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Home Warranty Companies to Avoid

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F
"About 2 weeks ago we called them back to inspect one of the furnace's that had frozen. The problem was leaks on both evaporator coils (one already repaired" by a contractor sent by
). We called AHS since one of the evaporator coils was under warranty to confirm the finding and repair it. They sent a contractor that confirmed the leak on the coil changed 2 years ago. AHS acknowledged the need for the coil repair but would only pay $290 for the coil but not for " $700 dollars for allegedly needed pipe work and 9 lbs of refrigerant that they said the unit would need. I called several companies i to bid on replacing both furnace and evaporator coils. since these were 10 years old. We got both units replaced with new units obviously at a much higher cost. I will be getting from AHS $290.05 cash out option. That's it

-Rodrigo M.

N
"We decided to use a home warranty company when we moved in 2012. The first warranty company wasn't so great, so we decided to try Landmark. Have had to use" them a few times and have always received expected results. Actually, probably better than expected.

-Annette S.

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Local Articles in Houston

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Houston

F

Rating
I had a gas leak in my Gas Heating Unit and problems with my hot water heater. They have it worded in their Terms and Conditions that they can get out of almost anything any you don't have a
Houston Home Warranty Companies Provider Name Locked
! I ended up having my HVAC contractor replace my heating unit and Select said to be sure and they would "review my invoice for a possible courtesy reimbursement". They refused my claim, again.
- Elaine S.
A

Rating
Overall
Houston Home Warranty Companies Provider Name Locked
is just piece of mind... Yes, there is an annual fee and a service fee, but when you have an older home it is great. More than anything when you think of how much A/C repairs, plumbing (including water heater), electric, and gas repairs would cost in an emergency... then yes it is piece of mind. I only needed to change out a breaker this time, but I more than anything I am glad it was part of my service plan... I didn't have to worry about who to get.. I simply called, made an appointment, and paid the standard service call, and everthing else was taken care of. It was great and great to have.
- Juan Jose J.
D

Rating
Although there have been some very nice experiences over the years, last few years it has been one bad experience after another.
Started with a plumber who insisted that I needed to replace all my toilets because they were just too old and that is why they were clugged up. My co-pay was going to be more than twice of what that same type of toilet would cost me at Lowes. So he was going to cheat me and the home warranty company. Yet Allied refused to listen and work with me. Finally, I just poured Daino down my toilets, lots of it... A year later they are still working fine with no replacements.
Then there was a situation with a fridge: I was offered $400 to replacea 2 year old strainless steel 3-door refregirator that Allied did not want to repair. After many arguments they agreed to pay $900, which is still a joke, as you can not find a replacement for that kind of money! Their answer? They pay cost of a basic fridge regardless of what you actually have. So if you have a very expensive appliance that breaks, you are out of luck with Allied - they will give you pennies...
There were more... But I think these two stories are enough to warn people of what they can expect. Good luck!
- Anna F.
C

Rating
Since two out of four of our dimmer light switches don't work with the
Houston Home Warranty Companies Provider Name Locked
bulbs, Landmark considers replacing those two switches an upgrade only. Now mind you, the other two of the exact same switches do work with
Houston Home Warranty Companies Provider Name Locked
bulbs.
- Rebekah M.
A

Rating
I love
Houston Home Warranty Companies Provider Name Locked
! Before I signed up with
Houston Home Warranty Companies Provider Name Locked
, I shopped several home
Houston Home Warranty Companies Provider Name Locked
. I ended up choosing
Houston Home Warranty Companies Provider Name Locked
because they have very few limits in their contract, and also due to the things they offer that I didn't find anywhere else. They have treatments for my lawn, they offer pest control, and they even have carpet and window cleaning services! Every time I call them, the service is outstanding, prompt, and also very fair and honest. So far I have had two repairs done by contractors through
Houston Home Warranty Companies Provider Name Locked
, and both have been wonderful. The contractors they sent were professional, on time, and thorough. The best part is that I only have to pay a service fee of $69.00 when they come out, no
Houston Home Warranty Companies Provider Name Locked
what they are repairing or replacing, and I don't have to go through the hassle of finding someone or making the repair myself. I recommend them to all of my friends and family, and neighbors.


- Brea R.
A

Rating
I was contacted quickly by the Garage Door Company and they quickly scheduled coming out to assess the issue and repaired it by replacing a sensor and it works great now.



The timely responsiveness to my needs, great customer service, and quality work provided are what was needed in a Home Warranty Company. I will use them again!


