Indianapolis Home Security System Articles

Home Security System reviews in Indianapolis

F

Rating
I wanted to add the home security system from
Indianapolis Home Security Companies Provider Name Locked
(Comcast) to the services I already had which were cable TV and internet service. The price sounded reasonable and was less than what I was currently paying for through ADT. I spoke to the sales department and was told I would get 3 motion sensors and 3 window or door detectors (which is what I had with ADT) for $99.00. I was encouraged to try it out and if I was not satisfied I could cancel within 30 days and there would be no charge. I agreed to try it. They installer came when promised but when he arrived he informed me that there was only one motion detector included in my package. I told him that I was told differently and he actually told me that he was not surprised and that every install call he made was exactly the same--the order didn't match what the customer was told over the phone. He advised me to call
Indianapolis Home Security Companies Provider Name Locked
and, if they could not resolve the issue, I should then ask for the customer retention department. I called
Indianapolis Home Security Companies Provider Name Locked
and the customer service was appalling. After getting no where with the phone rep, I asked to be transferred to the customer retention department and the phone rep said "OK" but first she needed more information. She asked where I was calling from and then stopped me abruptly stating I had called the wrong office (Chicago) and I needed to talk to the Michigan office. (Mind you I had called the
Indianapolis Home Security Companies Provider Name Locked
1-800 phone number.) The phone rep then stated she was going to transfer me to the Michigan office and did not allow me to say another word. I went into some phone queue for several minutes and then the call was disconnected. I tried calling again and got an automated message to leave my phone number and I would get a call back--I never got a call back. Finally, out of frustration, I told the tech to go ahead and install the system and just charge me for one extra motion sensor (which was outrageously priced at $90). The tech finished the job and said everything was working. I asked questions and he did not seem too sure about how the system worked but he did show me how to arm and disarm the system. He directed me to the technical support phone number for any other questions and then he left. So I armed the alarm system to try out the motion sensors and they did not work. I called technical support and again was met with horrendous customer service. (I have since discovered that
Indianapolis Home Security Companies Provider Name Locked
is run by a totally different company than Comcast/
Indianapolis Home Security Companies Provider Name Locked
.) The tech was not able to help me resolve my problems and stated that he could mail me the owners manual. At that point I decided to cancel
Indianapolis Home Security Companies Provider Name Locked
. After several calls and waiting on hold, I was finally able to cancel. I was told that they were very sorry for my experience with
Indianapolis Home Security Companies Provider Name Locked
and they would like to come back out to install the third motion detector and not charge for the two extra motion detectors. I refused. Again they apologized and assured me that there would absolutely be no charge. I had to wait five days for them to come back and uninstall it. The install tech had just stuck the keypad and motion detectors on the wall with an adhesive tape so when they came to uninstall it, they tore up my walls which I had to repair and repaint. The next month I got my
Indianapolis Home Security Companies Provider Name Locked
/Comcast bill and I was charged $99.00 for the install and another $40 dollars for the tech visits and another $10, or so, dollars for the five days I had the
Indianapolis Home Security Companies Provider Name Locked
system. To date I have been unsuccessful to have those charges dropped as previously promised. It has been a total nightmare dealing with
Indianapolis Home Security Companies Provider Name Locked
and I hope this review saves other people the time, money and frustration that I spent on this company. I am extremely dissatisfied with
Indianapolis Home Security Companies Provider Name Locked
and absolutely do not recommend their services.
- Mark R.
A

Rating
My house was struck by lightening. As a result the alarm system was fried. I called the next morning and I was advised someone would come to take a look. I was expecting a tech, but a sales rep (
Indianapolis Home Security Companies Provider Name Locked
) showed up. After calling
Indianapolis Home Security Companies Provider Name Locked
when the alarm went off to get help to turn it off the tech I spoke to knew it was beyond repair.
Indianapolis Home Security Companies Provider Name Locked
took the time to provide me with the information and options for a new system. When I called to schedule installation I was surprised to hear that it could be done the next day (Saturday). The tech (
Indianapolis Home Security Companies Provider Name Locked
) was helpful giving us information on the best use of the system and how to use it. Installation only took a few hours. I've used
Indianapolis Home Security Companies Provider Name Locked
for years. I highly recommend them. They sell you what you need. They don't try to sell you items you don't and there isn't any pressure.
- DAVID AND CHARLENE W.
A

Rating
We were VERY happy with choosing
Indianapolis Home Security Companies Provider Name Locked
. We did a ton of research and found
Indianapolis Home Security Companies Provider Name Locked
to be the most responsive and affordable. We were extremely happy with
Indianapolis Home Security Companies Provider Name Locked
who came out to do the estimate and install the same day. He spent a good amount of time training us on the system after installing.
- Ellen O.
F

