I mentioned that they showed up four hours late and she didn’t seem to think that should matter. She didn’t even offer an apology, in fact, nobody from the company ever offered an apology. I then asked to speak with the manager there and she said he was in a meeting but she would have him call me back.
I received a call back from the manager in about an hour. When I went over everything that went wrong he just attempted to discount everything I had just said as if I had no idea what I was talking about. He said we should have been happy that they moved us out on the actual move date and that they were delivering us in the early part of our spread. He also said they were not obligated to pick us up between 8 am and 10 am, a clear contradiction to what two other representatives of the company had told us. Also, when I asked him about why the truck was late he stated that it was having mechanical issues and never left their location that morning. This is where things really got interesting. The two other representatives I was in contact with on the day of the pickup both said that the truck broke down while on the way to our house. Now here was there manager stating that the truck never left the location of their business at all. I knew this didn’t smell right and there was something they were not being clear about. When I told him that’s not what the other representatives told me on our moving day, he said “Are you calling me a liar?” At this point I quickly realized that I was not having a discussion with a very mature or professional
individual. I was absolutely dumbfounded by his audacious behavior. To think that a manager (someone I perceived as being “higher up” within the organization) would speak to me like this was shocking. I told him that I was very dissatisfied with the service I received from his company and that I would never deal with them again and to put me through to the other representative so I could make payment and be done with this horrible experience.
Now, I understand that trucks breakdown at times. I will admit that I was skeptical at first when my primary contact at
told me this on our moving day, especially after all of the horror stories I had read about moving company experiences. However, the fact that it broke down (according to the two representatives I spoke with that day) and
there was not a viable contingency plan in place really made me even more skeptical about what they were telling me.
After I was told by the manager at the company six days later that the truck never left their place of business (inconsistent with the prior story of it breaking down on the way to my house) I knew I was being lied to. My guess is that they overbooked and because we were a smaller load (around a 1300 sq ft home) we were just simply bumped to later in the day and this was never communicated to us
My suggestion is to be very careful when dealing with moving companies, this one in particular. I would actually avoid moving companies if at all possible as I simply
’t think they are worth the trouble. Many times these companies will underestimate your moving cost to get you to sign on with them and then notify you of the increase in price much closer to the moving date when it’s really too late to make any changes. The real problem is at the end of the day they really hold all of the leverage as
they have all of your valuables. If there is any sort of disagreement they can simply refuse to deliver. It is scary, but in reality that’s how it works. Now I’m sure you could threaten them with litigation but how practical of an option is that? You really just want your stuff and to move on in your new location and they are very aware of that.
On the dropoff day (
2nd) everything went well. Two gentlemen showed up and were very nice and hard-working and I had no complaints with them at all.
- Peter M.
A

Rating
were fast and hardworking, yet took care with our possessions. We needed additional time, and they offered a few extra hours at a reasonable price to finish up. Thank you for making our move that much easier! Just as a side note, this deal
is best for a one room apartment or studio.


- Vicky M.

Indianapolis Moving Articles

Moving reviews in Indianapolis

A

Rating
I bought a $199 coupon for 2 guys, 1 truck, for 3 hours, purchased about 3 days before the move. I called to make sure they could schedule on just a few days notice, and they set up a time with me on the phone, and also emailed confirming the purchase and our appointment.
On the day of the move, they called about 2 hours beforehand to let me know they were running a little late due to an accident on the freeway; I appreciated the heads up and it did not upset our schedule, since we were moving in town and did not need to be out of our house that day.
Once they arrived, they took quick stock of what was in the house, and started moving. I was a little nervous about the size of the truck at first, but they got almost everything in. Since the new place was only 10 min away, they asked if I minded them taking two trips, which I did not. They were very careful unloading and took care not to damage or dirty the hardwood floors in the new place. We initially had only planned for them to move the larger, heavy furniture, but after seeing their speed, I asked if I could buy an extra hour of time (for $70) and have them move some more. They agreed, and I got almost all of my house moved in one day.
The assistant didn't speak hardly any English, but that wasn't ever a problem. They were both cheerful and I'd hire them again.
- Alan S.
A

