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Indianapolis Internet Service Articles

How to connect to better Internet, TV and phone services in Indy

In the Indianapolis area, Internet service ranked as the No. 2 most complained about category on Angie's List in 2011, while phone services ranked No. 3 and TV services came in at No. 8, according to member reports.

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Indianapolis Internet Service Providers Reviews

F
"Second Issue. After our parents passed away who had a Brighthouse account we cancelled the account and were due a refund for the balance of the month's cable TV service. Called Brighthouse four times. They sent a check made out in father's name which we could not cash because we had to close the bank account. Called back and were kept on hold over an hour. Person at customer service was not knowlegeable and was unable to help. Said there was no supervisior to talk to. Told us to send a copy of death certificate. Sent the document along with a letter and the returned check. No results. Called again. No one had any information about the death certificate or the status of the refund. Asked to speak to a supervisior who was very mean and beligerent. Argued that we could in fact cash such a check and that they would only issue a refund check in the account holder's name. Brighthouse resent another check we cannot cash. We had not had a problem with any other utilities accounts and getting balance refunds by providing certification. Brighthouse has terrible customer service. They are absolutely the worst. Bottom line is if they aren't making more money from you by selling something more they treat you like garbage.
"
F
"I continue to upgrade to the fastest internet speed. But it rarely even achieves 70% of the speed I am paying for. The internet has not worked at all today. I called this morning and after finally reaching a human voice, talked to someone speaking barely intelligible broken English with a thick accent. She first asked me for my "fun number." It took me a few minutes to interpret what she meant. You would think
Indianapolis Internet Service Providers Provider Name Locked
could afford to upgrade their phone service with caller ID. She then asked me for the number "underneath my modem." I told her repeatedly that there were at least 6 bar codes "under the modem." While I was searching for a magnifying glass to read the microscopic numbers, she hung up on me. If
Indianapolis Internet Service Providers Provider Name Locked
requires the "number under my modem" to provide technical support, MAYBE
Indianapolis Internet Service Providers Provider Name Locked
SHOULD RECORD THE MODEM NUMBER AND KEEP IT WITH MY ACCOUNT INFORMATION, along with my phone number, despite the fact they have NEVER called me. So I unplugged all the cables from the modem and walked upstairs to find a magnifying glass. Once I could read the numbers, I called
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back and talked to an English speaking person. She said there was a known internet service issue and they were working on it. When I asked why the previous customer support technician didn't say that in the first place, she said I must not have called local support. Apparently, by dialing the exact same number, I had been transferred to a third world country without caller ID. The internet was still down two hours later. This time when I called there was no answer. I tried getting through for half an hour. The third world antiquated technology did not allow them to record a message explaining that the internet service was down and when it might be back up.
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D
"They would only provide the payment extension if I gave them my bank account information so they could set up an ACH withdrawal. I'm unwilling to give them that private information. Shut off my service if I don't live up to the arrangement, but don't ask for my banking information. I only use them because I don't have a choice in my area.
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C
"My internet connection was (when I canceled my home phone line) canceled. To get new service I had to wait one week for a technician to "flip a switch" (BTW - this switch flipper was able to disconnect me immediately) When service was reactivated, after 6 days I was required to let AT&T download software onto my compute and the following day my new computer crashed. Again, I did not have any of these problems until canceling my home phone service and forced to also cancel and reconnect to the internet a week later with a new modem for $75.00. Let me reiterate, the modem I had been using was an AT&T unit that and worked fine until re connection.
The technician said the modem was bad and new fiber optic lines needed to be wired to get reliable connection.
New service would be activated with a new account.
And to top it off, as soon as I upgraded to the UVerse internet with this last technician, my ""Old Defective AT&T" modem began working. So do I call the technician back and cancel my new modem. I was told this was only a coincidence and AT&T cannot access my modem. I wonder sometimes if these people think their customers just fell of the proverbial turnip truck. All in all. Very well versed and schooled on the proper customer service answers, very very very poor quality service and protocol for trying to sell and upgrade service. Shame on you! If my son didn't need service for term papers and homework at college I would cancel immediately and I will never recommend your service to anyone.

