"I recently moved into a house that had a system installed 10 years ago but was never used. I also wanted some additional motion sensors and key fob. I've dealt with the big national alarm firms and they always have some deal to hook you and then ...more your paying far too much every month. I called
and was impressed from the start that their costs were set and there weren't any games. I was given a price for everything I wanted and they set a date.and time to come out. Their technician called that day to let me know he was available early if it would work for me. I liked that he asked if I could do it early. He installed all new equipment, keypads, control board, motion detectors in under an hour. Professional and friendly. Another issue I've had with other alarm companies is once you have service if you call them to make changes on your account you're on hold for up to an hour. I called that evening to give S & T my permit number, someone answered immediately, took the number, and was knowledgeable enough to confirm the expiration date on the permit. Overall an excellent experience. "
Rated Review by Stephen M.
"I already had an alarm installed at my old house, but the
charges were higher than what
was offering. I was hesitant to change companies because I knew that my wife and I were thinking about moving. The ...more sales person assured me that I could transfer my account to my new home "at no charge". This seemed reasonable unitl I tried to actually change my service location. To change locations with this company is a nightmare. I set up two different appointments to meet a person to "do the paperwork" to change addresses. The first time, the guy got stuck in traffic and could not make it to the meeting. The second time he was a complete no show......having wasted enough time trying to meet up with these guys to change the service location, I gave up.......but....they have not given up billing me $19 per month for the last year. With one more year left on my contract, I again tried to get my alarm monitored since I was paying for it anyway. This time, they wanted me to pay $89.95 for them to come out and transfer my service. I guess transferring "at no charge" meant that I could have them come out and install a new system in my new house and sign up for a new 3 year contract........if I don't want another 3 year contract, then they charge $89.95 to come out and transfer the service.
is HIGHLY unprofessional. It seems like it is some kind of poorly run "mom and pop" shop that simply markets the services for a larger company in Plano. I have spoken with people from several different "companies" that are under the
name......and none of them have been particularly helpful. I will end up paying for two years of
services that I have not used. I would never ever do business with this company and I would never suggest that anyone else do business with them. They are unprofessional at best and crooks at worst. "
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Houston Home Security Companies Reviews
"Excellent! I called and requested a new installation. The scheduler asked about my existing equipment and explained that the technician would inspect it to determine if I needed an entire new system or if they could update the old system. The technician called me an hour before the scheduled appointment and said he was available earlier. He came in ...more and looked at the system and explained the process. We had a new alarm system in about an hour at a reasonable cost. The monitoring is also much less expensive than the previous company. Definitely recommend! "
"After reading the reviews for this service provider here on Angie's List, I decided to give them a try. They absolutely deserve their stellar rating, as they were prompt, courteous, professional experts who made quick work of inspecting, testing and upgrading my existing system and initiating monitoring with their service. I highly recommend
because the system they installed is really nice and overall a good deal. The service was also way better than anything you'd ever get from a larger company. The two owners (who also do the sales and installation) are clearly ...more highly motivated because the level of service is outstanding. They met me after work in the evening and
, who did the installation, stayed past 10:00 until everything was done and did a great job going over the features of my system.
I moved into a house that had an older GE system monitored by ADT and
converted the system to work on a 2gig control panel and also installed a thermostat that works on the same system. I now can control everything on my computer and android phone and it works so much better than the traditional keypads. The best part is that the upfront costs and the monthly monitoring fee is hardly more than a budget monitoring service like
and this system is far superior than what they offer.
"The service itself was OK. I was very happy and I even got a letter in the mail from the owner of the company thanking me for my business and asking for a rating in Angie's list. I did that, and honestly until that point I was very happy. But the free month they offered was never applied to my account (I had notified them about posting the review ...more and thanked them for the service).
I even wrote the owner at the e-mail address he provided in the letter and never got a response.
I'm still waiting for my free month... so do consider that when you evaluate this company. "
provided excellent service from the "get-go".... A two hour time window was given for both the sales & installation appointments..... As promised by the home office,
called 30-min ahead to let us know he was on his way..... Both appointments went perfectly and we couldn't be happier..... ...more
was very courteous and certainly not a pushy salesman..... The equipment pricing was clear and reasonable and the installation went smoothly..... On the first night of service, at 1:30AM the alarm was inadvertently activated (our mistake!) and
's monitoring department called us very quickly..... The responder was an especially nice lady that freely answered my questions...... All in all, we are very satisfied........ NOW - if I can just always remember, to turn off the alarm before going out for the morning paper! "
"My house's prior owner had a high end ADT system installed. I got a great discount from my USAA membership for ADT to active the system. But they missed appointment 3 times and I ran out of patient with them. So I find
from angie's list and asked them to convert the system and take it over. They were on time and quickly ...more converted the system. After many monthes test and usage, my family are very satisied with their quick response and money worthy service. "
"We love our new security system. We had a minor glitch after installation and a technician came out
and promptly fixed it. Absolutely no problems with the system. I will say this--I am a fairly tidy
housekeeper and I did not appreciate sawdust being left on the floor after installation. It is a minor
thing but it seems to me if ...more you are going to do the installation, you'd clean up the mess afterwards. "
install one of their wireless security systems. This company is the real deal.They came on time, did a very professional installation and charged what I was quoted when I originally called them. Their monthly monitoring fee is about half of what everyone else is charging and it will be monitored wirelessly ...more even if another
comes along a shuts down the electricity for a couple of weeks! Very good company! I highly recommend them. "