Houston Dry Cleaners

in Houston, TX

Dry Cleaning Reviews in Houston

F

Rating
The main problem is that this company
was called by another company who my brother,
, contracted for work. The main company brought
and their construction part on board for work. It was made known to me by a couple of employees that they were affiliated.
The house was immediately locked up after the kitchen fire was put out and they had placed a lockbox so only their employees had full access to the "boxing and gathering" of our things. Through the Better Business Bureau, the main company who is a member has negotiated their part of the many missing items from our home of $3791.00. Therefore, I will sign a waiver not to speak regarding that company. I felt that the loss should be shared by both of these companies. However,
is not a BBB member and continues to deny any wrong doings. Of course, it is not known who is or are the perpetrator(s) of the stolen goods. From what can be ascertained, the list totalled approximately $9275.00 worth of personal property that is lost/missing.
The other company has covered boxed contents items except the U.S. Cizenship certificate, the U.S. Passport, the full bottle of Eternity Perfume, HP computer retrieval cd's, gold colored metal lifpstick applicator, 55
fish tank with several tropical fish, (3) Zippo lighter collection, and the 4 x 6 1/2 Oriental rug. The 24" yellow gold chain, jade cuff
which were both in a pocket of one of five (5) Italian suits with Italian shirts in a garment bag is also missing. Also, an Italian made tuxedo with
. Most items which the main company did not cover were garments and the oriental rug which
would've handled.
states that all that was picked up from our house was itemized and have been returned. However, if items were taken for personal gain, of course they would not be on their list.
! As for the list of items missing, we had to go through all of our boxes to unpack upon moving back into the restored house to know what else may have been missing. The unpacking took awhile after we moved in so we finally got organized, possibly by mid-August.
Their customer service on the phone was also fair. When the fire occurred on January 8th 2011, I was in California. I could not get to my personal belongings. It was only in March when I was told by my mother,
, that my collectible dolls were outside laying in the drive way that I became concerned with my belongings. They were packed neatly in my large luggage along with most of my jewelry. Other set of jewelry was placed in my armoir inside top shelf in my red beret hat. Upon my return to Texas on April 14th, I called
regarding my jewelry, the phone support,
smarted off by saying the fire was in January and you're just bringing it up now? In truth, I had contacted mother's insurance agent, Mr.
Roach in March from California when I heard about my dolls in the drive way. Mr.
called both persons in-charge of those companies at that time I believe. After
checked her records, she could see that we had inquired of my jewelry and she said "No, we have not found your jewelry."
When I spoke with Mr.
, he advised us to wait until we could go through all of our boxes before we made any claims but to make a list, which we did. As I had stated earlier to BBB, a company should answer for their employees good or bad. When their employees do well, they get praises, and when things go wrong, they should be just as accountable.
Overall, I would not recommend this
to anybody. The company from the top cannot be trusted.
- Akemi J.
A

Rating
It went well. This is the first time we have had anything dry cleaned in Houston without something (or everything) coming back damaged. Furthermore, they did not balk at fixing the press job on two of the items that initially came back with inappropriate creases. I would use them again.
- heidi H.

Houston Dry Cleaning Articles

Dry Cleaning reviews in Houston

F

Rating
After a damaged dress, a missing blouse and and endless frustration I am left with nothing positive to say about
Houston Dry Cleaners Provider Name Locked
.
Houston Dry Cleaners Provider Name Locked
never returns phone calls as promised and refuses to take responsibility for their poor workmanship and horrific customer service. They only offered to compensate us for the cleaning costs for the dress they damaged and now they are refusing to compensate us at all for the missing blouse. I would sooner wash my clothes in the brackish water in the culvert in front of my house before using
Houston Dry Cleaners Provider Name Locked
ever again.
- Mark F.
A

Rating
The owner told me he is almost always onsite while the store is open. It's the way he maintains the quality of service from drop-off to pick-up. The staff is pleasant and efficient. Clothes in by 8 AM are ready after 5 PM the same day. Alterations (hemming) look good and were ready on time. Highly recommended.
- Glenn H.
C

Rating
They stopped taking credit cards for their wash and fold service, which caused an inconvenience when I paid for both dry cleaning and wash and fold. I eventually stopped using wash & fold after 6 months. Dry Cleaning and Wash & Fold were returned smelling like smoke several times. However, when I told them of this problem, it stopped. I usually picked up everything and dropped off everything once per week on the same day. However, on several occasions when I went a day early for pickup, my items were not ready even though they had been there for 5-6 days. I could not use them anymore when they misplaced my dry cleaning items twice in a one-month period. The first time they sent the items to the wrong
Houston Dry Cleaners Provider Name Locked
store. The second time they sent the items home with another person, who was gracious enough to return them. Besides these problems the quality of the cleaning always seemed to be fine. But, I couldn't take the inconveniences they were continuing to cause me.
- Joseph L.
C

Rating
The work was satisfactory, and the price very fair. However, their "people" skills were sadly lacking. When you work with the public and would like return business, a smile and pleasant demeanor go a long way. I don't expect to be chatted up in busy Southwest Houston, but to be practically glared at when I didn't understand the clipped request for my phone number was unpleasant. I went there on recommendation from Angie's List, but see no point in driving that far out of my way again.
- CAROLYN C.
F

Rating
What a surprise to find
Houston Dry Cleaners Provider Name Locked
at the top of a list of dry cleaners, as I am looking for a new cleaners because I am completely disgusted with my last three years of
Houston Dry Cleaners Provider Name Locked
! My husband and I have regularly had laundry as well as dry cleaning services performed there, and have finally decided to call it quits. They have lost at least 5 items, with only 2 ultimately found. After poor cleanings, I finally started going over each spot with them on each garment, and they are still returned with the simplest stains handsomely ironed into them! (And no comments about why they couldn't get them out.)Short of doing their job for them, I have tried every way to see that my garments are returned correctly, to no avail. So, customer beware. I give
Houston Dry Cleaners Provider Name Locked
the lowest possible rating in almost every category. I am shocked to see them pop up as an A-1 dry cleaners.
- ANN J.
A

Rating
I have a two-story room in my home that has very long windows. I had to have nine curtain panels cleaned in that room quickly, before the painters were done painting the room. That way I could have the painters rehang those very high curtains while their scaffold was still there. I called many cleaners and they said cleaning those long curtain panels would take at least a week. They also said that each panel would cost about $25 each. Finally I looked up
Houston Dry Cleaners Provider Name Locked
on Angie's List. She cleaned the curtains in two days and only charged me $7.00 each! Furthermore, the curtains had elaborate decorative valances and she only charged me $3.00 for each of them. The total cost of the job was only $90.00 and the curtains turned out beautiful.
- Aileen H.
F

Rating
I thought this was outrageous, on a dress that only cost $450. It was very clean to start with and not damaged. They had no explanation, why it would cost so much money. I heard of rip offs before in wedding gown cleaning, but this was the worst. I took it to a little tiny shop near my home, where they did the same thing for $36!
- JOHN F.
A

Rating
We have used
Houston Dry Cleaners Provider Name Locked
almost weekly for 2 years. No matter the challenge our clothes always come back just as we expect. Spots gone, buttons all intact, no wrinkles, creases down the middle, tissue stuffed sleeves for dry cleaning and starch as instructed. She doesn't like to offer same day service but the extra day and a little extra expense over the $1.?? dry cleaners is well worth it.
- SALLY C.
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Houston Zip Codes

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