Harrisburg Internet Services

in Harrisburg, PA

Internet Service Reviews in Harrisburg

F

Rating
Billing is another issue. My first partial payment was due on
22. So many items were added and subtracted, I could not tell what was what. Today I received notification of my next bill which is $250.88. The bill is due only one month after the first one on August 21. However, this bill includes what
calls a "Carryover from Prior Bill" of 107.94. I just called
to question this, and yet another representative put me on hold until I heard a click and then a busy signal. The phone company had hung up on me--this has happened before. If
had any customer service sense, that representative who was dealing with my account should have called me back.

Anyway . . . other issues . . .
My initial agreement (made verbally over the phone) was that the bundle would cost 99.99/mo. first year. My bill says $114.99.
The premium channels that were supposed to be free are billed at 37.00 with a credit of 24.99 so they actually cost $12.01.
HBO is listed as a promotion for 3 months not the full year as initially promised.

Comcast is more expensive, but I understand why people subscribe with them because
in a mess.

Update--still no resolution after four phone calls, one of which had me on hold for at least two hours. The representatives have no authority to remove erroneous charges from your bill. They claim they will submit reports to a supervisor and that the supervisor will return your call in a day or two, but no one calls back. This is very frustrating. Please stay away from
.

One final update--after three calls, I happened to be connected to someone named
.
worked in human relations, but because of the
strike she was working 12 hour days and ended up taking my call. As with the other representatives,
had to take my case to someone who could make a decision. They gave her the run-around as well, telling her to tell me that the charges were from prior services. But
stayed on my case like it was her own. She called back several times to update me after her shift was over. Finally she called with the good news that she was able to prevail upon someone to delete the unexplained, fraudulent charges from my bill. I wouldn't say my confidence in
is restored, but I am heartened to know that at least one good person works for them. They should promote her--let her restructure the company and design training activities for customer service employees.
- Seth L.
D

Rating
The Service Date given is the date that
FiOS Service
was installed in my home.
did not charge me anything to install
the service, and the technicians that installed the service were very
knowledgeable, and professional. Unfortunately, that was my LAST experience
with anyone from
who is knowledgeable, professional or
customer-oriented. Over the past four years, I have watched my costs for the
bundle of services skyrocket from $99.00 per month to $172.00 per month, with
no increase in quality. The quality of my internet service completely has
deteriorated. Internet speed went from
about 54 Mpbs DOWN to 17 Mpbs, yet I am still being billed for the higher
speed. The router is a piece of junk
that is out of order most of the time, constantly has to be reset (at least three times each day), and this is my SECOND router. Internet outages and disconnects are common,
and no one at
can tell me what is wrong. The television service is horrible. I have the mid-range tier of channels, and
there are at least 100 of the 260 channels that I get that are worthless to me
because they contain programming that I am not interested in (sports,
radio-over-the-TV music) or offer programming in non-English language
format. I have also learned that
channels can and will be dropped and added without warning from
, and the channels that are added are usually something with programming that most people will not enjoy (Jewelry Television, anyone?). Fortunately, my copper-based landline
telephone still works just fine, and this is where the trouble comes in. My contract recently expired and I went
online to see if I could modify my bundle of services to something more
economical and appropriate. I found television and internet service that I
could live with, but I was informed that all new contracts offer only VOIP
telephone service, called FiOS Digital Voice Telephone. The problem with this service is that it does
not access 911 emergency dispatch and it is incompatible with most home alarm
systems. This phone service is also prone
to regular outages and will go dead in any type of emergency situation (such as
a snowstorm).
admits all of this and actually includes this information in their “terms and conditions,”
but if you fail to read it there and sign the agreement, you are also agreeing
to hold
absolutely harmless for any “ problems” that result from not
having immediate access to 911 or alarm system failure. One
does not need much of an imagination to know what sort of “problems” could result. When I asked if I could be unbundled to get away
from this inadequate telephone service, I was given a firm NO, and told in no
uncertain terms that there were no alternatives. TWO Customer Service specialists told me
this. Since the only reason why I have a landline is to have 911 access at my
home, I telephoned the “service disconnect” number I was given and told the
person there to disconnect
FiOS at my home. After explaining my
situation and repeating the lack of options I was given, THEN
was
willing to negotiate with me. This whole
process of attempting to modify my
service bundle only took about six
hours of my day. In the end, and only after a great deal of hassle and struggle did I get to keep my old
telephone service.
customer service is as bad as the customer service offered under the old Bell System.
My advice is to avoid
bundling if at all possible; and if you must bundle take the shortest possible contract,
’t go for
the Visa Prepaid Card they offer, and INSIST on the
copper-based landline telephone service only, especially if you have a home
alarm system. The FiOS Digital Voice
Telephone system does not work with home alarm systems.


- Esther W.

Harrisburg Internet Service Articles

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All Internet Service Providers in Harrisburg, PA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Homemade Design

41 Monument Ave
Boston, MA

HostCrusher

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In-Vision Technology Services

852 Prospect St 2nd Floor
York, PA

JAZ Design Company, Inc.

PO Box 35
Rossville, PA

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

KELLER BROTHERS FORD

730 S BROAD ST
Lititz, PA

Kim Hale Private Investigations

401 Atlantic Ave Suite 9
Delray Beach, FL

Laximi Company LLC

311 Warren St
Waltham, MA

Local Results

5202 Douglas Corrigan Way
Salt Lake City, UT

LocalNet Corp

325 Hampton Hill Dr
Buffalo, NY

Macgirl Inc

880 Mandalay Ave
Clearwater Beach, FL

Marcor Technologies Inc

2807 Yosemite Dr
Aurora, IL

Master 55

40446 N Rte 59
Antioch, IL

Mike McLaurin

1065 Roosevelt Ave
York, PA

MIND Development and Design

313 West Liberty Street
Lancaster, PA

MINE Advertising

356 Fairview Ave
Mc Sherrystown, PA

Modern Web Studios

1067 N Main St
Nicholasville, KY

My Utility Brokers

9344 Tarryton Ave.
Whittier, CA

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