Forward two days later: AT&T service tech "Mason" arrived within the two hour window. Professional, courteous and installed/connected to the new fiber optic lines at the service pole. Time spent waiting and for install was 5 hours but after three hours the service is still working.
I will update when I get my first bill and see if the free install, prorating of service and fees are as promised.
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A
"Just the phone is $25 a month. We have Uverse. We havent had any problems wiht them, it's good service. It's only gone out one time in the 3 years we've used it and they did come out pretty promptly so I am pleased about that. "
C
"They were very quick to install, with a friendly installer. The tv cable and internet work very well. However, the prices they quote over the phone change every few months because they don't tell you that your starting price is a limited-time special deal. The people when I call are very helpful and friendly but I'm still dissatisfied with the price I am paying versus what I was quoted."
A
"We are very pleased with them. We never had any problem with service. We have problem with the phone we got. They tend to stop working on us, but it's always beyond service time. We never had issue with service and warranty. We have always been happy with what we have gotten. We have set nobody for an upgrade. The last time they were super fast. They work on it right away. We had to wait before in their satellite office hour, but this time it was quick and efficient. We were very pleased. We travel a lot, so we get a good coverage. Anywhere we go, we get an excellent coverage. We are happy with them."
F
"They provided information and sent (via mail) the applicable equipment. The equipment, however, did not work for Internet Service. I called the company and they came out to check the equipment / remedy the situation. It took several weeks to actually schedule an appointment (as initially they sent technicians out without consulting with me on a time that I would be home). Once the appointment was scheduled, the technician that did come out was professional and did correct the problem (albeit over a month after I was supposed to have had service). The technician told me I would not be billed for the services not provided. However, I was subsequently billed and then when I did not pay for services not provided, the account automatically was terminated and I was charged an additional $150 early terminaton fee. So for very little (a few weeks) service, I was charged over $250. To make matters worse, online customer service would after several interactons, say that they could not help me and that I had to call their customer service line. Further, I had to call over 6 times and was hung up on by cusotmer service representatives, told to talk with someone else but sent to a termination line, etc. It has been an extremely frustrating process."
F
"There was nothing really wrong with the Dish TV and other services I had prior to subscribing to att uverse. Installation went fine and the technician was very professional. Then he left. From that point on it has been downhill for the past two weeks. TV kept going out so we called the Help Line (?) and listened to a fine marketing sales pitch about how fine of a product they could sell us. They must not have uverse at their home. On Monday or Tuesday, following the installation day, the technician came out and moved the modem. Before he came out the hot line told me he could have hooked up our old telephone number to Voip on the day of installation. He told me he could not. So the help line (?) sent me a battery power supply to install myself to receive my phone service over
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. none of my telephones/fax line have worked for 4 days. In the mean time we continually loose signal, internet and phone service. att also wants to charge me for a technician to come out and see what the problem is. It's their service and they want to charge me? i have heard excuses from bad cabling in my house, same cabling I used with Dish Network with no problems, to bad wiring in the neighborhood, installation of battery backup system, to bad modem , to bad or loose connections, to I don't know what the problem is. All the time the screen on the TV says to visit their on-line sight to report problems. If the internet worked I would.. Supposedly a technician will be on site tomorrow evening.
I also don't appreciate the sales pitches I get when I call the help desk.

Service just went out for the fifth or sixth time today and it's only 4 pm
"
B
"A man from Brighthouse came to my door in
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. They were running a special in the area for different bundles (TV, phone, internet, etc.) for new customers. He was very nice, helpful, and able to answer all of my questions. I had been throwing around the idea to get cable for a while so I accepted and he went ahead and scheduled the installation. The date of the installation my roommate and I were not home from work when the installer arrived. They left a note to reschedule. I called to reschedule at a later date. When they came the 2nd time, it was towards the end of the two hour window. This wasn't exactly ideal, but an understandable situation. My roommate was home and they began the installation. The installation was fine, but it took much longer than expected because the house had not had cable in a long time. They installed many new cables; some of which I wasn't aware that we would be charged more for. Once the installation was complete we began using the services immediately. The internet is great and I have never had a problem. Occasionally the cable TV cuts out, but I don't watch it enough to be too concerned."

All Internet Service Providers in Indianapolis, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 6 of IndianapolisInternet Service Providers

EvanSites.com

Mossy Creek
Avon, IN

Expleva

Lizton, IN

FarPoint Alliance

6935 Aliante Pkwy Ste 104
North Las Vegas, NV

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD
Costa Mesa, CA

First Mile Technologies

PO Box 788
Westfield, IN

Fly Media Productions, LLC

225 Parkway 575 #620
Woodstock, GA

ForbenMedia

7401 Summerhill Road
Boston, GA

Fresh Picked Websites

PO Box 108
Westfield, IN

Frontier Communications

8001 W Jefferson Blvd
Fort Wayne, IN

Fry's Electronics

9820 Kincaid Dr
Fishers, IN

Full Rotation Group

90 Lackawanna Ave
Buffalo, NY

Galaxy Home Theater

2650 Fairview Pl
Greenwood, IN

GC Information Technology

7956 Thurston Court
Fishers, IN

Global Sky Communications LLC

4232 Sycamore Ct
Franklin, IN

Green Planet Web Design

236 2nd Ave
Quantico, VA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

H2O INC

PO Box 42026
Indianapolis, IN

High Impact Website Design & CRM

4012 S Rainbow Blvd
Las Vegas, NV