Houston Home Warranty Companies

in Houston, TX

33
Home Warranty Companies are
in Houston

11
Home Warranty Companies in Houston
are top rated

F
Rated by
L K R.
"I decided to utilize my home warranty for a water temperature issue. The initial determination was that a swivel most likely needed to be adjusted. I called AHS and got an appointment" fairly quickly which initially gave me some confidence. The person showed up and was very nice. He was here approximately 20 minutes. He ran the water and he may have looked in the access panel in the closet (I had to leave him so I'm not sure). He then came out to tell me that the pipes were crossed which was why the water temperature was off.- ok fine. Really shoddy work by the contractor who did it but needs to be fixed. But he then went on to tell me that the drainage issue (that was NOT there when the house was inspected by one of the best inspectors in the metro area) could not be snaked and would require tunneling under the house to the tune of $5000!. He then proceeded to tell me that he would have to contact AHS to see if they would cover it. SURPRISE SURPRISE: SORRY, NOT COVERED. PRE-EXISTING CONDITION! 1) apparently an inspection that shows that there is a temperature issue considers ANY AND ALL REASONS FOR THE ISSUE TO BE PRE-EXISTING. So where a reasonable person would not expect someone who is inspecting a house that has NOT YET BEEN PURCHASED to have contractors come in and potentially damage the home with extensively invasive work. 2) the inspection DID NOT find a drainage issue, that was found after being in the home and that was apparently still considered a pre-existing condition when there is verbiage in the inspection report identifying that there was NO DRAINAGE PROBLEM during the inspection. 3) how does one determine that the issue with drainage is some pump or other plumbing paraphernalia (that may or may not actually exist) that is going to cost $5000 without visual inspection an in 20 minutes? 4) When seeking a second opinion was told it would be another $75 service fee (for an AHS contractor to come out again and once again have the claim denied because it is an AHS contractor paid by AHS) and ONLY when I called to cancel the policy were they MIRACULOUSLY able to waive the fee for the second opinion. I believe that AHS simply supplies fantom warranties that will never pay out on newly purchased homes for anything really significant. Perhaps you would be ok if the issue is a condenser or furnace, but any other system and you are out of luck. The very inspection you do to make your purchase decision will be the very information they use to support a denial of coverage. And then they don't want to cancel. They only confirm cancellation by mail and they take a "service fee" for cancellation. STAY AWAY FROM AHS FOR ANY HOME WARRANTIES. Find yourself a good, trustworthy plumber and electrician and use them for any issues. They do still exist. They will tell you the truth, they will fix the issue for a reasonable prices. You can trust them in your home. And they won't think you are some stupid female who won't know any better.
C
Rated by
John Z.
"I had good and bad experiences with Landmark. They did cover a few things that needed repairing, but it depended on the contractor they assigned to perform the work. Some contractors" were excellent and others gave me reason to question the judgment of Landmark to choose contractors that represent the company. We had one extremely frustrating experience when Landmark "couldn't get anyone to the house within 48 hours" since it wasn't considered an emergency. Although I agree that the loss of hot water is not an emergency, we had a young child who didn't have any warm baths for 4 nights (the amount of time it took to finally remedy the problem). For a company that boasts excellent service, I feel they fell far short of going the extra mile to take care of their customer. In the end, the annual cost paid for itself since we needed a new dishwasher and Landmark covered it. I will purchase another home warranty this year (no matter how frustrating to deal with them), but I will not renew with Landmark.
F
Rated by
Elizabeth G.
"We have an above ground hot tub that was not working. This is a service that costs extra on the home warranty. I contacted
and they referred us to Brookside" Pool Service. Upon arrival 8 days later, Brookside informed us they did not work on above ground spas, however, they did charge me the $60 fee. The next company Landmark referred was out of Corpus
, which does not come to Houston. Landmark then referred two more companies, all who do not work on above ground spas. I dealt with
on this hot tub issue from 2/9/2014 to 2/26/2014 and they were not able to provide me with a company that worked on above ground spas. It took me less than 5 minutes on-line to find a company that serviced our above ground spa, they came out within 3 business days and the cost was $90. I asked
to refund me the cost of coverage for the hot tub ($160), but they were not agreeable.

