"They came out at the correct time to give us a price. We agreed to it and wanted them taken down at a later date because we were having new windows installed. They did a great job cleaning and installing the curtains. I believe the bent over backwards ...more to accommodate us. The installer was prompt and polite. "
Rated Review by alan D.
responded to my home in Fort
Florida in which i Lease to a family as I live in
Island. The technician walked around the outside of the home to see where the water was coming from ...more that was soaking the carpet in one bedroom. The technician was with my tenant and told him the problem is from the sprinkler system outside of that bedroom and proceeded to shut down the sprinkler system, he then spoke to my wife and told her what he found and what as done. He then began the drying out process by pulling up the carpet and pad and placing drying fan in that area and stated he would return next morning. The next morning another technician arrived and what had begun as the 1 bedroom had now spread to all 4 bedrooms and halls and other rooms. This technician investigated and found that a pipe had broken in the wall and shut down the water line to put a halt to the problem. After all was said and done we attempted to speak with
about what we deemed their negligience in their initial response and sought resolution to what now was triple the damages which were not all covered by insurance. We were continously told that the owner has a "Policy of not speaking with CUSTOMERS" and no one would listen or seek a resolution on our concerns and loss.
now claims that they are not," A LEAK DETECTION" buisness,t this statement made through communications as a result of our filing with the Better Buisness
, yet did not hesitate to respond to the tenant when he called about the situation and begin the job for which they began charging for. This is certainly a company that feels the, COMPANY IS ALWAYS RIGHT, and if you use their services its at your own risk. "
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"My uncle recently passed away and my 92 year old aunt had not been unable to keep up with house cleaning. All room have drapes that are 25 years old and most have not been cleaned in years.
came to the house and determined that all could be successfully cleaned. They shared possible outcomes ...more with fabric that old. All drapes cleaned beautifully but the living room drapes needed to be relined due to extreme sun damage. It was a number of weeks before the appropriate lining fabric was available from the manufacturer.
called weekly to apologize for the delay and provide an update.
This is a local, family owned business that has been around for decades. They are all about an honest evaluation and service. They insisted on not charging for the labor for relining the living room drapes because it had taken so long. That was above and beyond as it was not their fault. I strongly recommend these great people with a great service! "
"I hadn't had the drapes cleaned since moving in and have cats who love to rub against them. My drapes look like new! Excellent job! They even took their shoes off when asked since we don't wear shoes in our home. Also, they did such an excellent job when my 19-year-old son was the one home, since I had to work all day. I will definitely ...more ask Joy and her team back again. Thank you. "
"I came home after my first cleaning to find my back door unlocked and the key to my unlocked home in my mailbox despite the fact that the ladies were supposed to take the key for the next cleaning. The cleaning was ok but a few things were missed. I sent a text to the 'how did we do line' on Friday regarding the issues. When I had not ...more received a response by Tuesday, I called the office, expressed my concerns and left a message for the owner to call me back. Now nearly a week has passed and I have not received a return call or text. Obviously the security of my home and the retention of customers is not a priority for
. I have advised them that their services are not longer required. "
"PERFECT. PERFECT. PERFECT. And it was no easy task. Our bedroom has drapes hanging from the ceiling and swept to the side to make a mock canopy. In the 21 years we have lived here, we never dared to touch them. Morgenthalers came, took them down, cleaned them so they look fabulous, and put them back up. it took hours but the two installers could not ...more have been nicer or more professional. They also cleaned our bedskirt and put it back (and our mattress weighs about the same as a VW Beetle.) One of the sheers had a tear I didn't notice but my husband did, wondering why we didn't just replace them. Without a word, Morgentalers carefully patched it and it looks great. I have used Morgenthalers for years; my grandmother in Maplewood used them decades ago, and so did my parents. You cannot do better in this town. "
"We received our detailed estimate within two business days (there was a ton of measuring and calculation needed for our large family room with cathedral ceilings).
offered to have the Duct Cleaning experts to stop over and determine if a vacuuming was necessary. They met me at the house and inspected several ducts, returns, ...more and the furnace. After the inspection, they advised me that no duct cleaning was necessary and they would just be taking my money unnecessarily. It's great to know there are still honest companies out there that aren't always after the almighty dollar!
We are in process of scheduling the cleaning. I will update this review afterwards. "
"Absolutely great service - on time, friendly, super-helpful (we were having interior painted at same time and they guys actually spent about 20 mins helping the painter get set up) and did an incredible job. The honeycomb fabric shades have been in the windows - and in the sun - for more than 15 years and they came back to us bright and clean and undamaged, ...more Same for the heavy drapes that framed the windows. They took 'em down, put 'em back up and even held them for a week til painter was done. I unreservedly recommend them!"