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From the start, with any rain, I would get water streaming down the back wall from the frame of the window. I also had leaking in the roof. C & Z responded quickly and I was assured that the work done would remedy the problem. Someone was back 2- 3 times with "fixes" that never fixed the problem.
In 2008 I had another construction company re-side, re-roof and add a front porch to my home. I was told that all of the windows in the sun room would need to be re-framed. New insulation was added and a new roof was added. Now, finally, I have no more water coming into my room.
In addition, the 3 windows along the back are not hung evenly- space between them does not match and one of them is not even straight.
I have to take some responsibility as I was younger and had virtually no experience dealing with contractors. I had expectations that were not realized and I should have been more forceful in my demands for satisfaction. I was naive enough to think that I would receive the quality work that I was promised.
Flash forward to today. I have 3 windows that have broken seals. When I called the company, surprisingly, in my file there is no record of what type of windows were installed and there is no indication on the window as to who is the manufacturer. I imagine the only remedy is to
This was 1 huge disappointment.
And now for the negative point, the service after the sale. Charter provides a one year home warranty. New owners have a 45 day walk through and an 11 month walk through to address any problematic issues with the home. Seems very generous, right? But the Home Care Manager is nearly impossible to get ahold of which leads one to believe that Charter wants to SELL you a home, but they don't much care about what happens after that point. It takes multiple emails and phone calls to get anyone's attention. I have long since stopped assuming that anyone will show up to my home at the stated time and you can guarantee that only about half of the promised repairs will get completed on the first visit. Clearly Charter does not employee enough people to function in the role of care manager and they don't seem to grasp the damage that this lack of responsiveness does to their reputation. Calls to supervisors go unanswered. Not even a letter to the Charter president garnered a response. I should also add that NONE of the repairs needed to our home are major. All of them could be handled fairly quickly and easily. But calls, emails and letters go unanswered. I previously wrote a glowing review of Charter but this recent turn of events turned a positive building process into a very negative experience, calling Charter's reputation and integrity into question.
The addition on our home appears to have been part of the original home . Our neighbors are always stopping and complimenting us on our addition. What really made us feel like we chose an excellently qualified contractor was when our township inspector and loan inspector both complimented and made comments to us on the excellent quality of craftsmanship that went into our addition. These two people go to many home renovations and told us that it was some of the best work they have seen.
We're recommending them to our parents & will recommend them to others in the future!
We'll be calling them down the road for other projects we have in mind."
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New Holland, PA