Houston Home Warranty Companies

Houston, TX

33
Home Warranty Companiesare in Houston

11
Houston Home Warranty Companies are TOP RATED

Houston Home Warranty Articles

Home Warranty reviews in Houston

F

Rating
Do not purchase a home warranty with
Houston Home Warranty Companies Provider Name Locked
. The program costs $525 annually and when you use it, they charge you a $60 service fee per visit. The total cost does not seem too bad until you try to use it. Let me give you a detailed account of my experience.
I own a 2-story home. On 7/13/2014, one of my A/C units (outside) started making a loud rattling noise and my house was not cooling properly. I called Landmark to schedule a repair. On 7/13/2014, they scheduled a service request with a company called,
Houston Home Warranty Companies Provider Name Locked
’s A/C & Heating (713-449-5261 or 832-458-0642). The company arranged to see the unit that evening, but they did not show up.
The next morning, I called Landmark and they arranged for a different company to service my A/C. After I had made an appointment with the 2nd company,
Houston Home Warranty Companies Provider Name Locked
’s A/C called. They apologized profusely for missing their appointment and promised to come that day. I cancelled the appointment with the 2nd company and someone from
Houston Home Warranty Companies Provider Name Locked
’s A/C came out to my residence.
The repairman informed me that the fan motor was going bad, but that Landmark would not approve the repair until the fan motor was completely dead. He charged me $60 service fee and left.
On 7/18/2014 (not even one week later), I woke up to a hot, June morning. I contacted Landmark and told them that the fan motor was dead, because the A/C unit stopped working. They arranged for
Houston Home Warranty Companies Provider Name Locked
’s A/C to service the unit.
Houston Home Warranty Companies Provider Name Locked
’s A/C contacted me and made an appointment to show up the next day. Again,
Houston Home Warranty Companies Provider Name Locked
’s A/C did not show up and did not call me to let me know what was going on.
The next morning, I contacted
Houston Home Warranty Companies Provider Name Locked
’s A/C, but they refused to return my phone calls. Finally, I called Landmark and I was informed that
Houston Home Warranty Companies Provider Name Locked
’s A/C contacted them and told them that they were “too busy” to fix my unit. Landmark provided me with information for a 2nd A/C repair company called Ultimate Comfort A/C & Heating.
The repairman from Ultimate Comfort came to look at the unit. He confirmed that the fan motor was out and charged me another $60 service fee before he left. At this point, I had spent $120 for service calls (for the same A/C diagnoses from two different companies) – and I would soon have to spend another $60 for the actual repair.
The repairman told me that the A/C fan motor from
Houston Home Warranty Companies Provider Name Locked
had to be special ordered and that he would probably get the part on Friday. On Friday, I called Ultimate Comfort and they informed me that they have not ordered the part, because Landmark has not approved of the repair. So I called Landmark and they told me that they have already ordered the part and are waiting for it.
Basically, someone is lying. Now, I have to call again tomorrow to investigate this matter further. Overall, Landmark plays games. To make it worst, I found out that the repairman from
Houston Home Warranty Companies Provider Name Locked
’s A/C was not licensed! This means that he might have worsened the fan motor problem when he checked it. I told Landmark about this and they didn’t seem to care nor did they offer to refund my $60 service fee.
Overall, I have spent 1 week without A/C on my main floor, and I might have to spend a few more days without it. I live in Houston, TX and it is hot in
Houston Home Warranty Companies Provider Name Locked
.
If I had known how bad Landmark would be, I would not have chosen this company. Why wouldn’t a company make $275 in repairs is beyond me – especially since the premium and the 3 service visits to repair to the unit will now cost me $705 (annual fee plus 3 service calls).
Word of advice. DO NOT USE
Houston Home Warranty Companies Provider Name Locked
.
** The dates are approximate, but the events are COMPLETELY TRUE.
- David N.
F

