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The technician said the modem was bad and new fiber optic lines needed to be wired to get reliable connection.
New service would be activated with a new account.
And to top it off, as soon as I upgraded to the UVerse internet with this last technician, my ""Old Defective AT&T" modem began working. So do I call the technician back and cancel my new modem. I was told this was only a coincidence and AT&T cannot access my modem. I wonder sometimes if these people think their customers just fell of the proverbial turnip truck. All in all. Very well versed and schooled on the proper customer service answers, very very very poor quality service and protocol for trying to sell and upgrade service. Shame on you! If my son didn't need service for term papers and homework at college I would cancel immediately and I will never recommend your service to anyone.
Forward two days later: AT&T service tech "Mason" arrived within the two hour window. Professional, courteous and installed/connected to the new fiber optic lines at the service pole. Time spent waiting and for install was 5 hours but after three hours the service is still working.
I will update when I get my first bill and see if the free install, prorating of service and fees are as promised."
I also don't appreciate the sales pitches I get when I call the help desk.
Service just went out for the fifth or sixth time today and it's only 4 pm"
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