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F
"car loan went fine and was repaid WELL ahead of time. at the end, I apparently had overpaid as showed credit balance (less than $100). under the impression that" closing accounts can negatively affect credit rating, just decided to leave it there. As statements were received every quarter, I would quickly glance at them and file away. 2nd to last statement there was one $5 inactivity fee that I did not notice - presuming no change as there had not been for a very long time. on last statement, noticed (three) $5 fee/month for inactivity. when questioned, I was told that it was a SAVINGS account (?) and that after a year of inactivity, there is a $5/month fee. I was unaware of this and they were unable to tell me where/when I was informed of that other than on the 2nd to last statement where the first fee was listed. they agreed to issue a check to me for the balance and refused to refund the $20 in fees accrued. obviously, being a car loan that I was paying back to the account - did not occur to me that is was a "savings" account. this is not a satisfactory resolution and caught me quite by surprise at the lack of appreciation for a customer!

-Carol A.

C
"While this credit union allowed us to take out a 90% loan-to-value line of credit at a good rate, we have found them to be somewhat incompetent and marginally unethical." Our loan paperwork was misplaced after our initial visit, requiring us to delay plans we had made based on their original timeline estimates. At no point did we ever feel like the employees we were interacting with really knew what they were doing. After four months, mysterious $3.00 "Account charges" began to appear on our account, which turn out to be related to "paper statements" that we originally disabled and never requested. Apparently we received one "opt out" letter a couple of months after our loan was in place that indicated we needed to return something to them or we would start to be charged this fee. This sort of practice is completely unethical in our opinion, we can only imagine how many other customers are paying this fee without realizing it.

-Rebecca S.

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Local Articles in Indianapolis

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Banking reviews in Indianapolis

C

Rating
Indianapolis Banks Provider Name Locked
persistently followed up with me after my initial
contact to get my business. He gave me a written estimate with very
low closing costs (about $500) , which is why I chose to go with
Indianapolis Banks Provider Name Locked

Bank over the other lender I had already started working with. When the good
faith estimate arrived, the closing costs were over $2,500, and the interest
rate was higher than we'd originally discussed. I spoke to
Indianapolis Banks Provider Name Locked
and expressed
that I was surprised and unhappy about this. He informed me that they were processing
the loan as a correspondent loan because my down payment source was gifted
funds. I am not in the mortgage business, so I looked up the term "correspondent
loan" since he did not explain this. Essentially, it means they sell the
loan immediately upon closing. I was really disappointed with this considering
that we'd discussed using gifted funds as the down payment in our initial
meeting and
Indianapolis Banks Provider Name Locked
made no mention of this affecting my closing costs in any
way. When I pointed this out, he became very defensive and stated that
"this is why we don't collect your application fee up front". So
essentially, I could walk away and not
Indianapolis Banks Provider Name Locked
my application fee at this point.
That's great, however; that would entail starting over with a new lender and
probably losing the home that I wanted. I also asked several questions about
the process and the information they wanted for the application.
Indianapolis Banks Provider Name Locked
told me
that if I continued to ask questions that the loan would not close on time. I
found that to be very rude. As a consumer, I expect to be able to ask all of
the questions I want and have them answered. At this point, I stopped
contacting
Indianapolis Banks Provider Name Locked
all together and just worked directly with the loan processor.
She did all that she could to get the loan through underwriting in time. In the
end, I closed 4 or 5 days later than I wanted. I can deal with that, I had a tight timeframe
(just under 30 days) and unforeseen circumstances pop up. However; the dismissive behavior and horrible customer
service were inexcusable.
Indianapolis Banks Provider Name Locked
had a typical sales mentality. He knew he had
me on the hook and I couldn't walk away without losing the house I wanted, so
why provide decent customer service at that point? I would not recommend this
bank to anyone and I will not do business with them in the future.
- Greg H.
F