Rating
I've used other movers in the past, but a friend recommended
Indianapolis Movers Provider Name Locked
so I thought I'd give them a try. The truck actually arrived a little early and the guys were great. They said they were just there to work so whatever I needed, they'd do. And they did, moving all my stuff between my new house and a storage unit. They were polite, courteous and never complained. Great to work with!
- Teri B.
F

Rating
We made an appointment for 06/27/14 for
Indianapolis Movers Provider Name Locked
to come out for an estimate on packing and moving my brothers things. I told them that no one was living there at this time and an appointment was the only way for us to do move. We needed the move to be done between the 5th to the 9th of
Indianapolis Movers Provider Name Locked
. He said he had some of those dates open and they could do it. I arrive about ten minutes before the appointment time packed in front of the door to my brother apartment. No one come, so I called their office to find out that
Indianapolis Movers Provider Name Locked
had came earlier in date and had left his card. That the date we were looking to move we're not available, they had not been available for weeks. He laid about everything. The office person asked if he could call me back. Told her not he would just
Indianapolis Movers Provider Name Locked
again, there was not that either of them could do to help me with this. I told I hope you can sleep at night!
- STEVE and LINDA W.
A

Rating
I have used them again to pick up furniture from the store great to work with. They called me the day before to make sure we were ready to move it all back. They put the window comings back up for me. Love their work!

- STEVE and LINDA W.
F

Rating
I have had an absolutely horrible experience with
Indianapolis Movers Provider Name Locked
& Storage. I was given the standard 3 day load window (June 11-June 13) and 12 day delivery window (June 15-26). It is now June 26th, and I still have nothing. When I spoke with my 'move coordinator' yesterday (June 25th), I was assured that my things would be delivered today, so of course I waited around in my apartment which has no furniture, TV, or anything besides an air mattress and a lawn chair all day. After continuously emailing and calling them without getting any answers, they finally called at 6:30 pm EDT and told me that I wouldn't be receiving my things until June 30th. I'm doubtful that they'll actually be delivered June 30th, but even if they are, that will be 4 days after the last day they were supposed to arrive. In addition, I was told this evening that I won't be receiving any compensation for the late delivery since I only have 2,500 pounds.
I will tell everyone I know who is moving to avoid
Indianapolis Movers Provider Name Locked
at all costs. They are unreliable and unprofessional.
- Lynn S.
A

Rating
I was very pleased with the services. I called to get an estimate.
Indianapolis Movers Provider Name Locked
came out and was very thorough with a variety of possibilities for the move. I called several times before the exact date of the move was known. She was always pleasant and informative each time. The packers and movers were professional, pleasant and made things as good as a move can be. They went out of their way to accommodate us both.
- Stephanie B.
A

Rating
We got
Indianapolis Movers Provider Name Locked
name off of Angie's List. They were extremely responsive, called before they came, arrived on time, and got the estimate to us that same evening. They were upfront about all of their fees and what they were for. So far, we are very pleased with them. We have decided to move forward with them for our move.
- Stephanie C.
F