Rating
HORRIBLE. The company AHS sent out to fix the A/C tried to price gouge me on the price of replacing the condensor and coil ($10,200 for 16 SEER Trane A/C unit with condensor coil replacement). I called a company I trust to replace unit and coil since it had already been out 4 days in 95+ temperatures and they showed up the next morning with a large crew and did an excellent job (not an AHS contractor). AHS called me later in the week and informed me they will only be paying a cash value option of $375.00 and condensor unit will not be covered! I submitted copies of invoices left by AHS contractor which stated both had to be replaced. I have also filed a complaint with the Better Business Bureau against
Houston Home Warranty Companies Provider Name Locked
and I will not be renewing my contract with them nor would I refer them to anyone. They also have not covered major systems related to my pool and other miscellaneous items over the years and the
Houston Home Warranty Companies Provider Name Locked
exclusions are not worth the price of the contract.
- Tamara E.
F

Rating
I called to get a repairman out and the first vendor they had to call me did not service window units( after I told them that is what my issue was) the 2nd vendor came out a week later and stated he needed to order a part that would be take a few days to come in, well I am still waiting!! But he did not hesitate to take my $75.00 service call fee. when I try to call the vendor, the phone won't let you leave a message. I have called AHS at least 4 times since May and each time have asked to speak to a supervisor and each time they refused, insisted they could resolve the issue. Well obviously they can't ! my last call was on 06/30/2014 they insisted that the vendor would call me within 10-20 minutes. I am still waiting on that call. I am so frustrated. Please do not use this company for your home warranty. the customer service is terrible and obviously they don't screen their vendors very well either.
- Tammy J.
D

Rating
1) Friday
Houston Home Warranty Companies Provider Name Locked
27 our HVAC system compressor stop working. ( Houston 90 + degrees )
2) we called
Houston Home Warranty Companies Provider Name Locked
to schedule an emergency service but they didn't because technically we do have 2 AC systems in the house ( independent from each other but not dimensioned to serve the whole house ).
3) We did reschedule with the contractor for Tuesday morning between 11 to 3 p/m
4) On tuesday morning the contractor left a 5 second voicemail at 10:44 a/m on my phone saying he was on his way when we did ask clearly to contact my wife.
5) at 11:20 he called my wife saying that he was at home, nobody was there and he would charge the service fee of 59$
6) My wife did contact me and than I did see the voicemail but no attempt of calls, I might have been in a no reception area.
7) I did contact
Houston Home Warranty Companies Provider Name Locked
to try to solve the situation and the answer is that a 5 second voicemail is all it takes to charge the service call.
8) I did contact oueguard again getting the same answer, at least they all read the same book.
9) I sent an email request ( can't do it over the phone ) to cancel the warranty contract. 50$ for breaking the contract early.
As cliff notes:
the company provided by
Houston Home Warranty Companies Provider Name Locked
for the call is not even on angie's list but is on yellow pages
http://www.yellowpages.com/houston-tx/mip/
Houston Home Warranty Companies Provider Name Locked
-ac-and-heating-inc-470067435
and reading the reviews, it's scary.
I did used
Houston Home Warranty Companies Provider Name Locked
before and I had mixed feelings on the contractors they tend to use...
one quoted me 6000$ to replace my A/C system ( the other one ) and more than 800$ to replace the fan motor with all the "Scare tactics" that everything will fail soon.... than finally at the 3rd time they sent a guy that did a good job.
Same for a plumbing issue that did cost me more than hiring a professional.

