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Here's a longer version: It has taken me a while to write this in order to distance myself from what was a very difficult experience for my wife and me, in order to look at it all objectively.
The demo started in June and all seemed to be going smoothly. We made it clear from the beginning that the timeline was the most important part of the job. We were moving out of our current residence on a set date, and said all along that we needed to move in with the work completed. The timeline we were given would have allowed for about a two-week cushion. "No problem," we were told, time and again.
I don't recall exactly when things started to go wrong, but as we approached our move-out deadline, it became clear that the work was not going to be done in time. And yet, at every turn, we were promised it would 'definitely' get done. We held out hope until the very end, and by the time the original deadline passed, the house was utterly unlivable. No-shows, half-days, general lollygagging... all of this contributed to the delays. As our frustration mounted, it seemed the work only got done slower. This is all a part of the experience, I realize that now. But that was before things really started to go wrong.
I have to reserve a special diatribe for
Just the plumbing could be enough to write off this whole experience as a disaster. To his credit,
Alas, there were other issues. The house came with the original wiring from the 20s, so there was a lot of work that needed to be done on that end. More than we expected, in fact.
During the patchup work from the rewiring, someone hit a gas line in a wall. They ended up having to punch holes in already painted walls to find out where it was. We had already moved in by then. It was a mess, and obviously a dangerous situation. This is something else I blame on the plumber. We said from Day 1 that we wanted the antiquated gas lines removed completely. Not only did it take him forever to do it, he did a half-a** job when he finally got to it. He should have capped the gas line at the source, not a patchwork removal. We're lucky this didn't turn out worse.
There's more. The lights in the bathroom were installed crookedly and had to be redone. After they were redone, the lights did not clear the frame of the bathroom mirror, and the workers thought it would be OK to cut half-moon cutouts to make the frame fit. Also redone. The tiling in the bathroom is a little disappointing. It looks nice enough, but upon closer inspection there are numerous errors and what seems like sloppy work. It may have been hard tile to work with, but I believe it could have been installed better. The cabinets were well made but poorly measured. One of the drawers did not clear the
Overall, the job was not very well organized. We had several antique doors that we wanted to re-use, but the door frames were not constructed in a way that would allow the old doors to fit (
When the time came to reconcile all the charges,
My biggest complaint, aside from all that's listed above, is that with a job as big as ours we should be able to expect the contractor's unbroken attention with the best help they can possibly offer. Too many times, we did not get that. Too much was promised; if they had been forthright about timing and what they could - and couldn't - accomplish, it would have been a more positive experience all around.
I would recommend them for their honesty. I am not convinced of their ability to seamlessly handle such a big job, but at the very least I know they are not going to screw me over.
I can't say enough good things about my experience.
unforeseen issue that came up but took no more than a day and a half to resolve.
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La Marque, TX