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B
"I had contact three months ago. They charge $79 for the internet and the phone. We like the reliability of the service. If I had no problem, I would stick with them.

-Jacqueline C.

D
"They're high-priced. That's where my frustration is. They can work with you. The rates were smaller than what they are now. They're outrageous. I've" been with them for a little over 3 years. I wanted an upgrade but they said I already have everything. I said that I don't need all those channels. I wanted the lower rate but I still want the same quality of the TV. I can't get it because I'm not a new participant. I had to leave, go somewhere else and come back again. I've been with them for years, so why shouldn't I be able to get the same service as what new people are getting?

-Donna R.

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Local Articles in Detroit

Do you still need your landline phone?

Home phones are in a period of transition, with traditional landlines being replaced by mobile phones or voice over IP services. But is it really time to ditch your landline, or should you stay connected?

Illustration by William V. Cigliano
Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Internet Service, TV Service - Cable, TV Service - Satellite, Phone Service - Cellular, Phone Service - Landline

TV, cable, phone and Internet services consistently rank as some of Angie's List most complained about categories - here are five tips to beat poor customer service.

Angie's List
Alarms, Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring, TV Repair, TV Service - Cable, TV Service - Satellite

Whether you have cable TV, satellite TV, a landline phone or cell phone, you can save money by negotiating with your current provider or shopping around for another.

Angie's List
Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring

It's a common dilemma for today's parents: should i get my child a cell phone? Here are some tips to help you decide.

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Phone Company reviews in Detroit

F

Rating
I spoke with
Detroit Phone Companies Provider Name Locked
at
Detroit Phone Companies Provider Name Locked
. I always pay my bills on time and have great credit. i was out of town for the 4th of
Detroit Phone Companies Provider Name Locked
and my bill was late for 2 days. I called them back and asked them to waive late fee and interest. After being a customer for 5 years plus and never missing a payment I thought he would give me a break. The late fee was only a couple of dollars but I was just unhappy that they would not help me since I was out of town and had a legiment reason on why I missed the payment, I then Asked to be transferred to a supervisor and he refused to transferr me so i decided to cancel all services with this company.
- William B.
F

Rating
I have absolutely had it with these people. We moved down to SWFL about a year ago and they have been nothing but a problem.
No one informed me of extra charges on my first bill, so they had to credit me back those after, days of fighting. Next there were third party charges to my bill. They couldn't even explain those! Then I moved my service to my new home and the "one-time" fee that was never quoted to me in the first place showed up on my SECOND bill at the new house. I thought it was just an error, so I paid the current amount due and was waiting for it to fix itself. Well, guess what? I was on vacation and received an email from
Detroit Phone Companies Provider Name Locked
saying that my service request was complete. Service request? I requested nothing. Come to find out they stopped my long distance service (I can't even dial an 800 number now) was cut off for non payment even though I've been paying the full current amount due every month. I'm now waiting for the 4th level of escalation to return my call. They haven't and I doubt they will. Apparently, they are the only game in town so they feel free to over-charge at will.
I can't believe there is no other landline service provider in
Detroit Phone Companies Provider Name Locked
, FL, but it looks like I will have to cancel my service with these people and file and FCC complain. They are completely unscrupulous! I was told by a top supervisor that my bill would never exceed $66/month with my service options - I have her name and badge number - but in reality it has never been that low and it goes up every month even though I have unlimited long distance and no other fluctuating costs.
STEER CLEAR!!!!
- Kathryn R.
A

Rating
I love that they give us customer appreciation things like dinner/movie certificates where they give you a free OnDemand movie and a gift card for $15.00 to buy "dinner". Nice touch that makes me want to stay with them and the service is high quality so I want to stay with them anyway.
- Julie H.
F

Rating
They are really outstandingly terrible. It must have been three or four years ago, I and wanted their services renewed. That's when we had the computer in a data cable line. We went wireless. When I called to get it done, the guy was up here for some other reason. He just the called the office and said, "There's nothing, just disconnect this other line." They said it was much easier if I had both lines in my names since one line was in my husband's name. I was okay with that, but then they cancelled the whole contract. They went through all the contracts and all the breaks that I was having in the first place were cut out. I wrote to them because it was very high. Anybody I would call would say they'd call back. I never got any satisfaction.

Whenever I called them, he had to come back and tell the whole story all over again. I finally wound out. I kept deducting the amount of what the other charge was. Since I installed this number which was given to me some 30 years ago, they've had it unpublished. I can't cut them off. I wrote to them and we came to a conclusion and we paid it off. That must have been two years ago. The billing has never changed and it's still got the over billing on it. It still has the unlisted number and there is no kind of relief and now they charge me $5 a month for late fee payment.