Rating
Our move was scheduled on May 22, 2014 at 8AM.
·
Our two movers left behind empty bottles of
water/Gatorade at our apartment we were moving out of.
·
They broke a leg off our ottoman and took
another leg so that they could match it and replace it.
·
They broke the bottom of a lamp base.
·
We used a Groupon for the move. The night before
when they called to confirm he told me to have it printed off. I informed him
that I did not have it printed off and subsequently our printer was packed. He
informed me that if I had the Confirmation number and app that it would be OK
and they would accept it.
·
After they were done moving, they left several
items of ours on the truck and we had to point it out to them and get them to
give it to us.
·
When it came time to pay, I was told by one of
the movers (
Indianapolis Movers Provider Name Locked
) that they couldn’t accept the confirmation number but that I
had to email someone a copy of my purchase confirmation email. I proceeded to
do this.
·
Approximately 2 minutes later, I was told that
wouldn’t work either and that they needed the confirmation code (which is on
the email I sent and we had already tried to give them).
Indianapolis Movers Provider Name Locked
handed me his
phone to speak to
Indianapolis Movers Provider Name Locked
.
o
Indianapolis Movers Provider Name Locked
told me that she would not accept my
confirmation number and groupon number and that we would ened to pay the full
amount and they would mail us a check back. I told her I wouldn’t do that
because I was told that this was fine and they need to honor what I had already
paid.
Indianapolis Movers Provider Name Locked
then told me “You’re being unreasonable” and that “you
Indianapolis Movers Provider Name Locked
’t go to
grocery stores without printing off coupons and this is the same thing.” All of
this was said in an extremely inappropriate way.
Indianapolis Movers Provider Name Locked
then told me that if I
wasn’t willing to pay they would load our things back up and take them away.
Once
Indianapolis Movers Provider Name Locked
began her small rampage, I handed the phone back to
Indianapolis Movers Provider Name Locked
because
she was becoming difficult to have a conversation with and to find a way to
work this out.
o
The movers then did the right thing by following
my husband to a FedEx Office where he could then pay to get online and print
off the Groupon. All of which wastes company money and ours (it cost us $5 to
do that, not including the gas).
·
After the extremely rude service from
Indianapolis Movers Provider Name Locked
, I
reached out to
Indianapolis Movers Provider Name Locked
to discuss the situation and to tell her I wanted
compensation for the way we were spoken to and for the travel to and from FedEx
Office and the overall hassle.
Indianapolis Movers Provider Name Locked
said she would try to pull the phone call
but ultimately couldn’t because it was an outgoing call, not an incoming call.
Indianapolis Movers Provider Name Locked
and I spoke on the phone on one occasion to discuss the issue. She said
she had no way of providing me any monetary payment because of what happened
and that I could speak to a manager about it when they came to access the
damage.
·
Indianapolis Movers Provider Name Locked
(was never told his last name) was
scheduled to come to our home to access our damage on Wednesday, May 28, 2014
at 5:30PM.
o
Indianapolis Movers Provider Name Locked
showed up with his fly down.
o
Indianapolis Movers Provider Name Locked
listened to my story of
Indianapolis Movers Provider Name Locked
but told me
that it wasn’t their fault and that I was “overreacting.” My husband can verify
this was said.
o
He accessed our damage and took another leg of
our ottoman to match it and return to us.
o
He said he would give us $10 for the lamp that
was broken and another $10 for the trouble with the Groupon and having to go to
the FedEx Office and that we would receive that check within 5 business days.
o
He said he would replace the legs of our ottoman
(
Indianapolis Movers Provider Name Locked
now has 3 of our broken legs out of the 4) and would
return it to us within a week.
·
Over this past weekend, we noticed one of our
plastic bins was broken (the lid was snapped in half and put inside a different
bin in a different area of the house). I put in a claim for this and never got
a response.
·
After receiving nothing in the mail nor a phone
call, I reached out to
Indianapolis Movers Provider Name Locked
via email on June 9, 2014 stating what
Indianapolis Movers Provider Name Locked
had
promised.
o
Indianapolis Movers Provider Name Locked
responded that she reached out to
Indianapolis Movers Provider Name Locked
and
he would get in contact with me.
o
After another 24 hours of not hearing anything,
I emailed
Indianapolis Movers Provider Name Locked
back.
o
Indianapolis Movers Provider Name Locked
never responded to the last email.
·
I then called the Indianapolis
Indianapolis Movers Provider Name Locked

