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Houston Home Warranty Articles

Worst Houston Contractors of 2012

Angie's List names the Worst Houston Contractors of 2012.

Cost versus benefit: what a home warranty really offers

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

3 things to know before buying a warranty on a newer home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's List In The Press

Houston Home Warranty Companies Reviews

A
"I got the locks changed several months ago and everything went smoothly, though it was slightly more expensive than I had anticipated. Then this week, our oven had mot been preheating so
Houston Home Warranty Companies Provider Name Locked
sent over a contractor who quickly diagnosed and
fixed the problem. While we were waiting for the test preheat, the appliance repairman also gave me some advice on a problem I had been having with my washing machine, that I think will help. I guess a Home Warranty provider is judged by the quality of its contractors, and I have been very pleased with both experiences. That is much better than some of the things I have read about other Home Warranty providers, so I consider myself lucky.
"
F
"
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- Worst warranty experience EVER!
We had recently moved into a 20-year old home and received an
Houston Home Warranty Companies Provider Name Locked
(AHS) warranty coverage package as part of the purchase. All of the kitchen appliances had been replaced within the past 12 months with Viking and Subzero appliances. We noticed that the soap dispenser in the dishwasher was not opening during the full wash cycle. We placed a service repair order with AHS on September 25, 2013. If you don't want the details (spelled out below) here is the end result: as of December 9, 2013 we gave up on AHS and purchased a replacement
Houston Home Warranty Companies Provider Name Locked
dishwasher which has now been installed.
Here are the main "lowlights" of our AHS experience. AHS's contractor came out to diagnose the problem. He determined that a new soap dispenser was needed. The part was ordered and installed in about 2 weeks. Soap dispenser still did NOT open. AHS's contractor came out for a 3rd time and determined that the control board needed to be replaced. Another 3 weeks waiting for the part. It arrived and was installed. Soap dispenser still did NOT open. Contractor notifies AHS who decides that a 2nd soap dispenser must be ordered. Another 2 -3 weeks! Part is installed and still does NOT work. AHS decides to send a 2nd contractor. The technician arrives and determines that additional parts were needed. The technician says he will call the next day with an update. He NEVER calls. I call back 3 days later, and there is NO UPDATE available. They cannot find the parts. I call AHS and cancel the service order, and purchase at our own expense a new dishwasher (Not a Viking of course given this experience)

During this same time period our kitchen faucet begins to leak profusely. It was one of those with a high arch like a restaurant might have with a hose which had failed suddenly - although we have no idea why.

We placed a service order with AHS. Here we go again...
A technician came to the house and takes a few digital photos. He says this is a high end piece of plumbing that he is not familiar with. 5 days later he returns to take more photos. He returns a 3rd time to take out the faucet stem to ensure that he will order the right parts.The parts arrive and the technician comes to the house to install the new parts. WRONG PARTS! And these parts were ordered by the contractor AFTER taking out the faucet stem.
To add insult to injury, the technician calls a couple of days later to to tell me that he is on the way to our house. I was so excited. I asked him if he had the replacement parts for our faucet. He said "no"; he was coming to repair the leak in our ceiling. Note: WE HAD NO LEAK IN OUR CEILING. They were assigned by AHS to the wrong house.
During this time, we have NO kitchen sink water and no working dishwasher and Thanksgiving is approaching. I plead with AHS to just replace the faucet with another style. NOTHING. Just promises that everything will be addressed.
The week of Thanksgiving, we caledl our regular plumbing company who comes to our house the next day, assesses the situation, finds a faucet that meets our needs and installs it the same day. NO HELP FROM AHS!
During this time, we spent HOURS on the telephone being "stiff-armed" by telephone service staff. They were all well trained to continually apologize and tell the caller how he or she understood how we felt. Unfortunately, neither of my 2 AHS service calls were resolved by AHS or its contractors. The dishwasher repair was into its 3rd month and 6 technician visits. NEVER FIXED!
The kitchen faucet took 4 technician visits and over 5 weeks. NEVER FIXED!
We realize that AHS has to try to repair before they replace, but this is ridiculous. It feels like they go through the motions and drag things out knowing that customers will eventually give up and fix things themselves and never call again with a repair request. Somehow they get realtors or Title companies to encourage sellers to throw in home warranties to encourage the deals to close. But based on what we have seen, AHS should not be selected if you have another choice.
We will NOT renew our AHS warranty coverage when it expires. It was a total waste of the seller's money. And AHS compounded that by wasting our time by making us stay home and wait for contractors time after time - but did not ever fix the problems. The aggravation they caused was unnecessary and we would consider this whole thing an example of "among the worst ever" service experiences.
"
C
"Took too long to get the provider to begin the job, and, even if weather could have honestly been claimed to be the reason for the delay, there was no contact from the provider unless I called him or I communicated with the governing organization,
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. Did not begin the work until I was at home, after 4:00 PM, and finished about 8:00 PM (after dark).
The provider asked me if there was some place he could dump the broken concrete on my property after the job was over!! When I told him there was not, it took another hour for him to clean up the bigger portion of the debris.
Overall, not a great experience.
"
A
"Only had a small disagreement with them over the transmitters for the new garage door opener. We had opted for the "premium" warranty which covers "transmitters". They tried to say they would only cover one transmitter. We had a brief discussion with them that it stated "transmitters" not "transmitter" in our contract. They aggreed and had another one delivered to us.
"
C
"They were okay and did the job. The person who came asked me what was going on, I showed it to him and he went to work. I
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’t remember him telling me what he did to fix the problem or what exactly the problem had actually been."
F
"I like their availability up until my last air conditioning issue. My air conditioning had run out and it was very hot. They could not send anyone in a timely manner. I explained to them that I have seventy five year old mother and two dogs. I had to keep my dogs at the animal care for a week. I ended up having somebody else do it. I had a terrible experience."
C
"I have had issues with my A/C unit since June 2009. Over the course of 2 1/2 years, ORHP has provided warranty services to repair the A/C unit. After two years of repairs, I've continued to have difficulty and ended up paying out of my own pocket for replacing all of the duct-work and for some of the cost of the outside unit.

