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Indianapolis Moving Articles
Moving reviews in Indianapolis
Professionalism is extremely high with this company. I bought the Big Deal from this company and used their services for an additional hour. The three gentlemen that moved us, throughout the whole move.
Work ethic with this company is fantastic. We experienced a wonderful torrential downpour for 2 hours of the move. The guys worked through it, covered our items with pads to keep them dry, and didn't skip a beat.
If you are looking for a moving company, there is no reason to look at any other moving company. They will take care of you from start to finish with extreme care for your belongings and help mitigate the stress from moving.
We did two different moves. First, we did a pretty small move, moving a bedroom and some other items into storage. in the same truck load, we moved a bedroom to East Indy.
Secondly we did a much larger move, with three large moving trucks. We have used this company three times on different moves, amazingly enough,
Timbo - came to help later after he had already completed other moves for the day to help the crew out. The movers asked us if it was okay to bring another mover to help because this move very large.
I would highly recommend this company to any person.
accurate, I was getting a discount from my AAA membership. After discussing this with her manager over the next 24 hrs she got back to me with a new quote of $3,982, so approximately a $33 increase over the original price. While the less than 1% increase didn’t really bother me, in retrospect, I really should have viewed this as a bad omen of things to come.
On moving day, June 25th, the movers were supposed to show up between 8 am and 10 am. This was not an estimate, it is what I was told the night before our moving day by another representative that had been my primary contact with the company. The representative said they are typically there by 9 am. The 9 am comment was an estimate, the 8 – 10 am comment was not. The representative also communicated the 8 -10 am window a couple of weeks prior to this via email. At 10 am on moving day there was still no sign of the truck. I called the representative and she said she would look into it and get back to me asap. I received a call back from her in roughly 20 minutes. She claimed that the truck had broken down on the way to our house and that they were sending another truck out and it would be there in approximately one hour. At first when I heard this I was upset, we had a long drive ahead of us and had planned on being on the road by 1 pm. With the movers not supposed to be getting to our house now until roughly 11:30 am I knew this would be virtually impossible.
At 11:30 am there was still no sign of the truck and I began to sense that maybe they were not being completely truthful with me. I called the representative again and she said she would call me back and let me know. She ended up calling me back and putting me through with someone in operations. When I asked the gentleman why the truck was not at our house he said that the original one broke down on the road and that my primary contact over there never should have told me a new one would be there in an hour, that a new one had never been sent out. The conversation grew rather contentious at that point and he seemed to take offense with my anger. He asked me if I still wanted the company to send a truck out (in a
The moving crew consisted of four gentlemen who were all very professional and did a great job getting all of our items into the truck and wrapping certain items (the more fragile ones) in blankets. I have no complaints regarding the crew at all. However, I did find it interesting that the leader of the crew said that
We had a delivery spread which ran from June 30 to the middle of
I called her back shortly after and she asked for me to make payment and I asked her what kind of discount we would be receiving for having to deal with all of this (primarily the truck being extremely late to pick us up). She told me that we would not be receiving any discount as they showed up that day. I mentioned that they showed up four hours late and she didn’t seem to think that should matter. She didn’t even offer an apology, in fact, nobody from the company ever offered an apology. I then asked to speak with the manager there and she said he was in a meeting but she would have him call me back.
I received a call back from the manager in about an hour. When I went over everything that went wrong he just attempted to discount everything I had just said as if I had no idea what I was talking about. He said we should have been happy that they moved us out on the actual move date and that they were delivering us in the early part of our spread. He also said they were not obligated to pick us up between 8 am and 10 am, a clear contradiction to what two other representatives of the company had told us. Also, when I asked him about why the truck was late he stated that it was having mechanical issues and never left their location that morning. This is where things really got interesting. The two other representatives I was in contact with on the day of the pickup both said that the truck broke down while on the way to our house. Now here was there manager stating that the truck never left the location of their business at all. I knew this didn’t smell right and there was something they were not being clear about. When I told him that’s not what the other representatives told me on our moving day, he said “Are you calling me a liar?” At this point I quickly realized that I was not having a discussion with a very mature or professional
individual. I was absolutely dumbfounded by his audacious behavior. To think that a manager (someone I perceived as being “higher up” within the organization) would speak to me like this was shocking. I told him that I was very dissatisfied with the service I received from his company and that I would never deal with them again and to put me through to the other representative so I could make payment and be done with this horrible experience.
Now, I understand that trucks breakdown at times. I will admit that I was skeptical at first when my primary contact at
there was not a viable contingency plan in place really made me even more skeptical about what they were telling me.
After I was told by the manager at the company six days later that the truck never left their place of business (inconsistent with the prior story of it breaking down on the way to my house) I knew I was being lied to. My guess is that they overbooked and because we were a smaller load (around a 1300 sq ft home) we were just simply bumped to later in the day and this was never communicated to us
My suggestion is to be very careful when dealing with moving companies, this one in particular. I would actually avoid moving companies if at all possible as I simply
they have all of your valuables. If there is any sort of disagreement they can simply refuse to deliver. It is scary, but in reality that’s how it works. Now I’m sure you could threaten them with litigation but how practical of an option is that? You really just want your stuff and to move on in your new location and they are very aware of that.
On the dropoff day (
On the day of the move, they called about 2 hours beforehand to let me know they were running a little late due to an accident on the freeway; I appreciated the heads up and it did not upset our schedule, since we were moving in town and did not need to be out of our house that day.
Once they arrived, they took quick stock of what was in the house, and started moving. I was a little nervous about the size of the truck at first, but they got almost everything in. Since the new place was only 10 min away, they asked if I minded them taking two trips, which I did not. They were very careful unloading and took care not to damage or dirty the hardwood floors in the new place. We initially had only planned for them to move the larger, heavy furniture, but after seeing their speed, I asked if I could buy an extra hour of time (for $70) and have them move some more. They agreed, and I got almost all of my house moved in one day.
The assistant didn't speak hardly any English, but that wasn't ever a problem. They were both cheerful and I'd hire them again.
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