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Local Articles in Fresno
Has shopping for wireless Internet left you confused? Two computer repair and service experts explain which download speed you need in your home.
Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.
More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.
Internet Service reviews in Fresno
I dread ever having to call
different numbers to dial to reach
use. No matter what number I dial, I get a robotic voice that asks a
lot of questions. It wants phone numbers and account numbers, which I
have, but then it will ask questions which I cannot answer. Frequently,
the questions asked do not apply to why I am calling, yet if I cant
tailor my answer to the robot questions, I cant get service. If the
robot voice doesn't understand my answer, it repeats the question it
When I am able to get a human, I am frequently transferred. On transfers, I am routinely disconnected.
So I called to ask what this was about. After the usual bad experience in even reaching a human voice, I was informed that I had an outdated modem, they had a new better one and wanted me to have it. They said they'd send an install kit and i asked them to come out and do the install themselves.
I informed the person on the line that I'm not comfortable doing this sort of thing and I wanted them to come out and do it themselves. They refused to send a serviceman out. Instead I was told I had to receive it by mail and install it myself.
Of course, i was unable to install it myself. So I attempted to call
It went horribly. I was only able to reach a human voice by dialing numbers that connected me to people who told me they would have to transfer me. This
There is a 2 second delay between when I speak and when they hear my voice, and vice versa. As a result, I was never sure they were hearing me, and I was being interupted and spoken over. I never feel like my concerns are fully understood.
I am hoping to leave
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