Rating
Mint has very high reviews around the internet for their budgeting services, which I understood at first, but I've found them severely lacking.There are a lot of areas, such as utilities bills and some other recurring charges, that they either don't service, or don't account for well/miscategorize. The website is not easily navigable. The app is somewhat better. What makes things bad is that, for one, they have SO many ads for credit cards. It's ridiculous. You can't just get your business done because there are ads popping up all over the place. And, even worse, they make you take this initial survey in which they ask you to get their credit score through a "free" trial of their credit monitoring program. They're obscure as to when the trial ends, and they charge you 16.99 not for the year, but for the MONTH.
I thought I had until the 14th to cancel and not be billed, but
Indianapolis Banks Provider Name Locked
and behold, there the charge was on the 9th. Any place which does this is bad enough. But any place which 1) requires you to sign up for this trial to get information you NEED to use their site/app, 2) auto renews with absolutely no warning and 3) digs their heels and refuses any refund whatsoever -- that is A SCAM. Plain and
Indianapolis Banks Provider Name Locked
. I've filed a dispute with my bank and will also be seeking Complaint Resolution through Angie's List.
- Leah B.
A

Rating
I just switched from a bank to
Indianapolis Banks Provider Name Locked
.
Indianapolis Banks Provider Name Locked
was fantastic!
Indianapolis Banks Provider Name Locked
was wonderful and helped me set everything up and got my checks ordered.
Indianapolis Banks Provider Name Locked
also walked me through the website and showed me how to start using the Free Online Bill Pay, Mobile App, and other aspects of my banking. I was impressed that
Indianapolis Banks Provider Name Locked
has a 3.5% Interest rate on the Checking account!!! -Thank You
Indianapolis Banks Provider Name Locked
and
Indianapolis Banks Provider Name Locked
Staff for being great!
- Chad P.
A

Rating
After a messy divorce I've been trying very hard to clean up my credit. As a new member of
Indianapolis Banks Provider Name Locked
I hoped they would understand my plight and give me a second
Indianapolis Banks Provider Name Locked
...which they quickly did! I completed my loan on the phone with Amber and she called me that afternoon with the approval! My goal is to be debt free but an excellent credit rating is the next best thing and thanks to
Indianapolis Banks Provider Name Locked
I'm on my way!
- LaNita S.
A

Rating
All were great except online banking - meaning web access, free bill pay (IMCU charges $5.95 per month), transfer to non IMCU accounts, interest rates,)

If you are old school and love to go to branch for everything, this bank is for you.
- PATTI D.
F

Rating
My HVAC system was installed in May 2013. I have had nothing but headaches trying to get the automatic payments set up with
Indianapolis Banks Provider Name Locked
. First, I waited until August until they got in touch with me. I called a couple times before then to see what was going on and they said that it was being processed and I would hear from them once it was set up and ready to go. Well that's a complete lie because they never contacted me. It wasn't until I got online (luckily the day the first payment was due) to see that I owed $188.33 that day. I called and was able to set up a payment over the phone.
They assured me that auto payments would be taken out from there on out. Well once again they lied to me. I kept a much closer eye on my online account this time and when it came time for my next payment to go out I called in again to see why it was not showing up. They said they did have record of my first payment going out but an online account was never set up and they were not able to do this over the phone. Well that was upsetting because I gave all my information the first time and the lady on the phone specifically told me it was set up. So I went online and was able to get this set up. I called again to make sure everything looked fine on their end. They said it did and payments would start going out. The next payment DID NOT GO OUT!!!
I call once again and they said "oh they should have told you it will take 30 days for it to show up in your account"...umm, no, they never said that and they informed me that I would need to worry about this. Instead I get on a week after the payment should have gone out to see I have a late notice. I just knew this was going to happen. So when I called in and complained, they did say that they would not charge me a late fee but that they did the auto withdraw set up and that it would be active by the next payment. I wanted them to send me an email when this was set up or some kind of notification so that I knew for sure that i would not need to call in again. She could not provide me with this. She said that she saw it on her end and that I would just need to check back when it comes close to the next payment.
I find this to not only be terrible customer service, but they don't know what their doing either. I have not been getting notices about payments needing to go out or my online account not being set up yet. They also don't have any sympathy when I call in. It is COMPLETELY their fault yet I never heard a sorry or any type of apology. Nothing I can do now, but wait until the next statement is due to see if it will finally be withdrawn from my account on time. Never ever going through
Indianapolis Banks Provider Name Locked
again!
- Erick S.
D

Rating
Civil but unsatisfactory. I am a survivor but not a co-owner on the account. I have been trying to get my name onto the account. In order to move my name from beneficiary to owner they demand I have my driver's license and SS card be scanned into the computer. This is NOT required. All they need is a description not a copy.
- GAYLA D.
F

