Houston Lawn Services

"I dislike giving bad reviews because it affects the company's prestige and my experience doesn't necessarily mean it applies to others. Also, I know times are hard so my review can negatively affect this business. However, I was really disappointed because I gave Pristine a second . The first time I contacted ...more (the owner), he set up an appointment to meet with me, but it did not happen because he dropped his PDA into a pool. I understand because accidents happen. Then, he did arrive for an estimate on our lawn, and we talked briefly. To be honest, I expected more explanations about the lawn since I thought he would do a more thorough investigation. Before he left, he said he will email me the package that he thinks is suitable for us. I never received the email and I recall that I have given him the correct e-mail address. It is sad for me to have to give out this review, and to be fair, any one who is interested should still try to contact

. My experience doesn't mean it applies to everyone,but I was extremely frustrated because I was sincere about getting work down on the lawn. I loved the fact that he does yard work and the maintenance. It is such a shame this incident happened to me."

"He is friendly and easy to talk to and he understood what I wanted. He made great suggestions too. He does most of the work himself unlike many services that I have used in the past that use inexperienced labor and the person in charge is no where to be found! Also one thing I appreciate is he and his crew always leave everything just the way they found ...more it and take of the trimmings with them...no mess! He now comes to maintains my yard and changes out the flowers each season. He goes way beyond the call of duty. I am very happy with

!"

"They were fine for the estimate. The estimate was a little high. I thought they were great and very professional. He took pictures and was very responsive to me. He seemed to know everything he was talking about in the yard. "

" was very responsive and willing to come out and quote our removal needs the same day. We booked another company before he was able to arrive and we did not use his services but I would definitely give him a call again in the future."

"They are very reliable. Even when it's been raining a lot, they show up within a day or two of their scheduled time. They do a very nice job. They gather up all of the clippings and bag them. They are very friendly. Their team speaks very good English, which is helpful. They seem to be very nice. I asked them to provide a winter service once, ...more and they did it right away."

"The lawn service was of poor quality, even compared to other low-cost lawn service companies (~$40). When we asked to cut the grass shorter (grass was always left too long) and too be more careful trimming the edges, etc., the quality never improved. We also asked for a pool consultation, as our pump was broken, with the intention ...more of starting up a weekly service once it was repaired. The company sent someone out for a consultation three times but never called us back with the results - communication was very poor. After getting in touch with them on our own initiative, they recommended a new part, which was rather pricey, and we decided to wait till the end of the winter season to address the problem (and get a second consultation).

then proceeded to start up service without asking us! They set their own date and time and started coming out every Monday. After no less than five phone calls I finally got them to stop coming (explaining the situation to a different person each time). It took another couple phone calls to get them to stop coming to service the lawn.Their lock box is still on my gate and my only hope of ever getting it off is to withhold payment for the remaining lawn services until they come and remove it and give our keys back. An absolute nightmare of a service company to deal with, which you would never know from looking at Google reviews."

"I called them about a problem that I had with my lawn and talked to their representative for ten minutes. She suggested me to try a couple of things that might help. They did not do grass and lawn work. They had a $1500 minimum and she thought that the problem that I had didn't meet the minimum. She referred me to some other service provider. But, I ...more thought that was absolutely lovely that she would take the time to offer some suggestions like watering and aerating which she didn't have to do. They were kind. They were more into doing sidewalks, patios and similar fancy stuffs rather than lawn maintenance. I would absolutely use their services in future if I had that kind of work."

"I phoned earlier in the week and he was prompt in calling me back. I scheduled an estimate for a Saturday morning at 11 am. called me at 10:35 saying that he was on his way. He arrived a few minutes early and I explained all I wanted to have done. He gave me an estimate that I thought was quite reasonable ...more and he was prepared to start work immediately. He worked solidly for 3+ hours. The back yard was pretty overgrown and he tackled that fairly quickly. He spent the majority of his time tidying up the front yard, removing weeds, trimming bushes, clearing leaves and replacing a shrub bush that had died by moving one from another part of the yard. He filled in the place that had the bush and covered it with the surrounding rock. The work was done to my satisfaction and I will definitely hire him again."