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Quality F: I rate F based on the quality of their safety measures and poor attempt to secure the open excavations they left in the sidewalk.
Responsiveness F: On 19th August 2012, the city of Houston filed a violation addressing the open excavations on the pavement, weeds and overgrown nature of the premises but nothing has been done about it nearly two months later.
Punctuality F: This building has been derelict for 12 months. The excavation on the street has been open for at least 3 months, despite violations filed by the city.
Professionalism F: There is an open hole on the side walk measuring 5' 6" x 3' in diameter and 3' deep with a mound of earth beside it. The hole has an old door lying over it (not secured and not completely covering the hole) with the word "
This review was written on 11th October 2013.
with us through the design stage all the way through selecting plumbing and light fixtures. He is very knowledge able as well as
a master decorator. by giving us great ideas as well as helping us select fixtures that truly made our home a
reflection of our family. Our new home is structurally sound and extremely well built - no corners were cut at any phase of the
building process. We would recommend
While the framing went quickly, they soon pulled all but one guys off of the job for the tile work. The worker didn't know what he was doing and was poorly supervised. It took weeks to level the floor (using the cheapest most labor intensive method) and
When the tile work was done, we had to point out the fact that the majority of the tiles were hollow to the contractors who never would have noticed. Our entire downstairs was a disaster for two months as they paid someone to learn how to
The contractors left piles of construction debris in our house and yard during this period and all of our belongings were covered in dust, even upstairs, because they failed to properly tape off work areas. My husband had to finally explain to them how to do the tile and plumbing work properly. We were on summer vacation towards the end of the tile job (all flooring was supposed to be well past completion at this point) and returned home to find tile baseboards throughout the house. This was something we had verbally communicated to the contractors we did not want and had sent an email requesting be changed well in advance of installation.
Upon our return progress pretty much halted. Nobody was working and the contractors wouldn't return our calls. Upon mention of a legal action they finally responded and explained they had "messed up", They assured us it wouldn't happen again and PROMISED us they would be able to complete the project in a timely and professional manner with licensed people for plumbing and electrical and a sheet rock crew for our walls.
After another month of playing around with our drywall we again only had one person working, had terrible workmanship, and were left without communication. This is FOUR months into the contract and all we have is some framing (which we had paid out of pocket for on a separate contract not included in this total), unlicensed electrical and plumbing work and partial flooring and dry wall work complete....if anything we were only about 1/10th of the way into the job and needed to fix still hollow tiles and re-do the drywall. Knowing any further work would be sub-par, unlicensed and slow, we asked the contractors to refund us $20k of the $32k previously paid. This would allow them to be credited for the sub par flooring, electrical, plumbing and dry wall work- a generous offer since we would likely have to re-do much of this work and we did not take into account the pain and suffering we endured living through the mess they created with our daughter and us only having one bedroom and bathroom downstairs, no kitchen or living/dining room or furniture besides a bed.
The contractors did not take us up on the offer. Instead, they visited us to inform us they ran out of our money- $32,000.00. They said they had spent this money on OUR home, which only had tile work, some unlicensed plumbing and electrical and some unfinished drywall work done. We still can not imagine how anyone could have spent a fraction of that amount on our house, especially with the knowledge that they had the majority of the job left to do with the $32,000 we paid them up front. They informed us since they were out of money, they would be leaving our home, which is a full blown construction zone with no kitchen, proper lighting, properly painted or textured drywall, and exposed concrete and wiring in many areas, just as it is with no further work and no reimbursement of funds. A sheet rock crew came out after the fact and informed us they would have to re-do most of the floating and texture throughout our whole downstairs to correct the poor workmanship they had left. We still have to meet with a tile person, plumber and electrician to find out the costs of fixing other work they did. We have approximately $36k to $40k left to do of work from our contract and repair work from the work they did, and are only left with our final payment of $12k to try to bring our home back to some sort of liveable standard for our little girl who has been such a trooper and has endured so much over the past four months of construction.
These people looked us in the eyes and promised us multiple times they would complete this process and knew what they were doing. They saw the misery we were living in week in and week out, our belongings covered in dust or stuck in a humid garage piled upon each other. They saw our daughter begging to have somewhere to play, having to stay away from exposed wires and dry wall dust which littered our food. Instead they have run off with out last penny and aren't even looking back. This is by far the worst experience I have had with any human being, let alone contractor, period. I just pray nobody else has been taken for their last cent by these people the way we have."
He was prompt, inspected the roof, made one minor repair. Would it have cost me $149; I don't know, but
this was worth the piece of mind.
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League City, TX