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They were informative, answering our (many) many questions patiently and making it easy to understand. They did not even hint at our total lack of knowledge in the subject, but explained everything in normal language.
They were efficient, telling us what they were doing each step of the way and taking pics in the attic to show us when they came back down to illustrate.
They were even fun. These are people who clearly enjoy the others in their company as well as people in general, so they were a pleasure to have in our home. (This may seem unimportant until the opposite happens to you!) They were easy to understand and covered the details. One even made a trip back up to the attic to verify something about the work done by someone else and bring back pics to clarify. This had nothing to do with them; it was just an extra thing they did for us because it came up in our conversation.
We got the testing by them, had a remediation team come out and had them retest after. We are pleased with their work, their working style, their promptness and convenience, their willingness to do a little extra.
The price seemed high, but may not be for this kind of work at all. I do not remember exactly what it was, but in the several hundred dollars range. If ever we need such a thing again, we will definitely have them do it.
running the A/C while sanding my hardwoods and this filling the house
with dust. He used a Groupon for Clean Air
approximate $49 for the service, so I did not hire CAA myself.
CAA came to my house on October 24 and performed the duct cleaning.
(This was after missing completely a previous appointment on Oct 14,
for which I missed an entire day of work, and CAA never followed up.
the floor refinisher had to repeatedly call their 800 number to
reschedule. I also called multiple times, costing me probably another
hour of work time.) I was at work when they performed the service, so
my 80-year-old mother let the tech in.
After the cleaning, the tech calls me at the office and says he found
mold in the ducts "due to the excessive dust generated by the floor
refinisher." He said the mold was in a difficult-to-access part of the
system, in the attic. I asked for a photo. He texted me a photo of a
few spots of what could have been mold, mildew, or just rust, which
appeared to be on the frame of the evaporator coil. He said he could do
a mold treatment, and that it would be $250, instead of their "usual
price" of $500. I was uncomfortable with this but was late for an
important meeting and couldn't pursue it at that time, so I agreed to the service,
thinking that as far as mold is concerned, better safe than sorry.
My mother told me that the tech spent no more than 5 additional minutes
and did not use any special physical protection or equipment. I later texted the tech and asked
what agent and method he used, and he told me Quat 39 and a
fogger. Quat 39 is $17/
at most. So for <5 min and basically $0 cost, I paid $250. This
made me suspicious so I did some research. Companies are not supposed
to perform mold remediation without testing the sample first, and the
same company that tests is not supposed to deliver remediation service.
In addition, this has been reported nationwide as a bait-and-switch
I have made at least 3 calls to the company. Finding a real phone
number and address was quite a challenge, and I finally found the
information on the BBB website, and the address is different than the one here on
identified herself as the only manager. They were both polite and said
they would take my concerns to the owner. I was assured each time that
the owner would call me himself (on the last occasion "within 2 hours")
but this has never happened.
I believe that I was sold a bogus service, and I would like the fee refunded. I gave C's on quality and professionalism only because I have nothing against the tech. I don't actually know how good a job he did.
The inspector, all parties to mold in the AC duct but it ended up only being a mold tablet after a second party came in to check an hour after
A week later we had a roofing inspector come out and raised several concerns that should have been caught by
We are thinking about hiring another inspector for an additional $2500 because we
PLEASE do not waste your time and money.
I got a postcard in the mail with a introductory reduced rate! They are a locally owned company in my zip code, I always prefer to use local companies who are in my area because if there are any problems they will be more responsive. support. The owners partner,
is a family run company!
He started out in the attic, was very careful about my furnishings & flooring when he brought the equipment inside. He advised me that I should go out for about an hour so the mold treatment would have time to dry. So we went out, after he was through he worked on my cushions & car. By the time he was finished with these it was OK for me to go back in the house! We have, definitely, noticed the air quality is better in the house, we are having less allergy problems, since doing the air duct cleaning!
I would recommend
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