Rating
I am a long-time TCU customer. But more and more frequently I am finding it difficult to deal with the closest branch. I do most of my banking online, but unfortunately my husband's company will not provide direct deposit, so occasionally I go to the branch to deposit his check for him. When I entered the branch, there were three
Indianapolis Banks Provider Name Locked
working and four people in line ahead of me. As soon as I entered the line, one
Indianapolis Banks Provider Name Locked
closed her window. This is at approximately 2:30 p.m. on a Friday of a holiday week, and the first Friday of the month - a notoriously busy time. One would expect the bank to staff for that. One person ahead of me in line moved to a
Indianapolis Banks Provider Name Locked
window in 15 minutes - the other
Indianapolis Banks Provider Name Locked
still had the person at her window from when I arrived, and I could hear things like, "Well, did you know you can do online banking with us?" which told me there was more selling going on than customer service. My daughter is a
Indianapolis Banks Provider Name Locked
at A large bank -- I understand the need to cross-sell, and I also understand that in many banks,
Indianapolis Banks Provider Name Locked
receive rewards and awards for referring customers to other services. But at this point, there were still 3 people in line ahead of me, and 5 behind me. A woman came out of the back, threw her sweater over a stool in a closed
Indianapolis Banks Provider Name Locked
station, and a person ahead of me said, "Thank GOd they finally had the smarts to get another
Indianapolis Banks Provider Name Locked
on that line." But the woman went across the back of the line, came out into the lobby, and joined the line behind me. A woman who appeared to be a supervisor came into the back line with transactions from one of the desk employees, and glared at the
Indianapolis Banks Provider Name Locked
who was still yakking to the original customer, then went to another
Indianapolis Banks Provider Name Locked
to run the transaction and said loudly, "I'll get on a window in a few minutes when I've finished up with this." At no time were any of us in line greeted, acknowledged or told that someone would be with us as soon as they could. After 20 minutes of waiting (one more person did move to a window, but not the one with the
Indianapolis Banks Provider Name Locked
yakking), I finally left. I spent almost a half hour in line in that branch and did not get serviced. When I first arrived at the branch, I checked the drive-up, but it was stacked up in all
Indianapolis Banks Provider Name Locked
which was why I went inside. I can't tell you how disappointed I am with TCU. I have always been a big supporter of credit unions (versus the big banks), and have always been happy with their services. But this is the third time I have had time issues in this branch. I don't expect to zip in and out in two minutes, but I do expect a line to move, or else see management take some kind of action to move it. I won't move my accounts, but I won't recommend this branch any more. Sad.
- STEPHANIE S.

Banks in Indianapolis

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

91st & Meridian Banking Office

9075 N Meridian St
Indianapolis

Alerding CPA Group

4181 E 96th St
Indianapolis

American Glass Service

1602 Indiana Ave
New Castle

American Health Value

671 E Riverpark Ln

Approved Mortgage Corp

107 N State Rd. 135
Greenwood

Avitus Group

201 N. Illinois Street
Indianapolis

Bank of Internet USA

4350 La Jolla Village Dr

BMO Harris Bank

2260 W 86TH ST
Indianapolis

Caliber Home Loans

1260 N Post Road Ste B
Indianapolis

Centennial Financial Planning

732 Leesburg Pl
Westfield

Centra Credit Union

Po Box 789
Columbus

CHARTER ONE BANK

1263 N ST RD 135
Greenwood

Chase - Franklin

701 W Adams St
Franklin

Chase Bank

807 Southfield Dr
Plainfield

Chase Bank & ATM

7120 Emblem Dr
Indianapolis

Chase Bank - Castleton

5701 Castle Creek Pkwy N Dr
Indianapolis

Chase Bank - Indianapolis

8751 N Michigan Rd
Indianapolis

Chase Keystone and Carson

4071 S Keystone Ave
Indianapolis

Computer Loan Co

5270 E Bush Blvd

ConsumerDirect Mortgage

220 Congress Park Dr

Credit Dr

115 A East Main St

Doug Myers

501 Pennsylvania Pkwy
Indianapolis

Drew Dozier Agency - State Farm

130 E Epler Ave
Indianapolis

eComMerchantSolutions (eCMS)

10151 SE Sunnyside Rd

Ed Rowell

501 Pennsylvania Pkwy
Indianapolis

Educational Marketing, Inc.

