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"It went unbelievably bad! Plumber wouldn't listen to me as I tried to explain the situation which was that we couldn't always get hot water in the bathroom" sinks unless we turned another source first and the hot water in the shower would turn cold and then hot again. I told him NOT to turn on the shower because then we would get hot water in the sink and the point was to find out why we weren't getting it in the sink......so what does he do? he turns on both sinks and the shower so obviously there would be hot water then!!!! He leaves the shower running, walks off and never goes back to test the water and see if it turns cold. Looks in the attic where the tankless water heater is, sees that it ignites (which of course it will with all those sources on at one time!) Tells me that if there was a problem with the water heater there would be a digital code showing and there wasn't. Declares it works and leaves. Two hours later I turn on the sink faucet....no hot water and I let it run for 7 minutes! I call AHS to ask for my money back and they say they can't do that but they will send the plumber back out. I said okay but don't send the same one. A different plumber comes out, DOESN'T EVEN LOOK AT THE WATER HEATER!!! turns on one of the bathroom faucets, gets hot water (sometimes you can, sometimes you can't, that's the problem) doesn't let it run long because if he did it would have run out of hot water since no other water source was turned on, but he didn't wait for that. Looks at the gas meter and said it could be the size of the pipe at the gas meter and I could try calling the gas company to see if I can get a new meter, or the house needs to be re-piped. I've talked to several people, they all say GET A DIFFERENT PLUMBER! Obviously we know it has nothing to do with either of those two things as we CAN get hot water....just not always at the bathroom sink. AHS won't send out anyone from a better plumbing company and they won't refund my money! I am beginning to think that if a company is sent out by AHS you are not going to get good service. I don't know, maybe that company doesn't get paid much by AHS but you are stuck with the company they want to send out and if that company doesn't care then you are not going to get good service....or any service! They didn't repair anything and they were not interested in finding the problem! If you need a repair don't use AHS hire your own repair people!


"In late March I contacted One Guard about have a pre-inspection air conditioning tune up. They advised me that it would be sent to a contractor and the contractor" would contact me. Nobody contacted me and when I emailed the company they said it had been assigned and that a contractor and that the contractor would contact me. Still no contact. When I contacted One Guard again, they said the claim had been cancelled. One Guard needs some type of system to ensure these contractors deliver on their services. This is the second time this has happened to me. One other time I paid for a window washing of my house. Nobody ever contacted me and this was well over a year ago nor was my money refunded. I normally have good luck with One Guard, but these two incidents have me concerned about the companies follow up with their contractors.

-Clifford B.

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Local Articles in Houston

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?


Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's List
Organization - Home & Garage, Warranty Companies - Home

Each year, Angie's List analyzes its consumer reviews to determine what types of service yield the most complaints. Angie walks you through our findings.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Houston


One Guard sends contractor (JAS Mechanical) that had has two different findings on the same issue. First, they found a leak in the condenser. OG approved repair and contractor then came to fill Freon. Then, somehow, they found multiple leaks and OG does not want to repair the unit, stating unusual wear and tear! Apparently, collusion is going on to protect OG.
JAS never called me, never send any notes nor findings, never wrote to me! Both JAS and OG let me wait for 5 days in
Houston Home Warranty Companies Provider Name Locked
with 100F averages, with my children and elderly mom in the house, to wait, I had to call both and spend 4 hours on the phone just to be declined any help!
Never again, neither
Houston Home Warranty Companies Provider Name Locked
nor JAS Mechanical!
- Smiljan S.

This is not a good home warranty company. don't even waste your time to call. Not efficient, and if you're in misery because home mishaps, this company will only add to it.
- Olivia L.

About 2 weeks ago we called them back to inspect one of the furnace's that had frozen. The problem was leaks on both evaporator coils (one already repaired by a contractor sent by
Houston Home Warranty Companies Provider Name Locked
). We called AHS since one of the evaporator coils was under warranty to confirm the finding and repair it. They sent a contractor that confirmed the leak on the coil changed 2 years ago. AHS acknowledged the need for the coil repair but would only pay $290 for the coil but not for " $700 dollars for allegedly needed pipe work and 9 lbs of refrigerant that they said the unit would need. I called several companies i to bid on replacing both furnace and evaporator coils. since these were 10 years old. We got both units replaced with new units obviously at a much higher cost. I will be getting from AHS $290.05 cash out option. That's it
- Rodrigo M.

