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Indianapolis Credit Unions Reviews

A
"After a messy divorce I've been trying very hard to clean up my credit. As a new member of
Indianapolis Credit Unions Provider Name Locked
I hoped they would understand my plight and give me a second
Indianapolis Credit Unions Provider Name Locked
...which they quickly did! I completed my loan on the phone with Amber and she called me that afternoon with the approval! My goal is to be debt free but an excellent credit rating is the next best thing and thanks to
Indianapolis Credit Unions Provider Name Locked
I'm on my way!
"
A
"All were great except online banking - meaning web access, free bill pay (IMCU charges $5.95 per month), transfer to non IMCU accounts, interest rates,) If you are old school and love to go to branch for everything, this bank is for you.
"
F
"My HVAC system was installed in May 2013. I have had nothing but headaches trying to get the automatic payments set up with
Indianapolis Credit Unions Provider Name Locked
. First, I waited until August until they got in touch with me. I called a couple times before then to see what was going on and they said that it was being processed and I would hear from them once it was set up and ready to go. Well that's a complete lie because they never contacted me. It wasn't until I got online (luckily the day the first payment was due) to see that I owed $188.33 that day. I called and was able to set up a payment over the phone.
They assured me that auto payments would be taken out from there on out. Well once again they lied to me. I kept a much closer eye on my online account this time and when it came time for my next payment to go out I called in again to see why it was not showing up. They said they did have record of my first payment going out but an online account was never set up and they were not able to do this over the phone. Well that was upsetting because I gave all my information the first time and the lady on the phone specifically told me it was set up. So I went online and was able to get this set up. I called again to make sure everything looked fine on their end. They said it did and payments would start going out. The next payment DID NOT GO OUT!!!
I call once again and they said "oh they should have told you it will take 30 days for it to show up in your account"...umm, no, they never said that and they informed me that I would need to worry about this. Instead I get on a week after the payment should have gone out to see I have a late notice. I just knew this was going to happen. So when I called in and complained, they did say that they would not charge me a late fee but that they did the auto withdraw set up and that it would be active by the next payment. I wanted them to send me an email when this was set up or some kind of notification so that I knew for sure that i would not need to call in again. She could not provide me with this. She said that she saw it on her end and that I would just need to check back when it comes close to the next payment.
I find this to not only be terrible customer service, but they don't know what their doing either. I have not been getting notices about payments needing to go out or my online account not being set up yet. They also don't have any sympathy when I call in. It is COMPLETELY their fault yet I never heard a sorry or any type of apology. Nothing I can do now, but wait until the next statement is due to see if it will finally be withdrawn from my account on time. Never ever going through
Indianapolis Credit Unions Provider Name Locked
again!
"
D
"Civil but unsatisfactory. I am a survivor but not a co-owner on the account. I have been trying to get my name onto the account. In order to move my name from beneficiary to owner they demand I have my driver's license and SS card be scanned into the computer. This is NOT required. All they need is a description not a copy."
F
"I am a long-time TCU customer. But more and more frequently I am finding it difficult to deal with the closest branch. I do most of my banking online, but unfortunately my husband's company will not provide direct deposit, so occasionally I go to the branch to deposit his check for him. When I entered the branch, there were three
Indianapolis Credit Unions Provider Name Locked
working and four people in line ahead of me. As soon as I entered the line, one
Indianapolis Credit Unions Provider Name Locked
closed her window. This is at approximately 2:30 p.m. on a Friday of a holiday week, and the first Friday of the month - a notoriously busy time. One would expect the bank to staff for that. One person ahead of me in line moved to a
Indianapolis Credit Unions Provider Name Locked
window in 15 minutes - the other
Indianapolis Credit Unions Provider Name Locked
still had the person at her window from when I arrived, and I could hear things like, "Well, did you know you can do online banking with us?" which told me there was more selling going on than customer service. My daughter is a
Indianapolis Credit Unions Provider Name Locked
at A large bank -- I understand the need to cross-sell, and I also understand that in many banks,
Indianapolis Credit Unions Provider Name Locked
receive rewards and awards for referring customers to other services. But at this point, there were still 3 people in line ahead of me, and 5 behind me. A woman came out of the back, threw her sweater over a stool in a closed
Indianapolis Credit Unions Provider Name Locked
station, and a person ahead of me said, "Thank GOd they finally had the smarts to get another
Indianapolis Credit Unions Provider Name Locked
on that line." But the woman went across the back of the line, came out into the lobby, and joined the line behind me. A woman who appeared to be a supervisor came into the back line with transactions from one of the desk employees, and glared at the
Indianapolis Credit Unions Provider Name Locked
who was still yakking to the original customer, then went to another
Indianapolis Credit Unions Provider Name Locked
to run the transaction and said loudly, "I'll get on a window in a few minutes when I've finished up with this." At no time were any of us in line greeted, acknowledged or told that someone would be with us as soon as they could. After 20 minutes of waiting (one more person did move to a window, but not the one with the
Indianapolis Credit Unions Provider Name Locked
yakking), I finally left. I spent almost a half hour in line in that branch and did not get serviced. When I first arrived at the branch, I checked the drive-up, but it was stacked up in all
Indianapolis Credit Unions Provider Name Locked
which was why I went inside. I can't tell you how disappointed I am with TCU. I have always been a big supporter of credit unions (versus the big banks), and have always been happy with their services. But this is the third time I have had time issues in this branch. I don't expect to zip in and out in two minutes, but I do expect a line to move, or else see management take some kind of action to move it. I won't move my accounts, but I won't recommend this branch any more. Sad.
"
A
"I have had some very good experiences with them. I left my debt card in the machine and they were very helpful and returned my card to the bank with the same pin number. They were very responsive."
A
"They are always courteous and willing to help us. We never have any trouble with their service. When they switched to a new computer system my computer didn't want to go to their web site. Their IT person walked me through how to get to the site properly."
A
"I've been a member for 30 years. They have about the same services as everybody else has. The rates are okay and they are convenient. I get an electronic statement every month at the first of the month. There is no charge for any account; there are no fees."
A
"I think it’s just for teachers. My overall experience has been very positive. They were very friendly and very customer oriented. They were personable and helped me. Every time I went there, they were not ready but they also
Indianapolis Credit Unions Provider Name Locked
me. I was very happy with them."
F
"As the executor of my father estate, I have filed death benefit claim forms with their main office, and hired an attorney to look over the transaction. The legal fees are too much to fight this matter in court. I have decided to use all internet outlets, the attorney general, and the public forum to tell my story. Chase collected a full premium on the policy in 2008 of $2538.00 and when he refinanced, they collected an additional premium of $5908.08 when he refinanced on 2009. The premiums were not refunded. "Unjust Enrichment"."

