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Home Warranty Companies to Avoid

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Top Rated Home Warranty Companies

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A
"Overall
is just piece of mind... Yes, there is an annual fee and a service fee, but when you have an older home it is great. More than anything" when you think of how much A/C repairs, plumbing (including water heater), electric, and gas repairs would cost in an emergency... then yes it is piece of mind. I only needed to change out a breaker this time, but I more than anything I am glad it was part of my service plan... I didn't have to worry about who to get.. I simply called, made an appointment, and paid the standard service call, and everthing else was taken care of. It was great and great to have.

-Juan Jose J.

D
"Although there have been some very nice experiences over the years, last few years it has been one bad experience after another. Started with a plumber who insisted" that I needed to replace all my toilets because they were just too old and that is why they were clugged up. My co-pay was going to be more than twice of what that same type of toilet would cost me at Lowes. So he was going to cheat me and the home warranty company. Yet Allied refused to listen and work with me. Finally, I just poured Daino down my toilets, lots of it... A year later they are still working fine with no replacements. Then there was a situation with a fridge: I was offered $400 to replacea 2 year old strainless steel 3-door refregirator that Allied did not want to repair. After many arguments they agreed to pay $900, which is still a joke, as you can not find a replacement for that kind of money! Their answer? They pay cost of a basic fridge regardless of what you actually have. So if you have a very expensive appliance that breaks, you are out of luck with Allied - they will give you pennies... There were more... But I think these two stories are enough to warn people of what they can expect. Good luck!

-Anna F.

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Local Articles in Houston

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

A home warranty came in handy for this member when a water line burst. (Photo courtesy of Angie’s List member John D. of West Vancouver, British Columbia)
Warranty Companies - Home

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Houston

C

Rating
Since two out of four of our dimmer light switches don't work with the
Houston Home Warranty Companies Provider Name Locked
bulbs, Landmark considers replacing those two switches an upgrade only. Now mind you, the other two of the exact same switches do work with
Houston Home Warranty Companies Provider Name Locked
bulbs.
- Rebekah M.
A

Rating
I love
Houston Home Warranty Companies Provider Name Locked
! Before I signed up with
Houston Home Warranty Companies Provider Name Locked
, I shopped several home
Houston Home Warranty Companies Provider Name Locked
. I ended up choosing
Houston Home Warranty Companies Provider Name Locked
because they have very few limits in their contract, and also due to the things they offer that I didn't find anywhere else. They have treatments for my lawn, they offer pest control, and they even have carpet and window cleaning services! Every time I call them, the service is outstanding, prompt, and also very fair and honest. So far I have had two repairs done by contractors through
Houston Home Warranty Companies Provider Name Locked
, and both have been wonderful. The contractors they sent were professional, on time, and thorough. The best part is that I only have to pay a service fee of $69.00 when they come out, no
Houston Home Warranty Companies Provider Name Locked
what they are repairing or replacing, and I don't have to go through the hassle of finding someone or making the repair myself. I recommend them to all of my friends and family, and neighbors.


- Brea R.
A

Rating
I was contacted quickly by the Garage Door Company and they quickly scheduled coming out to assess the issue and repaired it by replacing a sensor and it works great now.



The timely responsiveness to my needs, great customer service, and quality work provided are what was needed in a Home Warranty Company. I will use them again!


