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Shortly after as promised Ozzy gave me a call. We arranged an in home inspection to confirm the accuracy of the quote to move forward with scheduling. He was also very nice, cooperative and helpful especially when working with my busy schedule. We discussed the proposed work schedule and pencilled it in unless other work was not needed to free up time and speed up installation.
1st day of service was supposed to be for floating/leveling. The crew of 2 guys showed over an hour up late without notifying me that they were going to be late. The 2 guys were extremely nice and professional. They inspected and advised me that they were going to need to float in some areas and advised me why and where. I gave them the green light, they called Ozzy, Ozzy confirmed with me and they performed the floating. They were here for about 2 hours and left.
2nd day of service was supposed to the applying the moisture
3rd day of service was supposed to install the engineered floor. They showed up on time. By this time I have discussed with the installers about my desires in specific scope of service: did not want transitional pieces between my wood floor and tile, and my cuts surrounding my chimney to be square even though my walls were not completely squared. The installers did a awesome job explaining and understanding my specific request.
They laid out the first pieces and showed me the results to verify if was okay with how the wood planks were evenly parallel to my walls. I gave them the green light and work was on the way. After they were done installing the wood they cleaned up and were prepping to leave. I asked them about the removal of shims and cleaning etc. They advised accordingly.
I waited for a bout a week to remove the shims and cleaned the floor again. The floor looked amazing. The installation looked amazing as well. A week after I started to work on my chimney and realized that the so called squared cuts were not squared after all. I was confused, the 2 guys and myself looked at the measurements and with the help of a square made sure of its accuracy.????
In that week I got sick with the flu so I did not call them. 2 weeks and holidays later. I called
Tear out old flooring and float (level) base flooring. Damage to walls, sheetrock scraps and gauges throughout area. Scheduling this was not a priority for the provider at all. Was told they would arrive early by 9am, they arrived after 12pm (noon).
(We had to move out of the house for a week for this next stage, the install and staining of the wood)
Install of hardwoods and stain.
Our walls had wood stain, hand prints and even more sheetrock damage gouges/scrapes (more so than after Stage One). The gouges were as if a worker would shove, scrape or drop a wood slat against the wall when moving it to different parts of the rooms. Had to hire a painting/sheetrock company to come in to repair the sheetrock and paint all rooms. Staircase, entry way, living room,
Our bathroom in the work area was left in horrible condition. Urine all over the toilet, floor, walls, sink. Stain/mud/dirt (hopefully) all over the floor, door and walls. Had to repaint it as cleaning it wasn't an option at that point with the walls stained.
I couldn't recommend their work more.
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