- Matteo I.
C

Rating
We have used Old Home Republic as our home warranty company for several years and until recently, have been very pleased. The contractors that have come out to our house have been very professional and knowledgeable, and they fixed the issues. However, in late December 2013 while we were on vacation, our pool service notified us that there was a problem with our pool heater. It was not functioning. This was important because our city was experiencing its coldest winter in years, and temperatures were headed toward the freezing point. Once we returned home, we contacted Old Home Republic. We had previously upgraded our account to include pool equipment and noted that the pool heater was covered. On January 11, 2014, a pool repair service selected by Old Home Republic came to our home. They were not driving a company-identified vehicle nor were they wearing company attire. They simply said who they were and we reluctantly allowed them into our back yard to examine our pool equipment. They stated that the heater was not getting any power, and that the model of our heater was historically problematic. They recommended replacing it, which is covered by our Old Home Republic plan. The two men left, promising to do some research, to make sure our plan covered the heater replacement, and said they would be back in touch in a few days. They did not present us any paperwork of their findings nor did they charge us the $75 service-call fee. On January 22, we still had not heard anything from this pool repair company, so we called them directly. The receptionist said the technicians had been doing research and would have to call us back. I told the receptionist we just wanted to go ahead with the heater replacement and she said they would have to come back for another evaluation, and for that I would need to call Old Home Republic. So I did. I asked Old Home Republic if this company, which had already evaluated the heater as needing replacement, could simply replace the heater;
Houston Home Warranty Companies Provider Name Locked
granted us a waiver of the typical process. So I called the company back and spoke again with the receptionist. We decided on a date and time. I asked to be called a half hour ahead of the technicians’ ETA. That time passed with no call, so I called the company again. The receptionist informed me that because Old Home Republic had not endorsed the pool replacement directly with the company, she had not scheduled the appointment. I called Old Home Republic. It was now late January, the weather was getting cold again, and our pool heater was still not working. I asked that someone else be sent to evaluate our pool heater. Two days later, another company came. The technician verified that the pool heater had no power running to it and noted that there were lots of leaves around the bottom of the heater. (Well, our city has a lot of oak trees, which shed twice a year.) After the technician presented the invoice with his findings and the $75 service-call fee, I paid him. He said he would do some research on parts and would be back in touch soon. As he was walking toward his truck, he casually mentioned that there was a squirrel’s nest inside the heater. We both laughed as we reconciled that the squirrel thought the heater was working and found out that it was not. A few days later, I had not heard from this company. I called and left several messages, emails as well, but did not hear from this company again. I called Old Home Republic to report this. They said they had heard from the company, who reported that the heater had been damaged by vermin and therefore could not be replaced by our Old Home Republic plan. This was very different from the impression the man had left with me. We then received a bill from Old Home Republic for the $75 the first company had failed to charge us. We noticed that the bill came from
Houston Home Warranty Companies Provider Name Locked
and not the actual company. I believe that the first company was not going to charge us because short of coming out to look at the equipment, they had not followed through or done any real work. However, Old Home Republic called them to ask them what their diagnosis was, and once that happened, the bill came. I called Old Home Republic and said I didn’t feel we should pay this because the technicians were not wearing company attire, didn’t drive a company vehicle, and had not presented us any paperwork prior to leaving our property. The Old Home Republic representative said we owed the fee nonetheless. I asked to speak to a supervisor, who refused to waive the fee. Still with no pool heater working, I researched the company who had built the pool (for the previous owner of our home) and asked for their service technician to come over and examine the heater. A couple of days later, he did so. Within 20 minutes of his arrival, this technician had our pool heater running. He noted that all he had done was ensure that all the wires in the control panel were connected, cleaned a few leaves out of the vent, and turned it on. He determined that the problem was a faulty switch, which he replaced with parts he had on his truck. His bill--$85. Old Home Republic had sent two companies to our home, one saying that the heater needed to be replaced (and would do further research and would contact us) and the other saying that he would have to do research on parts (but never contacted us and only casually mentioned that there was a squirrel’s nest but did not attribute the issue to that), and charging us $150 for these incorrect evaluations. Whereas a non-Old Home Republic technician evaluated and fixed the heater for $85. A second bill for $75 for the first pool company arrived from Old Home Republic. I contacted our attorneys with a copy of this bill and the story I have shared here. Our attorney in turn contacted Old Home Republic stating that we should not be charged the $75 service fee and in fact should be refunded the other $75 fee that the second company had charged, based on the incompetence of both pool service companies Old Home Republic had sent to our home. It is now June and we are receiving from Old Home Republic bills for the “delinquent” $75 along with notification our service could be suspended. We have not received any response from the company in reference to the correspondence submitted by our attorney, only bills for the $75. With one bill, we included a copy of the attorney’s letter as our response, but
Houston Home Warranty Companies Provider Name Locked
’s only response is additional bills. After years of being pleased, we are very disappointed. Old Home Republic needs to remove the $75 fee for the incompetent service we received and refund us the $75 fee we paid for misdiagnosis. We have been researching Angie’s List for home-warranty options, and although we would like to stay with
Houston Home Warranty Companies Provider Name Locked
, we are concerned that this issue has soured their ability to provide future service, and their lack of communication has left us completely in the dark.
- Dave M.
F

