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Indianapolis Auto Repair Articles
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Indianapolis Auto Repair Reviews
Dropped the vehicle off approx November 16th of 2012.
Repeatedly had to email and call for updates on repair status and told they were waiting on parts. In January insurance company called to inquire on status also and told they were waiting on parts. When the vehicle was finally ready in January we went to pick it up and were told there was a four hundred dollar balance for a rental car since they did not know how to contact us regarding completion. They told insurance company the vehicle had been ready for a week but they didn't know how to get in touch with us. (They had both my husbands cell phone, home phone and email and had numerous documented correspondence with him.)
My husband had saved all of his phone records and emails.
Pin Striping peeled off but we did not want to go back and have to wait weeks for a repair.
We were told they were busy before dropping off the vehicle and they were backed up about three weeks. It also was during the holidays and there were several significant snows. However, lack communicating to the customer, loosing records, time waiting on repair and peeling off of pin stripe two weeks after picking up vehicle warrants a C or D rating.
We have used
They could have recommended replacing the entire fender for around $1000.00, as others have done, but they
offered a not-perfect-but-quite-satisfactory solution which included pounding out the
paint, which looks good as new if you don't use a magnifying glass.
Since it is a 6 year-old car and we are not using a magnifying glass, we are quite happy for the results that were obtained.
It only cost $100.00 and was done in less than a day.
We appreciated their honesty and willingness to present all the options, allowing us to make an informed decision.
Very happy with them and will use them again!
All Auto Repair in Indianapolis, IN