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12/1: New floors ordered at Home Depot. I was specific that I needed installation completed on 12/27 due to holiday plans and guests.
12/5: My condo association requires architectural modification documents and samples of sound mitigating materials. I contact USIG and advise them that this is a very tight turn and we need to get this information to my building ASAP. I email UGIG the application packet with all of my sections completed. I am assured they will have it into my building within "the next couple of days."
12/17: Floors arrive at Home Depot. I call my building to assure the install has been approved so I can have the floors delivered. I am advised that USIG has sent no information. I call USIG to check in. They say the paperwork will be there "tomorrow."
12/18: I call my building. No paperwork. I now have the floors scheduled to be delivered on 12/20 and cannot have them delivered without building approval.
12/19: No paperwork. I am assured by USIG that the paper work will be in before the delivery arrives the next day.
12/20: No paperwork. I have now called USIG twice daily for the last few days and they have done nothing to act.
My floors are scheduled to be installed on 12/27. On 12/26 I call my building to verify that everything has been completed.....still no paperwork from USIG and installation is not approved. I call USIG multiple times. I am told that the paperwork is sitting in their
compliance department and that they are "out of the office due to the holidays and will not be back until tomorrow." The PROMISE me the paperwork will be in before the installation team arrives.
12/27: Installer arrives, no paperwork. I call USIG they promise it by 10am...nothing. I call back...the promise it by 11am...nothing. I call back. They promise it in 30 minutes...nothing. FINALLY, at 12:05pm the paperwork is emailed to my building...incomplete. I finally send the the install team away.
The general manager of USIG then calls me and attempts to blame everything on the Home Depot. When I asked why is took 3 1/2 weeks and countless calls to have them complete routine paperwork they had no answer. I advised him that install would not occur until I worked things out with the Home Depot but they sent and installer anyway on Monday. I sent him away as I now had guests in my home and was not willing to have my floors torn apart with guests in the house.
I will NEVER allow these people in my home again.
On 10/7/13, the design plans for my kitchen were finalized and approved. That same day, I still don't have a functioning kitchen. I've done nothing short of beg
Day after day I've been promised that there would be a crew working at my condo all day, only to come home to the disappointing fact that nothing had been done. On the rare occasion someone did show up, the installation has been both dangerous and shoddy. For weeks, there were many jagged metal edges exposed - I told
One of the reasons I selected
I really just want to have my kitchen completed and I hate feeling like I'm going to have to take legal action to make that happen.
As I said in my first review, he is a very articulate and professional person. I am sorry that my opinion of the company was tainted by other negative reviews on the internet, and on Google.
I was asked by Angie's List to provide a review of
Unfortunately, any job in our house. We did not get back to
THE REASON IS THAT
What we chose for our new flooring turned out to be back ordered until initially December, then January, then early February. This was nobody's fault except the distributor (and a lack of action by the store). We were informed of the delivery date one week before delivery, and
He initially quoted 3-4 days to complete the job and finished in just under three full days. The old hardwood was glued to the concrete subfloor 'very' well and had to be chiseled out in small pieces. This was unexpected and added to the job timeline. As a side note, this is a very loud process, so if you live in a condo with neighbors, be considerate and give them a heads-up... Previously I lived in places where this level of noise would not be tolerated, so double check on this before going too far into the process. That said,
They moved the refrigerator and
Our concrete subfloor was not true and level in spots, which necessitated use of a special glue. This was an extra charge from the initial quote (about $1200 extra...) That was the only surprise of the job.
The type of wood flooring installed has an oil-wax coating applied after the whole floor is installed. Unknown to everyone, one coat was not sufficient, but
Overall I would not hesitate to recommend them. His quote was not the lowest, but certainly not the highest. I firmly believe you pay for what you get, and his results were worth every penny. Just finding a contractor that shows up on time, everyday, in South Florida is hard enough, and to get quality results is even harder to find."
Installation of both tile and wood product floors went very smoothly. I was having three flights of stairs done and not sure what to expect. The end result of all areas/types of flooring work done by
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