Rating
This company could not run a lemonade stand let alone a security system. Every time I call for help I am on hold for a minimum of 45 minutes and as long as an hour and one half! This has happened without exception. One evening I was disconnected, I think by them, on two occasions, and after spending three hours with them and three phone calls they concluded they could not fix my problem but they would get back with me within 48 hours. I never heard from them again. I explained my situation to a friend and he looked at my smart phone and corrected the problem I was having with Pulse within 30 seconds.I had a health care system installed and it lost power. I called and after a 40 minute wait while on hold they could not think why the power would not come back on. They scheduled a technician to come to my house. As I was signing off I took the device and plugged it into another socket and it worked fine. The technician never even suggested I might try to do this.
I had a burglar alarm system installed and the technician left without synchronizing my fob to the new system. He is now coming back out monday between 8:00 and 12:00 to do what he should have done in the first place on I get to wait for an entire morning for him to arrive.
Today, I called regarding my bill and was place on hold for 40 minutes. When I asked for a break down of my expenses the girl could not get her computer to pull up the information. She told me I could get this information at MyADT.com. This required me to get registered. She was to walk me through the process but could not get me registered on a program that was to take 60 seconds or less. It would not work! She said she would transfer me to a technician in this area. I was then place on hold for 43 more minutes when another lady got on the line and after 25 minutes finally managed to get me registered. All of this was to take place in less than 60 seconds! This company is so dysfunctional I don't see how they stay in business.
I am going to stay with
Indianapolis Home Security Companies Provider Name Locked
just so I can see how much longer they can continue to be terrible. I thought Comcast was bad but
Indianapolis Home Security Companies Provider Name Locked
is number one in my books.
- Philip G.
A

Rating
Indianapolis Home Security Companies Provider Name Locked
and another gentleman were very professional and very eager to provide excellent service. They replaced the
Indianapolis Home Security Companies Provider Name Locked
keypad and added several features to greatly improve our home security. Highly recommend them.
- CHARLES T.
B

Rating
Seems to work well and as they advertised. When I expressed concern about the video monitoring option, though, they seemed to think that I wouldn't understand how it worked--it's more that I know how people can hack systems, etc. that made me wary and I wanted to know how that information was being protected. Didn't get a totally satisfactory answer, although I didn't want that feature anyway.
- Beth W.
A

Rating
We received a call from someone in their sales department who I believe was somewhere on the East coast. We discussed all that we wanted and then within a few days they performed the installation as promised. The installer gave me his cell number if any issues arose. I recall needing some clarification about something, and he stopped by on his way home a few days after the installation to address our concerns. Everything went smoothly and we are still using the same system.
- Hani N.
A

Rating
We have used
Indianapolis Home Security Companies Provider Name Locked
for several years, but recently moved and wanted their services at our new home. They were able to adapt the existing security system in our new home and add both a cellular modem (no land line at the new house) and a glass break detector.
Scheduling was easy - we just called their main number. The representative was on-time for our appointment, reviewed the existing system, and gave us the pricing for the items that we wanted to add. A technician was scheduled for later that week. He arrived on time, with all of the necessary equipment. During the installation, when the cellular device was being installed, we found out that the existing security system had been incorrectly wired and the phone line was running through the system. When the phone line was disconnected, we lost our internet and TV service. The technician worked with AT&T to reroute the telephone lines and finished the job.
- Douglas D.
A

Rating
Everything went well. Their customer service department is great. We need to purchase additional things for our home that weren't included in the Big Deal, and that was very easy to do.
- Brittany Z.
A

Rating
Right after I purchased the Big Deal, I received a call from the company who got everything set up on their end for the delivery of the system. they were very friendly and helpful. I received the system in the mail and easily installed it myself. Once everything was installed, I called the company and they helped me to get the system activated. I have not had any issues with the system so far. It works perfectly!
- Erin W.
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All Home Security Companies in Indianapolis, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Security Home Security

3525 Ellicott Mills Dr
Ellicott City, MD

3 Sons Lock Service

1214 Burr Oak Ct.
Greenwood, IN

A & J Lock and Safe Inc.

7831 N Baltimore Rd.
Monrovia, IN

A Retired Telephone Man LLC

8202 Clearvista Pkwy Stuite 2B
Indianapolis, IN

A-AASEN'S ALARM CO

5312 N KEYSTONE AVE
Indianapolis, IN

AADVANCE ASSET RECOVERY TRANS

4005 S HARDING ST
Indianapolis, IN

AAMES HOMES SECURITY

8365 CEDAR KEY DR
Indianapolis, IN

Absolute Security Consulting Company

320 N. Meridian Street Suite #311
Indianapolis, IN

ACE Security

1905 N COLLEGE AVE
Indianapolis, IN

ADI

3160 N Shadeland Ave
Indianapolis, IN

ADT

Westfield, IN

ADT Home Security

3750 Priority Way S Dr
Indianapolis, IN

ADT Indianapolis

10 W Market St
Indianapolis, IN

ADT Indianapolis

301 E Court St
Indianapolis, IN

ADT Indianapolis

140-142 W Market St
Indianapolis, IN

ADT Indianapolis

125 E Market St
Indianapolis, IN

ADT Indianapolis

342 Massachusetts Ave
Indianapolis, IN

ADT Indianapolis

129 E Market St
Indianapolis, IN

ADT Indianapolis

334 N Senate Ave
Indianapolis, IN

ADT Indianapolis

2-36 W Ohio St
Indianapolis, IN

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