- Amber S.
F

Rating
I decided to utilize my home warranty for a water temperature issue. The initial determination was that a swivel most likely needed to be adjusted. I called AHS and got an appointment fairly quickly which initially gave me some confidence. The person showed up and was very nice. He was here approximately 20 minutes. He ran the water and he may have looked in the access panel in the closet (I had to leave him so I'm not sure). He then came out to tell me that the pipes were crossed which was why the water temperature was off.- ok fine. Really shoddy work by the contractor who did it but needs to be fixed. But he then went on to tell me that the drainage issue (that was NOT there when the house was inspected by one of the best inspectors in the metro area) could not be snaked and would require tunneling under the house to the tune of $5000!. He then proceeded to tell me that he would have to contact AHS to see if they would cover it. SURPRISE SURPRISE: SORRY, NOT COVERED. PRE-EXISTING CONDITION! 1) apparently an inspection that shows that there is a temperature issue considers ANY AND ALL REASONS FOR THE ISSUE TO BE PRE-EXISTING. So where a reasonable person would not expect someone who is inspecting a house that has NOT YET BEEN PURCHASED to have contractors come in and potentially damage the home with extensively invasive work. 2) the inspection DID NOT find a drainage issue, that was found after being in the home and that was apparently still considered a pre-existing condition when there is verbiage in the inspection report identifying that there was NO DRAINAGE PROBLEM during the inspection. 3) how does one determine that the issue with drainage is some pump or other plumbing paraphernalia (that may or may not actually exist) that is going to cost $5000 without visual inspection an in 20 minutes? 4) When seeking a second opinion was told it would be another $75 service fee (for an AHS contractor to come out again and once again have the claim denied because it is an AHS contractor paid by AHS) and ONLY when I called to cancel the policy were they MIRACULOUSLY able to waive the fee for the second opinion. I believe that AHS simply supplies fantom warranties that will never pay out on newly purchased homes for anything really significant. Perhaps you would be ok if the issue is a condenser or furnace, but any other system and you are out of luck. The very inspection you do to make your purchase decision will be the very information they use to support a denial of coverage. And then they don't want to cancel. They only confirm cancellation by mail and they take a "service fee" for cancellation. STAY AWAY FROM AHS FOR ANY HOME WARRANTIES. Find yourself a good, trustworthy plumber and electrician and use them for any issues. They do still exist. They will tell you the truth, they will fix the issue for a reasonable prices. You can trust them in your home. And they won't think you are some stupid female who won't know any better.
- L K R.
C

Rating
I had good and bad experiences with Landmark. They did cover a few things that needed repairing, but it depended on the contractor they assigned to perform the work. Some contractors were excellent and others gave me reason to question the judgment of Landmark to choose contractors that represent the company. We had one extremely frustrating experience when Landmark "couldn't get anyone to the house within 48 hours" since it wasn't considered an emergency. Although I agree that the loss of hot water is not an emergency, we had a young child who didn't have any warm baths for 4 nights (the amount of time it took to finally remedy the problem). For a company that boasts excellent service, I feel they fell far short of going the extra mile to take care of their customer.
In the end, the annual cost paid for itself since we needed a new dishwasher and Landmark covered it. I will purchase another home warranty this year (no matter how frustrating to deal with them), but I will not renew with Landmark.
- John Z.
F

Rating
We have an above ground hot tub that was not working. This is a service that costs extra on the home warranty. I contacted
Houston Home Warranty Companies Provider Name Locked
and they referred us to Brookside Pool Service. Upon arrival 8 days later, Brookside informed us they did not work on above ground spas, however, they did charge me the $60 fee. The next company Landmark referred was out of Corpus
Houston Home Warranty Companies Provider Name Locked
, which does not come to Houston. Landmark then referred two more companies, all who do not work on above ground spas. I dealt with
Houston Home Warranty Companies Provider Name Locked
on this hot tub issue from 2/9/2014 to 2/26/2014 and they were not able to provide me with a company that worked on above ground spas. It took me less than 5 minutes on-line to find a company that serviced our above ground spa, they came out within 3 business days and the cost was $90. I asked
Houston Home Warranty Companies Provider Name Locked
to refund me the cost of coverage for the hot tub ($160), but they were not agreeable.
- Elizabeth G.
F

