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In addition, she told me that the information they send out at the beginning of the season says that any service that we had done the previous year would be repeated this year. I evidently did not read carefully enough. This is the second company we have used and the reason we cancelled the first one was because they were constantly being bombarded with other services that they thought we needed, so it is certainly something to be aware of.
out they sprayed the trees and shrubs for pests. I've noticed that each fall my crepe myrtles always gets mites. I don't think they are spraying them because there is no residue on the windows (they are close to the windows and if they were sprayed you would see something on the windows. I noticed that my
crape myrtles have mites as the leaves are black and the trees look
diseased. I called over a week ago for a re-service to have them
sprayed again. Their policy is to come out within 24-72 hrs. The person
told me it would be 24-72 hours. When 72 hours, the third day passed I
called and another person said that it always takes 5 days and promised
to get someone out this week. Yesterday, Thursday, a week has passed since calling and it was getting
late so I called to make sure I was still on the schedule for a
re-spray. They assured me I was and that they would be out Friday.
Friday is here. 1:00pm there has not been anyone here. I contacted them and spoke to
is now 4:30 and I get a voice mail letting me know that I've been
scheduled for a shrub service within the next 2 business days. I immediately called back and of course the office is closed for the holiday. (Labor Day). They wait till they are closing to send me a voice mail so I can't speak with anyone.
This has gone on for 3 years now. I have missed service calls and have to
call to see when they are going to come out. I've had to call
repeatedly to have a re-spray done. I've been put off for the FALL
"deep root fertilization" for 2 years now. This should be done around
the first of October and they are finally ready to fertilize in
DECEMBER! Too late for that. I have had it with this company.
My biggest problem with them is how obvious it is that I have weeds on the fence line and on the perimeter of the house and shrubs. They have done absolutely nothing to address unless I call them. You are supposed to be the experts, why do I have to call and tell you to address what I hired you to address in the fist place. Lawn care is more than just coming every month and putting down granules.
For $78 a treatment I expected better, the person treating rarely spends more than 5 or 10 min and then rolls out leaving me with a canned printout telling me how great my yard looks. My yard looked great when you guys started it looks like a weed invested mess now. Thanks for nothing.
This was surely the most difficult time I have ever had trying to give someone my business.
What was very disappointing is that I personally recommended street - a total of 3 referrals.
To this day, my two neighbors across the street still use
My yard was in much need of help.
The lawn looks great today. I couldn't have asked for a better company
I was told that a call had been made to inform me of the upcoming service, which was a lie. I searched two weeks of phone call records and no calls from them.
The service was not provided but the next day I got an email stating that the service had been provided. I called them and I was told that most probably the service was performed in the wrong location. I wonder who the lucky or unlucky person is that got home and found his or her lawn full of holes and plucks of dirt and grass everywhere.
At this point they cannot tell me when the service will be provided, which might render it useless. I do the over-seeding myself and, judging by experience, by the time it gets done it might be too late for new grass to grow strong enough to survive the winter. By the way, I do the over-seeding myself because they use very "efficient" spreaders which throw more seeds on my flower beds than on my lawn.
I have used them for a few years, not because of satisfaction but because of the lack of better choices, and after this many years they do the service at the wrong location. So far this is the worst excuse I have been given by them.
Every year I have major problems with scheduled services, sometimes too early in the spring and always late or very late for late summer and fall services. Every year I get poor excuses and it takes me several calls to get prepaid services done.
This is it, next year I am using someone else even if the Angie's List reviews are not very good.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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