Houston Dry Cleaners

"They stopped taking credit cards for their wash and fold service, which caused an inconvenience when I paid for both dry cleaning and wash and fold. I eventually stopped using wash & fold after 6 months. Dry Cleaning and Wash & Fold were returned smelling like smoke several times. However, when I told them of this problem, it stopped. I usually picked ...more up everything and dropped off everything once per week on the same day. However, on several occasions when I went a day early for pickup, my items were not ready even though they had been there for 5-6 days. I could not use them anymore when they misplaced my dry cleaning items twice in a one-month period. The first time they sent the items to the wrong

store. The second time they sent the items home with another person, who was gracious enough to return them. Besides these problems the quality of the cleaning always seemed to be fine. But, I couldn't take the inconveniences they were continuing to cause me."

"The work was satisfactory, and the price very fair. However, their "people" skills were sadly lacking. When you work with the public and would like return business, a smile and pleasant demeanor go a long way. I don't expect to be chatted up in busy Southwest Houston, but to be practically glared at when I didn't understand the clipped request for my ...more phone number was unpleasant. I went there on recommendation from Angie's List, but see no point in driving that far out of my way again."

"What a surprise to find at the top of a list of dry cleaners, as I am looking for a new cleaners because I am completely disgusted with my last three years of ! My husband and I have regularly had laundry as well as dry cleaning services performed there, and have finally decided to call it quits. They ...more have lost at least 5 items, with only 2 ultimately found. After poor cleanings, I finally started going over each spot with them on each garment, and they are still returned with the simplest stains handsomely ironed into them! (And no comments about why they couldn't get them out.)Short of doing their job for them, I have tried every way to see that my garments are returned correctly, to no avail. So, customer beware. I give

the lowest possible rating in almost every category. I am shocked to see them pop up as an A-1 dry cleaners."

"I have a two-story room in my home that has very long windows. I had to have nine curtain panels cleaned in that room quickly, before the painters were done painting the room. That way I could have the painters rehang those very high curtains while their scaffold was still there. I called many cleaners and they said cleaning those long curtain panels ...more would take at least a week. They also said that each panel would cost about $25 each. Finally I looked up

on Angie's List. She cleaned the curtains in two days and only charged me $7.00 each! Furthermore, the curtains had elaborate decorative valances and she only charged me $3.00 for each of them. The total cost of the job was only $90.00 and the curtains turned out beautiful."

"I thought this was outrageous, on a dress that only cost $450. It was very clean to start with and not damaged. They had no explanation, why it would cost so much money. I heard of rip offs before in wedding gown cleaning, but this was the worst. I took it to a little tiny shop near my home, where they did the same thing for $36!"

"We have used almost weekly for 2 years. No matter the challenge our clothes always come back just as we expect. Spots gone, buttons all intact, no wrinkles, creases down the middle, tissue stuffed sleeves for dry cleaning and starch as instructed. She doesn't like to offer same day service but the extra day and a little extra ...more expense over the $1.?? dry cleaners is well worth it."

"They are very reliable. I would not take a wedding gown there, but in terms of every day work clothes they're great. They're my people and I'm going to use them till I move out of the neighborhood - plus they have a drive through! Two for one on Thursdays!"

"The manager had told me that I could get 50% off on my first month's cleaning, but they would not honor that when I brought the dress in, because I did not bring in the manager's letter."