We decided to use a home warranty company when we moved in 2012. The first warranty company wasn't so great, so we decided to try Landmark. Have had to use them a few times and have always received expected results. Actually, probably better than expected.
- Annette S.

I had a gas leak in my Gas Heating Unit and problems with my hot water heater. They have it worded in their Terms and Conditions that they can get out of almost anything any you don't have a
Houston Home Warranty Companies Provider Name Locked
! I ended up having my HVAC contractor replace my heating unit and Select said to be sure and they would "review my invoice for a possible courtesy reimbursement". They refused my claim, again.
- Elaine S.

Houston Home Warranty Companies Provider Name Locked
is just piece of mind... Yes, there is an annual fee and a service fee, but when you have an older home it is great. More than anything when you think of how much A/C repairs, plumbing (including water heater), electric, and gas repairs would cost in an emergency... then yes it is piece of mind. I only needed to change out a breaker this time, but I more than anything I am glad it was part of my service plan... I didn't have to worry about who to get.. I simply called, made an appointment, and paid the standard service call, and everthing else was taken care of. It was great and great to have.
- Juan Jose J.

Although there have been some very nice experiences over the years, last few years it has been one bad experience after another.
Started with a plumber who insisted that I needed to replace all my toilets because they were just too old and that is why they were clugged up. My co-pay was going to be more than twice of what that same type of toilet would cost me at Lowes. So he was going to cheat me and the home warranty company. Yet Allied refused to listen and work with me. Finally, I just poured Daino down my toilets, lots of it... A year later they are still working fine with no replacements.
Then there was a situation with a fridge: I was offered $400 to replacea 2 year old strainless steel 3-door refregirator that Allied did not want to repair. After many arguments they agreed to pay $900, which is still a joke, as you can not find a replacement for that kind of money! Their answer? They pay cost of a basic fridge regardless of what you actually have. So if you have a very expensive appliance that breaks, you are out of luck with Allied - they will give you pennies...
There were more... But I think these two stories are enough to warn people of what they can expect. Good luck!
- Anna F.

Since two out of four of our dimmer light switches don't work with the
Houston Home Warranty Companies Provider Name Locked
bulbs, Landmark considers replacing those two switches an upgrade only. Now mind you, the other two of the exact same switches do work with
Houston Home Warranty Companies Provider Name Locked
- Rebekah M.

Home Warranty Companies in Houston

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

59corp General Contractors

12955 South Fwy Ste D11

AK Utilities

310 Morton St

All Kinds Tax Services

3435 Yellowstone Blvd.


6414 Country Club Dr

American Home Shield

889 Ridge Lake Blvd

B & C Plumbing

22780 Cypresswood Dr

Battle Plumbing Company

741 w 1462 s

Blade McGunn Realty

12407 N Mopac Expy



Buyers Protection Group (BPG)

4300 Alexander Drive

CareOne Protection

2105 CityWest Blvd, Ste 100

Choice Home Warranty

1090 King Georges Post Rd

EES Energy Consulting

5821 W. Sam Houston Parkway N #400

Gates and Fences

5425 N. Fry Rd

King & Son Electrical Services

4631 Ella Blvd

Klanke Mechainial HVAC-ER

21715 Park Bend

Liberty Mutual Insurance - Ryan Welborn

1710 W Lake Houston Pwky

MoistureFree Warranty

20227 Railroad St

MS diaz cleaning services

3434 w little York apt 1713

OneGuard Home Warranties

20410 N 19th Ave.

Ranger Resurface

5402 FM 1488 RD #322

Rugs as Art Floors & Remodeling

19730 Katy Freeway



Surface Link

4200 Lafayette Center Drive

Texas Master Plumber

6301 Broadway St

The Home Inspector

PO Box 6531

Veteran Electric Inc

13325 Veterans Memorial Dr. Suite G

Veteran Energy

10190 Katy Freeway

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