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They assured me that auto payments would be taken out from there on out. Well once again they lied to me. I kept a much closer eye on my online account this time and when it came time for my next payment to go out I called in again to see why it was not showing up. They said they did have record of my first payment going out but an online account was never set up and they were not able to do this over the phone. Well that was upsetting because I gave all my information the first time and the lady on the phone specifically told me it was set up. So I went online and was able to get this set up. I called again to make sure everything looked fine on their end. They said it did and payments would start going out. The next payment DID NOT GO OUT!!!
I call once again and they said "oh they should have told you it will take 30 days for it to show up in your account"...umm, no, they never said that and they informed me that I would need to worry about this. Instead I get on a week after the payment should have gone out to see I have a late notice. I just knew this was going to happen. So when I called in and complained, they did say that they would not charge me a late fee but that they did the auto withdraw set up and that it would be active by the next payment. I wanted them to send me an email when this was set up or some kind of notification so that I knew for sure that i would not need to call in again. She could not provide me with this. She said that she saw it on her end and that I would just need to check back when it comes close to the next payment.
I find this to not only be terrible customer service, but they don't know what their doing either. I have not been getting notices about payments needing to go out or my online account not being set up yet. They also don't have any sympathy when I call in. It is COMPLETELY their fault yet I never heard a sorry or any type of apology. Nothing I can do now, but wait until the next statement is due to see if it will finally be withdrawn from my account on time. Never ever going through
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New Castle, IN