1717 E 116th St Ste 101
Carmel

Elements Financial Federal Credit Union

225 South East Street
Indianapolis

ELFCU - Farm Bureau Branch

225 S East St
Indianapolis

Family Horizons Credit Union

6665 E 21st St
Indianapolis

Fifth Third Bank

801 W Smith Valley Rd
Greenwood

Fifth Third Bank

1036 Broad Ripple Ave
Indianapolis

Fifth Third Bank - Indianapolis

5959 E 71st St
Indianapolis

Finance Center Federal Credit Union

1301 E Stop 11 Rd
Indianapolis

Financial Center Federal Credit Union

7101 E 56th St
Indianapolis

Financial Health Federal Credit Union

1515 N Senate Ave
Indianapolis

Firefighters Credit Union

501 N New Jersey
Indianapolis

FORUM Credit Union

11313 USA Pkwy
Fishers

FORUM Credit Union- Noblesville

16855 Mercantile Blvd
Noblesville

FORUM Credit Union-Avon

9114 E Hwy 36
Avon

FORUM Credit Union-Carmel

2259 E 116th St
Carmel

FORUM Credit Union-East Washington

8201 E Washington
Indianapolis

FORUM Credit Union-Fishers

11580 USA Pkwy
Fishers

FORUM Credit Union-Hazel Dell

14800 Hazel Dell Crossing
Noblesville

FORUM Credit Union-Lawrence

5760 Sunnyside Rd
Indianapolis

FORUM Credit Union-Monument Circle

120 Monument Cir
Indianapolis

FORUM Credit Union-Park 100

7023 Corporate Dr
Indianapolis

Franklin American Mortgage Company

8555 North River Road
Indianapolis

Gateway Funding - Parker Mortgage Group

802 Mulberry St
Noblesville

Greenfield Banking Company

1920 N State St
Greenfield

Guardian National Bank

4400 W 109th St.

Hardy's Coin Shop

3936 25th St
Columbus

Hoosier Farm Bureau Credit Union

225 S East St
Indianapolis

Huntington Bank

6830 Lake Plaza Dr
Indianapolis

Huntington Bank

724 Broad Ripple Ave
Indianapolis

Huntington Bank

3633 Kentucky Ave
Indianapolis

IAC Superb Cleaning Service

PO Box 544
Fishers

IMCU

136 N Delaware St
Indianapolis

INDIANA MEMBERS CREDIT UNION

4790 E 96TH ST
Indianapolis

Indiana Members Credit Union

6702 E State Rd 334
Zionsville

Indiana Members Credit Union

95 S Mitthoeffer Rd
Indianapolis

Indiana Members Credit Union

8333 Naab Rd
Indianapolis

Indiana Memebrs Credit Union

7110 W 10th St
Indianapolis

IU Credit Union - Indianapolis

8936 Southpointe Dr
Indianapolis

Kemba Credit union

444 S Shortridge Rd
Indianapolis

LINK FEDERAL CREDIT UNION

5212 ROCKVILLE RD
Indianapolis

M&I Bank

111 E Main St
Westfield

Merchant Rewards Intl.

600 E Carmel Drive Ste 269
Carmel

Mikes Cleaning Service 247 LLC

7325 E Troy Ave
Indianapolis

Miller Agency

8383 Craig St
Indianapolis

Nationwide Student Aid

333 N Oakley Ave

No Worries Kleaning

P.O. Box 185
Anderson

OLD NATIONAL BANK

9901 FALL CREEK RD
Indianapolis

Old National Bank Inc

900 E 96th St
Indianapolis

Peoples Home Loans

198 US Highway 9 Ste 206

PNC

101 W Washington St
Indianapolis

PNC Bank

2274 East 116th Str
Carmel

PNC Bank

10002 E Washington St
Indianapolis

PNC Bank

1059 Virginia Ave
Indianapolis

PNC Bank - Market St Office

155 E Market St
Indianapolis

Price Management Solutions

7262 Chesterton Ln
Indianapolis

Regions

One Indiana Square
Indianapolis

Regions Bank

5151 E 82nd St
Indianapolis

Regions Bank - Indianapolis

555 N Delaware St
Indianapolis

Renaissance Associates - Merchant Services

14241 NORTH DALLAS PKWY SUITE 520

Skip Trace Jobs

301 Lake Shore Dr

Teacher's Credit Union

6710 N Shadeland Ave
Indianapolis

Union Savings Bank

5881 E 82nd St
Indianapolis

United Fidelity Bank

715 Hanover Place
Carmel

USAA Bank

PO Box 33490

World Business Lenders

120 W 45th Street

Zeeke & Associates

1121 Hollister Dr.

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