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Houston Internet Service Providers Reviews

A
"Their service is good but their prices are high. I haven’t used any other providers so I can’t tell exactly about the price. Ever so often they seem to find a way to increase the price. They always come in with a low price and they kind of add up in 6 months. I think the price is a little too much for the 3 services but that might be the going rate. The service is good. "
F
"My experience has been absolutely miserable. Even though multiple technicians have diagnosed the problem as outside my home, the company insists I be at home for a service call. I have lost innumberable hours of work without the company resolving the problem. About a week ago I asked for a credit on my bill for the lack of service and was told that a supervisor would call me. I have not heard back from them. "
F
"Our family has a long and unhappy history with
Houston Internet Service Providers Provider Name Locked
. Rather than bore you with all the stories, I will relate just the latest two. We had
Houston Internet Service Providers Provider Name Locked
at home "A" when that home was destroyed. We moved into temporary home "B", an apartment about half the size of "A." Needless to say, the apartment was full of boxes and we could hardly move.
Houston Internet Service Providers Provider Name Locked
sent out an installer to "B" and who, for the sake of clarity, will be called Installer "B." He was to hook up a TV and a computer. Within a few months, we bought home "C" and moved. Installer "C" hooked up a TV and a computer at the new home. Soon after our moving into "C",
Houston Internet Service Providers Provider Name Locked
called, from Atlanta, and told me I needed to turn in my old TV box. I told them the installer took it. Atlanta then routinely called me every week, speaking politely but nonetheless harassing me. I called the Houston office which showed NO extra equipment out in my name. Atlanta continued to call and I continued to assume they did not know what they were talking about. I just referred them to the Houston office. One night, I had one of the frequent TV service problems with
Houston Internet Service Providers Provider Name Locked
. I had a picture on my TV, but no sound. For two weeks, I repeatedly called
Houston Internet Service Providers Provider Name Locked
and was taken through a series of futile exercises by polite but incompetent
Houston Internet Service Providers Provider Name Locked
service people. After two weeks, I finally reached a guy who knew his stuff. "Unhook the box", said the competent service person. He remained on the line while I removed the VCR from the top of the TV box (where it had been placed by Installer "C"), pulled out the TV box and began swearing. I assured the competent person that I was not swearing at him. After disconnecting the TV box completely (cable and power) and waiting a minute, I hooked it back up. The sound was on and I thanked the competent person. (From past experience, I knew not to fight with
Houston Internet Service Providers Provider Name Locked
over a credit for the two weeks.) The reason I had been swearing was because removing the VCR and TV box revealed that in the back of the deep, dark compartment of my entertainment center was TV box "B", where Installer "C" had left it. I called
Houston Internet Service Providers Provider Name Locked
the next day and explained what happened. Trying to be cheerful, I said "bet you've never heard of that before." The service woman dryly said, "Actually, I have. There have been a few times I know of when servicemen have done that." After a few months of peace, I receive a call from a polite
Houston Internet Service Providers Provider Name Locked
service person. They wanted the modem I had at home "B". "Your serviceman took it," I said. "Do you have a receipt?" they said. "That was A YEAR AGO. I have no idea where the receipt is, and you shouldn't be bugging me about something you haven't followed up on in a year." So they turned me over to a collection agency which has polite bill collectors who call every Sunday evening. I tell them the whole story about the TV box and that
Houston Internet Service Providers Provider Name Locked
waited over a year to contact me about the modem. "
Houston Internet Service Providers Provider Name Locked
is incompetent!" I say. The bill collectors say something like "I hear that a lot." Yesterday, I found my electronics box (yes, we still have some unpacked boxes). There, in the box, was modem "B", not only still in its original bag, but still in its shrink-wrap (see photo of modem 001F3A8AD8B2). There was also a receipt, dated 7/28/09, showing modem "B" (see photo) as "ISS" (issued) and my modem "A" as "RET" (returned). (How the modem got into the box is not a mystery. The serviceman stuck my receipt in the zip bag containing modem "B" and its accessories, then left it. My wife probably assumed it was something I left out and she dropped it into my electronics box. This system keeps her from getting mad at me and I know where to look for wires, plugs, etc., but NOT cable equipment.) What the intact shrink wrap means is that modem "B" was never installed. (When you pay for installation, "issued" means installed, right?)
Houston Internet Service Providers Provider Name Locked
also knew this, just as they knew Installer "B" had hooked up modem "A" at home "B". You see, all
Houston Internet Service Providers Provider Name Locked
equipment sends a signal back to their offices that tells them exactly which piece of equipment you have, right down to the serial number. If modem "B" had been hooked up, they would have been receiving this signal for about six months and no signal from modem "A". As far as
Houston Internet Service Providers Provider Name Locked
knew, their installers had lost or stolen the equipment. However, it was easier to blame me and try to shake me down for the cost. If you are wondering why I still use