During all of these repairs, I was under the impression that the work that was done was satisfactory; however, I've had to call ORHP to send out a repair technician on multiple occasions because I continued to have problems. Most recently, my ceiling fell in underneath the A/C unit and I learned that work on the system by a particular company sent by ORHP had not been done to code specifications. As a result, the system did not drain appropriately and caused the ceiling to fall in.

In addition, I learned that a company replacing any A/C equipment should pull a permit from the City and an inspector should check the work upon completion. After calling in the City Inspector, I learned that there was considerable work conducted that was not up to code and required correction. ORHP required the company that performed the work to come out and make the necessary corrections.

Although the repairs have finally been corrected, my main concern is the fact that ORHP is sending out technicians to my home that are not following appropriate procedure and ORHP will not take responsibility for the fact that they've sent out repair companies that do not follow City Code requirements. I've paid a significant amount of money out of my own pocket for many service calls over the course of 2 1/2 years and for repairs that ORHP would not pay for. It is unaccaptable for a warranty company to send out technicians that are not following proper procedure that protects homeowners and it is unsatisfactory to repair a unit unsuccessfully for over two years causing a home owner to pay considerable funds for multiple service calls and out of pocket expenses.
"
B
"The last time I had to use them they told us it would take a few days to come out to service our a/c when it broke down. It happend to be a very very hot day. Because of this we decided to find another company to use."
F
"THE TECHNICIAN STATED THAT I HAD A PORTABLE ABOVE GROUND SPA SO SERVICE WAS DENIED. AHS TOOK MY PREMIUM OF $150 AND HAVE SERVICED MY SPA IN PRIOR YEARS. MY SPA IS HALF INSTALLED DOWN INTO THE GROUND IN A PERMANENT MANNER WITH PERMANENT DECKING AND PLUMBING UNDERGROUND. THERE IS NO WAY MY SPA WOULD BE CONSIDERED PORTABLE AND CANNOT BE REMOVED WITHOUT DISASSEMBING THE ENTIRE STRUCTURE AND DAMAGE TO THE SPA. IT WAS PERMANENTLY INSTALLED YEARS AGO. THIS COMPANY DENIED SERVICE THAT SHOULD BE COVERED UNDER THEIR PLAN. I AM A REAL ESTATE BROKER WHO HAS REFERRED HOME BUYERS AND SELLERS TO THIS COMPANY AND HAVE USED THEM MYSELF FOR YEARS ON SPAS INSTALLED EXACTLY THE WAY THIS ONE IS. POOR SERVICE. THIS COMPANY TAKES YOUR PREMIUM AND THEN DENIES SERVICE WHEN BREAKDOWN OCCURS."
A
"
Houston Home Warranty Companies Provider Name Locked
was provided to us when we purchased our house. We had to use them within 3 days of moving in (A/C compressor unit failed). They had a technician out to us fast and they follow up when work is reported complete to make sure everything went well. I half-expected them to not offer to renew the contract because of the cost of the new A/C unit and how soon we needed to make use of their service. But there has not been any issue with that and we are on our 6th year of service with them. we've used their service every single year, and while I have no basis for comparison with other warranty companies there has not been any instance that makes me want to quit using them. I feel the money has been well spent in the covered repairs as well as the convenience of having to call only one number for most repairs.

The only issue I have to say negative against them is that my contract number seems to have changed several times. I have paperwork from my first two years of service with them and the contract number is different for each. And neither number is my current contract number. This prevented me from registering my account online (as I couldn't find my current contract number). Minor issue as I just make a phone call to place service.
"

All Home Warranty Companies in Houston, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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12

#1 EZ Movers

3101 Saint Philip St
New Orleans, LA

365 Home Warranty

55 Carter Dr
Edison, NJ

AK Utilities

310 Morton St
Richmond, TX

America's 1st Choice Home Warranty

2625 Sandy Plains Rd
Marietta, GA

American Residential Warranty

1700 N Dixie Hwy
Boca Raton, FL

Arctic Ac & Heat

17005 North Park Dr.
Conroe, TX

Autopom!

23046 Avenida De La Carlota
Laguna Hills, CA

B & C Plumbing

22780 Cypresswood Dr
Spring, TX

Battle Plumbing Company

741 w 1462 s
Rosharon, TX

BUBBA'S HARDWARE

22780 CYPRESSWOOD DR
Spring, TX

Buyers Protection Group (BPG)

4300 Alexander Dr
Alpharetta, GA

C & L Plumbing & Mechanical

P.O.Box 1417
Dayton, TX

CareOne Protection

2105 CityWest Blvd, Ste 100
Houston, TX

Complete Appliance Protection Inc

1532 NE 96th St
Liberty, MO

Direct Remodelers and Home Services

12226 Natchez Park Ln
Humble, TX

EES Energy Consulting

5821 W. Sam Houston Parkway N #400
Houston, TX

Engineering and maintenance solutions

731 Kilroy st
Houston, Tx

Hannah Plumbing Co.

PO Box 210
Crosby, Tx
12