to schedule an appointment for someone in there shop to come and evaluate my Samsung
. When the guy came out I could barely understand him. He looked at the
and reported ...more that the Main circuit board had went out. He explained to me that if I had
fix the problem then they would take 30.00 off for the trip drive. I told him that I would call tomorrow with my decision. He didn't leave any paperwork stating what the problem was. I contacted
and informed them that I wanted the work completed and to go ahead and order the part. Well two days had passed and I get a call from the owners father who asked me what I wanted to do about the
. I explained to him that I already spoke with
and he was suppose to have ordered the part. They told me that the part would take 3-5 days to be receive. Ok after almost two weeks went by I went to
around 8:20 am in the morning. The guy
was in there working on his computer. When I walked in he asked me "how can I help you." I told him my name and informed him that I had been waiting for a part for my
. He then proceeds to tell me that "were not open until 8:30am." I informed him that I would be standing right outside the door waiting for the 2 minutes to pass by but the same issues that I am having will be the same at 8:30am. When I finally was allowed back in the store 2 min later then the owner shows up pretending that he is on top of the situation. He admits to me that they made a mistake and didn't order the part when they were suppose to. Openly admitted it, but he didn't want to satisfy me as the customer with any type of discount for having me wait so long. He offered me $10.50 off for the shipping and handling. What a joke and I let him know it. These guys are lousy on customer service and there prices are extremely over priced. I looked up the part that I needed and it wasn't as much as they stated. don't USE THESE GUY UNPROFESSIONAL GUY. BUYER BE WARNED. "
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