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was installed in my home.
the service, and the technicians that installed the service were very
knowledgeable, and professional. Unfortunately, that was my LAST experience
with anyone from
customer-oriented. Over the past four years, I have watched my costs for the
bundle of services skyrocket from $99.00 per month to $172.00 per month, with
no increase in quality. The quality of my internet service completely has
deteriorated. Internet speed went from
about 54 Mpbs DOWN to 17 Mpbs, yet I am still being billed for the higher
speed. The router is a piece of junk
that is out of order most of the time, constantly has to be reset (at least three times each day), and this is my SECOND router. Internet outages and disconnects are common,
and no one at
there are at least 100 of the 260 channels that I get that are worthless to me
because they contain programming that I am not interested in (sports,
radio-over-the-TV music) or offer programming in non-English language
format. I have also learned that
channels can and will be dropped and added without warning from
telephone still works just fine, and this is where the trouble comes in. My contract recently expired and I went
online to see if I could modify my bundle of services to something more
economical and appropriate. I found television and internet service that I
could live with, but I was informed that all new contracts offer only VOIP
telephone service, called FiOS Digital Voice Telephone. The problem with this service is that it does
not access 911 emergency dispatch and it is incompatible with most home alarm
systems. This phone service is also prone
to regular outages and will go dead in any type of emergency situation (such as
but if you fail to read it there and sign the agreement, you are also agreeing
having immediate access to 911 or alarm system failure. One
does not need much of an imagination to know what sort of “problems” could result. When I asked if I could be unbundled to get away
from this inadequate telephone service, I was given a firm NO, and told in no
uncertain terms that there were no alternatives. TWO Customer Service specialists told me
this. Since the only reason why I have a landline is to have 911 access at my
home, I telephoned the “service disconnect” number I was given and told the
person there to disconnect
situation and repeating the lack of options I was given, THEN
willing to negotiate with me. This whole
process of attempting to modify my
hours of my day. In the end, and only after a great deal of hassle and struggle did I get to keep my old
My advice is to avoid
bundling if at all possible; and if you must bundle take the shortest possible contract,
the Visa Prepaid Card they offer, and INSIST on the
copper-based landline telephone service only, especially if you have a home
alarm system. The FiOS Digital Voice
Telephone system does not work with home alarm systems.
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- Handyman ServicesFerrees Maintenance & RepairMember Price$99 $325VIEW
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