Rating
AHS called us promptly to let us know that the company "ARS Rescue Rooter" will be contacting us to set up appointment. We had to pay a $75 Service fee for something that the plumber didn't feel comfortable fixing . which is a fiberglass tub .The plumber LIED to AHS that the pipes were rusted even though he never looked inside the wall to see. We have PVC pipes! They sent another plumber from the same company to tell us the same.....I am sure they talked to each other before he came out. AHS handled my claim very poorly. I called them early the next morning to complain. I called 3 times in all. They kept waiting for the diagnosis to come in. They couldn't tell me how long they give a company to call in with a diagnosis. I had to wait over the weekend to find out while my drains kept dripping! This is a scam. I have to pay a $ 75 Service fee even though my claim was covered but because the Plumber didn't feel comfortable working with a Fiberglass tub. AHS need to check out their Contractors better. In the end AHS will give us a cash out of $220 which I have to subtract the $75 from. I already had my plumbing issues fixed through "ABACUS Plumbing" .They were great .They never said anything about my fiberglass tub. It was costly. $ 642. They also cleaned my drains for free. I will not renew this policy. Cost way to much for the Service you get.

- Nicole B.
A

Rating
Technician arrived within the specified window of time presented. Returned with the part needed for my problem. Technician was friendly, courteous and professional.
- BETTY D.
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All Home Warranty Companies in Houston, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St
New Orleans, LA

AK Utilities

310 Morton St
Richmond, TX

America's 1st Choice Home Warranty

2625 Sandy Plains Rd
Marietta, GA

American Residential Warranty

1700 N Dixie Hwy
Boca Raton, FL

Autopom!

23046 Avenida De La Carlota
Laguna Hills, CA

B & C Plumbing

22780 Cypresswood Dr
Spring, TX

Battle Plumbing Company

741 w 1462 s
Rosharon, TX

BUBBA'S HARDWARE

22780 CYPRESSWOOD DR
Spring, TX

Buyers Protection Group (BPG)

4300 Alexander Dr
Alpharetta, GA

C & L Plumbing & Mechanical

P.O.Box 1417
Dayton, TX

CareOne Protection

2105 CityWest Blvd, Ste 100
Houston, TX

Complete Appliance Protection Inc

1532 NE 96th St
Liberty, MO

Direct Remodelers and Home Services

12226 Natchez Park Ln
Humble, TX

EES Energy Consulting

5821 W. Sam Houston Parkway N #400
Houston, TX

Engineering and maintenance solutions

731 Kilroy st
Houston, Tx

Hannah Plumbing Co.

PO Box 210
Crosby, Tx

High Tech Home Warranties

PO Box 24881
Raleigh, NC

King & Son Electrical Services

4631 Ella Blvd
Houston, TX

Klanke Mechainial HVAC-ER

21715 Park Bend
Katy, TX

Landmark Home Warranty

6505 West Park Blvd, Ste 306
Plano, TX

Liberty Mutual Insurance - Ryan Welborn

1710 W Lake Houston Pwky
Humble, TX

NATIONWIDE HOME WARRANTY

PO BOX 341
New York, NY

OneGuard Home Warranties

2325 West Utopia Rd
Phoenix, AZ

Rescue Link

8880 Ward Pkwy
Kansas City, MO

Rugs as Art Floors & Remodeling

19730 Katy Freeway
Houston, TX

SEARS

25704 NORTHWEST FRWY
Cypress, TX

Service Line Warranties of America

11 Grandview Circle
Canonsburg, PA

Texas Master Plumber

6301 Broadway St
Pearland, TX

The Home Inspector

PO Box 6531
Kingwood, TX

The Home Service Club

305 Broadway
New York, NY

Welcome Home Warranty

2410 Lancer Park
Conroe, TX
Houston Zip Codes

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