- Amber S.
F

Rating
I decided to utilize my home warranty for a water temperature issue. The initial determination was that a swivel most likely needed to be adjusted. I called AHS and got an appointment fairly quickly which initially gave me some confidence. The person showed up and was very nice. He was here approximately 20 minutes. He ran the water and he may have looked in the access panel in the closet (I had to leave him so I'm not sure). He then came out to tell me that the pipes were crossed which was why the water temperature was off.- ok fine. Really shoddy work by the contractor who did it but needs to be fixed. But he then went on to tell me that the drainage issue (that was NOT there when the house was inspected by one of the best inspectors in the metro area) could not be snaked and would require tunneling under the house to the tune of $5000!. He then proceeded to tell me that he would have to contact AHS to see if they would cover it. SURPRISE SURPRISE: SORRY, NOT COVERED. PRE-EXISTING CONDITION! 1) apparently an inspection that shows that there is a temperature issue considers ANY AND ALL REASONS FOR THE ISSUE TO BE PRE-EXISTING. So where a reasonable person would not expect someone who is inspecting a house that has NOT YET BEEN PURCHASED to have contractors come in and potentially damage the home with extensively invasive work. 2) the inspection DID NOT find a drainage issue, that was found after being in the home and that was apparently still considered a pre-existing condition when there is verbiage in the inspection report identifying that there was NO DRAINAGE PROBLEM during the inspection. 3) how does one determine that the issue with drainage is some pump or other plumbing paraphernalia (that may or may not actually exist) that is going to cost $5000 without visual inspection an in 20 minutes? 4) When seeking a second opinion was told it would be another $75 service fee (for an AHS contractor to come out again and once again have the claim denied because it is an AHS contractor paid by AHS) and ONLY when I called to cancel the policy were they MIRACULOUSLY able to waive the fee for the second opinion. I believe that AHS simply supplies fantom warranties that will never pay out on newly purchased homes for anything really significant. Perhaps you would be ok if the issue is a condenser or furnace, but any other system and you are out of luck. The very inspection you do to make your purchase decision will be the very information they use to support a denial of coverage. And then they don't want to cancel. They only confirm cancellation by mail and they take a "service fee" for cancellation. STAY AWAY FROM AHS FOR ANY HOME WARRANTIES. Find yourself a good, trustworthy plumber and electrician and use them for any issues. They do still exist. They will tell you the truth, they will fix the issue for a reasonable prices. You can trust them in your home. And they won't think you are some stupid female who won't know any better.
- L K R.
C

Rating
I had good and bad experiences with Landmark. They did cover a few things that needed repairing, but it depended on the contractor they assigned to perform the work. Some contractors were excellent and others gave me reason to question the judgment of Landmark to choose contractors that represent the company. We had one extremely frustrating experience when Landmark "couldn't get anyone to the house within 48 hours" since it wasn't considered an emergency. Although I agree that the loss of hot water is not an emergency, we had a young child who didn't have any warm baths for 4 nights (the amount of time it took to finally remedy the problem). For a company that boasts excellent service, I feel they fell far short of going the extra mile to take care of their customer.
In the end, the annual cost paid for itself since we needed a new dishwasher and Landmark covered it. I will purchase another home warranty this year (no matter how frustrating to deal with them), but I will not renew with Landmark.
- John Z.

Home Warranty Companies in Houston

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St

AK Utilities

310 Morton St
Richmond

ALLSTAR AC & HEATING

6414 Country Club Dr
Houston

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

B & C Plumbing

22780 Cypresswood Dr
Spring

Battle Plumbing Company

741 w 1462 s
Rosharon

Blade McGunn Realty

12407 N Mopac Expy
Austin

BUBBA'S HARDWARE

22780 CYPRESSWOOD DR
Spring

Buyers Protection Group (BPG)

4300 Alexander Drive

C & L Plumbing & Mechanical

P.O.Box 1417
Dayton

CareOne Protection

2105 CityWest Blvd, Ste 100
Houston

Choice Home Warranty

1090 King Georges Post Rd

EES Energy Consulting

5821 W. Sam Houston Parkway N #400
Houston

King & Son Electrical Services

4631 Ella Blvd
Houston

Klanke Mechainial HVAC-ER

21715 Park Bend
Katy

Liberty Mutual Insurance - Ryan Welborn

1710 W Lake Houston Pwky
Humble

MS diaz cleaning services

3434 w little York apt 1713
Houston

Rugs as Art Floors & Remodeling

19730 Katy Freeway
Houston

SEARS

25704 NORTHWEST FRWY
Cypress

Texas Master Plumber

6301 Broadway St
Pearland

The Home Inspector

PO Box 6531
Kingwood

Veteran Electric Inc

765 Sawdust Rd
Spring

Welcome Home Warranty

2410 Lancer Park
Conroe

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