Rating
Do not purchase a home warranty with
Houston Home Warranty Companies Provider Name Locked
. The program costs $525 annually and when you use it, they charge you a $60 service fee per visit. The total cost does not seem too bad until you try to use it. Let me give you a detailed account of my experience.
I own a 2-story home. On 7/13/2014, one of my A/C units (outside) started making a loud rattling noise and my house was not cooling properly. I called Landmark to schedule a repair. On 7/13/2014, they scheduled a service request with a company called,
Houston Home Warranty Companies Provider Name Locked
’s A/C & Heating (713-449-5261 or 832-458-0642). The company arranged to see the unit that evening, but they did not show up.
The next morning, I called Landmark and they arranged for a different company to service my A/C. After I had made an appointment with the 2nd company,
Houston Home Warranty Companies Provider Name Locked
’s A/C called. They apologized profusely for missing their appointment and promised to come that day. I cancelled the appointment with the 2nd company and someone from
Houston Home Warranty Companies Provider Name Locked
’s A/C came out to my residence.
The repairman informed me that the fan motor was going bad, but that Landmark would not approve the repair until the fan motor was completely dead. He charged me $60 service fee and left.
On 7/18/2014 (not even one week later), I woke up to a hot, June morning. I contacted Landmark and told them that the fan motor was dead, because the A/C unit stopped working. They arranged for
Houston Home Warranty Companies Provider Name Locked
’s A/C to service the unit.
Houston Home Warranty Companies Provider Name Locked
’s A/C contacted me and made an appointment to show up the next day. Again,
Houston Home Warranty Companies Provider Name Locked
’s A/C did not show up and did not call me to let me know what was going on.
The next morning, I contacted
Houston Home Warranty Companies Provider Name Locked
’s A/C, but they refused to return my phone calls. Finally, I called Landmark and I was informed that
Houston Home Warranty Companies Provider Name Locked
’s A/C contacted them and told them that they were “too busy” to fix my unit. Landmark provided me with information for a 2nd A/C repair company called Ultimate Comfort A/C & Heating.
The repairman from Ultimate Comfort came to look at the unit. He confirmed that the fan motor was out and charged me another $60 service fee before he left. At this point, I had spent $120 for service calls (for the same A/C diagnoses from two different companies) – and I would soon have to spend another $60 for the actual repair.
The repairman told me that the A/C fan motor from
Houston Home Warranty Companies Provider Name Locked
had to be special ordered and that he would probably get the part on Friday. On Friday, I called Ultimate Comfort and they informed me that they have not ordered the part, because Landmark has not approved of the repair. So I called Landmark and they told me that they have already ordered the part and are waiting for it.
Basically, someone is lying. Now, I have to call again tomorrow to investigate this matter further. Overall, Landmark plays games. To make it worst, I found out that the repairman from
Houston Home Warranty Companies Provider Name Locked
’s A/C was not licensed! This means that he might have worsened the fan motor problem when he checked it. I told Landmark about this and they didn’t seem to care nor did they offer to refund my $60 service fee.
Overall, I have spent 1 week without A/C on my main floor, and I might have to spend a few more days without it. I live in Houston, TX and it is hot in
Houston Home Warranty Companies Provider Name Locked
.
If I had known how bad Landmark would be, I would not have chosen this company. Why wouldn’t a company make $275 in repairs is beyond me – especially since the premium and the 3 service visits to repair to the unit will now cost me $705 (annual fee plus 3 service calls).
Word of advice. DO NOT USE
Houston Home Warranty Companies Provider Name Locked
.
** The dates are approximate, but the events are COMPLETELY TRUE.
- David N.
F

Rating
HORRIBLE. The company AHS sent out to fix the A/C tried to price gouge me on the price of replacing the condensor and coil ($10,200 for 16 SEER Trane A/C unit with condensor coil replacement). I called a company I trust to replace unit and coil since it had already been out 4 days in 95+ temperatures and they showed up the next morning with a large crew and did an excellent job (not an AHS contractor). AHS called me later in the week and informed me they will only be paying a cash value option of $375.00 and condensor unit will not be covered! I submitted copies of invoices left by AHS contractor which stated both had to be replaced. I have also filed a complaint with the Better Business Bureau against
Houston Home Warranty Companies Provider Name Locked
and I will not be renewing my contract with them nor would I refer them to anyone. They also have not covered major systems related to my pool and other miscellaneous items over the years and the
Houston Home Warranty Companies Provider Name Locked
exclusions are not worth the price of the contract.
- Tamara E.

All Home Warranty Companies in Houston

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

AK Utilities

310 Morton St
Richmond

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

B & C Plumbing

22780 Cypresswood Dr
Spring

Battle Plumbing Company

741 w 1462 s
Rosharon

Blade McGunn Realty

12407 N Mopac Expy
Austin

BUBBA'S HARDWARE

22780 CYPRESSWOOD DR
Spring

Buyers Protection Group (BPG)

4300 Alexander Drive

C & L Plumbing & Mechanical

P.O.Box 1417
Dayton

CareOne Protection

2105 CityWest Blvd, Ste 100
Houston

EES Energy Consulting

5821 W. Sam Houston Parkway N #400
Houston

Rugs as Art Floors & Remodeling

19730 Katy Freeway
Houston

SEARS

25704 NORTHWEST FRWY
Cypress

Texas Master Plumber

6301 Broadway St.
Pearland

The Home Inspector

PO Box 6531
Kingwood

Total Protect

Fort Worth

Veteran Electric Inc

4735 Glendower Dr
Spring

Welcome Home Warranty

2410 Lancer Park
Conroe

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