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I can only hope that my very bad experience is not truly representative of the company's customer service, I suspect not because they would not be getting this many good reviews. But, I shall not be calling them again and will hope that their competition will be a lot more helpful.
His crew barely spoke English, but that didn't matter because they knew exactly what they were doing. They needed no supervision (even though I kept checking on them just in case). The entire job took about 2.5 days. The work they did was impeccable. I watched as they dyed the mortar to color-match the existing mortar on the house. The bricks they arrived with were nearly an exact match for my brick, except that they had more lighter colors (mine is a mix of orange/yellow/light brown). They solved this by going brick by brick and painting every fifth brick or so with a reddish masonry dye. By the time they were done, it was nearly a perfect match. You have to look really hard to tell that the bricks were added later.
My only complaint is that the arch that had collapsed, after being repaired, was still a little off - but there's only so much you can do with something damaged that badly. After I complained to the foreman, he spent another hour chipping, painting, and making it look a little better."
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