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Greensboro Hvac Articles
Hvac reviews in Greensboro
On Tuesday the technician was a no Show. I called the offices later in the afternoon and was told that "He...something something something.... Oh he will be there in the morning"
On Wednesday morning I left the house at 10:30pm since I could not wait there all day. The technician showed up in the afternoon took a look at the unit that was not working and gave us a quote for $5800 to replace the unit. He then charged a $69.95 site inspection fee. What was that for? Called the office that night asking what in the world is going on and why did you charge me for something that was already prepaid.
The following Wednesday, the $69.95 is deposited and hits my bank.
So you want to know how you did?
I will not do business with you ever again, nor would I want to do business with any of my family or friends. There exist no value or moral to what appears to be a QUICK BUCK. Have fun with my $170 dollars.
As far as your quote - its high.
As far as showing up on time - your consistently late.
The technicians must not be told how the payment is to be made or what they are showing up for, that makes you unorganized.
As far as telling customer what you think they want to hear - your spot on! I wanted to hear that I was going to get good service.
I feel as if I did not receive a good customer service.
I feel as if I did not receive a good technical service.
I feel as if I did not receive a good value for the money you received.
I was overcharged. I was made false promises that were not kept.
The owner is out of town so they can't issue a refund. They did let me speak to the technician.....
The technician said...."he felt as though he did a good a thorough job."
Your business is going to fail.
If your a customer that wants trustworthy service. This is NOT the place to call.
My only complaing is regarding cost, especially on the Freon side as there isn't much difference on cost per Lb after first pound. Last year I paid overall 50% less for the same service and to get the same outcome (my A/C worked as it is doing now). That time I got a sale price on the Tune-up (50% off) and the Freon was about 40% less after the 1st pound.
I was aware of their price as they did very well on the communication, nonetheless, I decided I would give it a shot and change provider this time as I had issues with appointments cancelled last minute with the previous contractor as well as to see if I would eventually get something else out of this service, but I didn't figure it out other than the better unit clean-up.
Bottom line, Yes I would definitely use them again, but will make sure I shop around for prices before taking a decision.
After inspection he said a capacitor had failed and that it should fix the air, at least short term. The air conditioner is the original equipment from when the home was built in the mid-60's.
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