All Credit Unions in Indianapolis, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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91st & Meridian Banking Office

9075 N Meridian St
Indianapolis, IN

Alerding CPA Group

4181 E 96th St
Indianapolis, IN

American Glass Service

1602 Indiana Ave
New Castle, IN

American Health Value

671 E Riverpark Ln
Boise, ID

Approved Mortgage Corp

107 N State Rd. 135
Greenwood, IN

Avitus Group

201 N. Illinois Street
Indianapolis, IN

Bank of Internet USA

4350 La Jolla Village Dr Ste 140
San Diego, CA

BMO Harris Bank

2260 W 86TH ST
Indianapolis, IN

Boost Credit 101

3773 E Cherry Creek North Dr
Denver, CO

Centennial Financial Planning

732 Leesburg Pl
Westfield, IN

Centra Credit Union

Po Box 789
Columbus, IN

CHARTER ONE BANK

1263 N ST RD 135
Greenwood, IN

Chase - Franklin

701 W Adams St
Franklin, IN

Chase Bank

807 Southfield Dr
Plainfield, IN

Chase Bank & ATM

7120 Emblem Dr
Indianapolis, IN

Chase Bank - Castleton

5701 Castle Creek Pkwy N Dr
Indianapolis, IN

Chase Bank - Indianapolis

8751 N Michigan Rd
Indianapolis, IN

Chase Keystone and Carson

4071 S Keystone Ave
Indianapolis, IN

Credit Dr.

115A E Main Street
Farmington, NM