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Internet Service reviews in Fresno
I dread ever having to call
different numbers to dial to reach
use. No matter what number I dial, I get a robotic voice that asks a
lot of questions. It wants phone numbers and account numbers, which I
have, but then it will ask questions which I cannot answer. Frequently,
the questions asked do not apply to why I am calling, yet if I cant
tailor my answer to the robot questions, I cant get service. If the
robot voice doesn't understand my answer, it repeats the question it
When I am able to get a human, I am frequently transferred. On transfers, I am routinely disconnected.
So I called to ask what this was about. After the usual bad experience in even reaching a human voice, I was informed that I had an outdated modem, they had a new better one and wanted me to have it. They said they'd send an install kit and i asked them to come out and do the install themselves.
I informed the person on the line that I'm not comfortable doing this sort of thing and I wanted them to come out and do it themselves. They refused to send a serviceman out. Instead I was told I had to receive it by mail and install it myself.
Of course, i was unable to install it myself. So I attempted to call
It went horribly. I was only able to reach a human voice by dialing numbers that connected me to people who told me they would have to transfer me. This
There is a 2 second delay between when I speak and when they hear my voice, and vice versa. As a result, I was never sure they were hearing me, and I was being interupted and spoken over. I never feel like my concerns are fully understood.
I am hoping to leave
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