Houston Internet Service Providers Provider Name Locked
, it is only because of the City of Houston. They gave
Houston Internet Service Providers Provider Name Locked
a monopoly. You can get satellite, you can get service over your phone line, but only
Houston Internet Service Providers Provider Name Locked
is allowed to sell true, high-speed cable. Early next week I will be able to return the modem to
Houston Internet Service Providers Provider Name Locked
. The receipt will not only be scanned into my computer, it will be preserved forever.
"
F
"We have internet connectivity problem with ATT service since signing up in
Houston Internet Service Providers Provider Name Locked
2009 till now (December). The internet gets interrupted several times a day. First it was blamed on our older modem. Now with the best new modem available we still have the same problem. We spent hours on the phone with ATT trying to solve this problem. We spent also hours at home waiting for the technicians to come. All together we had probably 6-8 visits from the service people to our house in 7 months. The problem is still unsolved. We are going to shut it down and switch to something else. "
B
"With all the fees and everything its about $30 or so a month. It is a DAL INTERNET connection. I have a wireless network so you don't have to plug a cord into the computer so you can walk around the house and have it anywhere you want. It just sits on the shelf and it just transmits. I can run 3 or 4 computers off of it. It's very convenient. I haven't dealt with them because there haven't been any problems. The price works, they don't want to give anything away. Dealing with them is like dealing with the IRS, its somewhat of a nightmare to deal with them. You could cancel the account, but then you wouldn't have internet. It's such a hassle to change at this point, but I don't know if I was starting out. They supply the internet, the browser, the mail service and it would be a pain in the neck to deal with all that."
D
"We arranged for Internet/cable set up online, we specified that we'd use our own modem. When it came time for
Houston Internet Service Providers Provider Name Locked
to set up the Internet & cable at our home, several things fell through: 1) he stated that we couldn't use our own modem b/c "it was not registered" and 2) he failed to give us a remote control for the cable. The
Houston Internet Service Providers Provider Name Locked
website did not give a choice to
Houston Internet Service Providers Provider Name Locked
our own modem, and
Houston Internet Service Providers Provider Name Locked
stated that this happens every time. As of today, 1 month later, after we filed a complaint, things have not resolved. As for the remote,
Houston Internet Service Providers Provider Name Locked
did not return any of our calls and did not drop by a remote. We had to go to their headquarters to pick up a remote ourselves. We definitely did not expect to pay for "non-service". I suppose since
Houston Internet Service Providers Provider Name Locked
has a monopoly on the cable service in the area, they do not need to focus on service.
"
F
"This was a terrible experience. You are actually calling a toll free number that rings overseas somewhere. They have you speaking to a foreigner that you can hardly understand and who hardly understands you. He had no patience whatsoever. He could not help me. I had to take my computer to a local repair place to solve it. I still use them for internet, but I will not use the tech support again."
A
"I purchased a home that had been completely remodeled. As part of the remodel, they disconnected all the coaxial cable in the house and didn't re-connect it. I didn't know this on the day of the initial install, but the tech at the house explained it to us. He set up a follow-on appointment for contractors to re-wire and drop new outlets. Aside from leaving my attic a little messy, they did a great job, which was also substantially quicker than I expected. The tech then came back the same day and stayed late to finish up the phone wiring (which was also disconnected as part of the remodel). Their install service was very prompt and high quality, in addition to all covered by the standard fee, which was nominal for the amount of work performed."
B
"The installation was bad. A young subcontractor came out and left black cable showing all over the white carpet! I had a hard time cancelling this company and had to retain counsel!"
A
"
Houston Internet Service Providers Provider Name Locked
was responsive, thorough, and caring. He went over and above to ensure that all aspects of the equipment were working properly. I truly appreciated his efforts to deliver cost-effective service and to correct glitches I wasn't aware existed.
"

All Internet Service Providers in Houston, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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1 - webpopular.net

2150 W Northwest Hwy
Grapevine, TX

10MinuteWill.com

1302 Waugh Dr.
Houston, TX

180 Fusion

538 West 21st Suite #57997
Houston, TX

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

@ Home PC Support

17406 N Yorkglen Drive
Houston, TX

A T & T WIRELESS

3320 HIGHWAY 6 S
Houston, TX

A to Z Net Ventures, LLC

14655 Northwest Fwy
Houston, TX

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

AAE Advanced Technology Services

8005A Dunlap St
Houston, TX

Actual SEO Media

10168 Oakberry Street
Houston, TX

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh, NC

Alexander Technical Resources

Corporate Location
Atlanta, GA

Almighty Web Designs

301 Yamato Road
Boca Raton, FL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Antoine Communications & Data

PO Box 925593
Houston, TX

AOL

Richmond, TX

AppsByEvanGrant

2102 WITHAM PARK LN
Fresno, TX

AT&T

Spring, TX