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The customer service from the receptionist to the vet techs is outstanding and they are always willing and able to help or assist and you don't feel rushed like your a heard of cattle with some Vets or doctor's offices.
Thank you Hearthstone for treating your customers like family!
I feel this clinic does't have the best interest in the pet owner, i have not and will not ever go back to this clinic because of this careless mistake.
The office manager immediately reported the bite to the City of Houston Animal Control, and an officer came to our home to confiscate our cat (who had just had surgery less than 24 hours earlier and was still groggy and very sick). Fortunately, the Animal Control officer was completely sympathetic to our situation, and was extremely compassionate towards our cat who was still recovering. Much more compassionate than any staff member at Brittmore Animal Hospital. The officer said that they rarely receive a call about an animal bite from a veterinary clinic about one of their own clients. At the officer's suggestion, we put our cat under the careful observation of our regular mobile vet and friend, Dr.
So, OWNER BEWARE. This veterinary hospital is run like a corporation, and not as a caring veterinary hospital that puts the health of their animals first. Instead, it seems they put the health of their staff before the well being of your animal. Good for the staff, bad for the clients. After my cat bit the technician, my cat was treated as though he had leprosy and my husband and I as though we were criminals. We never received a follow up call from Dr.
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