Movers on Monday, June 9th. I was on hold for 5 minutes before
getting transferred to
Indianapolis Movers Provider Name Locked
(a manager wasn’t available).
Indianapolis Movers Provider Name Locked
said that
nothing had been processed with accounting and that I would need to speak to
Indianapolis Movers Provider Name Locked
. She told me she would reach out to him and either call and/or email me to
let me know when she was able to get in touch with
Indianapolis Movers Provider Name Locked
.
o
Indianapolis Movers Provider Name Locked
never called or emailed.
·
I then called Wednesday, June 11th
around 5PM. No one answered the first time I called and I left a voicemail with
the Customer Service department. I then called back. A woman told me she would
see who she could “s***** up.” I was on hold for 23 minutes before the phone
hung up.
o
I immediately called back and the same woman
answered. She apologized and said that she thought the manager had answered.
o
She then put down the phone and put me on mute
to go speak to the “head honcho,” and returned to tell me that she would be at
7:30AM the next day and I was to call then since she would be putting gin a
request with accounting to get those checks sent out.
o
My husband called back on Thursday, June 12th
at 9AM. He was told by the same woman that they were going to have a team
meeting about our experience and that she would check with accounting and we
should call back after 3PM.
o
My husband called back on Thursday, June 12th
at 5PM. He was told she would check back with accounting and call my husband
with an update.
o
She never called.
·
I called
Indianapolis Movers Provider Name Locked
(Indianapolis
branch) then today, Friday, June 13th at 1PM. I told the woman on
the phone (
Indianapolis Movers Provider Name Locked
) that I needed to speak with someone. She took my name and told
me that I would need to speak to
Indianapolis Movers Provider Name Locked
and
Indianapolis Movers Provider Name Locked
wasn’t in today. I told
Indianapolis Movers Provider Name Locked

that
Indianapolis Movers Provider Name Locked
hasn’t responded to me for the majority of the week and I needed to
speak to someone now since we keep being told to call back.
Indianapolis Movers Provider Name Locked
then got a
little attitude and told me that it was all she could do. I asked if there were
any managers there and she said “no, just us normal girls here.”
Indianapolis Movers Provider Name Locked
then told
me that the call had reached almost 6 minutes long and she didn’t want to waste
any more time talking to me. I told
Indianapolis Movers Provider Name Locked
that I had wasted 23 minutes on hold
so please
Indianapolis Movers Provider Name Locked
’t even bring that up.
Indianapolis Movers Provider Name Locked
then told me she could put me on hold
again for that long if I like. I repeatedly just kept asking to speak to a
manager-and that anyone would do. I just needed to know what was going on.
·
I emailed the above information to the CEO on
June 13, 2014. I have yet to get a reply.
I've also filed a complaint with BBB and the Attorney General's Office.
- Amy O.
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All Movers in Indianapolis, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ASTRO OF NEW ENGLAND LLC

25 INDUSTRIAL DR
Exeter, RI

Atlantic Relocation Atlas

9967 Westpoint Dr
Indianapolis, IN

Auto Shippers Nationwide

P.O. Box 53
Smith, NV

Avon Self Storage

71 Vista Park Way
Avon, IN

B & H ORGANIZING

4278 NAPOLI CT
Indianapolis, IN

Bates Moving & Storage

815 Benny St
Salisbury, MD

begleys billiards

1010 44th
Indianapolis, IN

Bekins Van Lines

8010 Castleton Rd
Indianapolis, IN

BELFOR Indianapolis

6205 Morenci Trl
Indianapolis, IN

BEST MOVERS

4160 N 500 W
Bargersville, IN

BEST MOVERS

3240 S MCCLURE ST
Indianapolis, IN

BOX STOCK & BARREL

6529 LAKEKNOLL DR
Indianapolis, IN

Brandy's Movers and Packers

5829 Beachview Drive
Indianapolis, IN

BRASWELL'S DELIVERY & ASSEMBLY

20023 PROMISE RD
Noblesville, IN

Brian Bravard, a Mini Barn Moving Service

7540 Copeland Rd
Indianapolis, IN

BRITTS PROFESSIONAL PACKING & MOVING

6481 WINONA DR
Indianapolis, IN

BUDGET HAULING

12815 DESPLAINES DR
Fishers, IN

BURRELL'S MOVING & HAULING

10151 Touchstone Dr.
Fishers, IN

Busy Bee Movers Inc

6148 S Belmont St
Indianapolis, IN

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