These people are a monopoly. I want to change it except that here, the rest are not any better so for now I am keeping them. That is terrible. I don't know how these people stay in business. When you call them, the music plays forever and there are a lot of ads going on. After that, you get a menu after menu after menu. I don't mind a certain amount of those but when it goes on and o it gets crazy. Who has time to write to them when they don't behave themselves.
- Jeanne J.
B

Rating
I use
Detroit Phone Companies Provider Name Locked
for Internet and cable. We have a big bundle with them. We have rarely had any trouble. I pay everything online. Their price is reasonable. we've been using them since we got to this house for thirty years so we've been with them for a long time. We are satisfied with them. Their price is over $100. I don't know what anyone else charges. I think the quality of their service is very good. Their responsiveness is very good, but I haven't had to contact them in quite a while. I will be using them again.
- Jerry J.
C

Rating
One hand does not know what the other hand is doing. You can't get a straight answer out of them. The sorriest thing I did was go to the storefront and ask questions at the storefront, because they have no clue. I have let my bill run the way it has been running and they are overcharging me by, like, $50 monthly. I was supposed to be in a package where I got two things for $50. For $100 per month I should have triple play. I could care less if I disconnect from them and never see them again.
- Kenneth K.
A

Rating
The customer service representative was very knowledgeable and professional. She resolved my service issue quite easily and promptly. I was expecting to have to agree to an in-person service call, but the rep quickly assessed the problem over the phone and provided clear-cut instructions in the resolution process. In spite of the issues that I have with
Detroit Phone Companies Provider Name Locked
's pricing and packaging of channels, I found that their service department was excellent.
- Diane C.
C

Rating
The initial installation took longer than I would have expected, but the provider was courteous and helpful, and got services up and running. My concerns have to do with the subsequent trouble in reaching a human being for service concerns, and the increasing rates. I also had a billing problem.
- Lisa S.

Phone Companies in Detroit

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

2 Wire Doc's

13000 W. 8 Mile Rd.
Oak Park

5LINX

Detroit

ABIGAIL SECRETARIAL & ANSWER

13033 W MCNICHOLS RD
Detroit

ACCURATE ALARM MONITORING LTD

31511 HARPER AVE
Saint Clair Shores

ACTIVE COMPUTERS CORP

30701 CHARLESTON CT
Farmington

ADVANCED COMMUNICATIONS SVC

180 S TELEGRAPH RD
Waterford

Alliance Telecom Corp

7582 Las Vegas Blvd

AMBS CALL CTR

338 FRANKLIN RD
Pontiac

AMERICAM MESSAGING

301 E BALTIMORE ST
Detroit

AMERICAN MESSAGING

20350 ALLEN RD
Trenton

AMERICAN MESSAGING

13555 LESURE ST
Detroit

AMERICAN MESSAGING

42850 MERRILL RD
Sterling Heights

AMERICANA OFFICE PLAZA

16540 W Chicago St
Detroit

AMERICENTER

200 E BIG BEAVER RD
Troy

ANSWER ALL SVC

21630 W MCNICHOLS RD
Detroit

ANSWERING SERVICE INC

54 N MILL ST
Pontiac

ANSWERING SERVICE INC

17016 MACK AVE
Grosse Pointe

ANSWERING SERVICE INC

25140 Lahser Rd Ste 100
Southfield

Argos Automation

9710 Cairn Ct.
Holly

AROUND THE CLOCK CALL CTR

21540 Prairie St Unit E

AT&T

PO BOX 8100

AT&T

111 Monroe St
Detroit

Bright House Networks

14525 Farmington Rd
Livonia

BRIGHT HOUSE NETWORKS

700 CARILLON PKWY

Bright Power Solutions Inc

45100 Sterritt St Suite 106

CINDY'S ANSWERING SVC

1020 BALFOUR ST
White Lake

Clear Rate Communications

555 S Old Woodward Ave
Birmingham

CloudSource Communications

18778 Woodcrest St.
Harper Woods

Comcast

4500 Delemere Blvd
Royal Oak

Comcast Cable

5775 Interface Dr
Ann Arbor

Comcierge Systems, LLC

9016 Taylorsville Rd

COMMUNICATIONS X-CHANGE INC

22430 GLEN CT
Saint Clair Shores

ComTech Central

30349 Gratiot Ave
Roseville

Connect My Service

375 W Grand Blvd
Detroit

DALY'S ANSWERING & TLMNGMNT

42916 W 10 MILE RD
Novi

DEARBORN BUSINESS CTR

22963 OUTER DR
Dearborn

DEBRA'S PTAS

3281 COOLIDGE HWY
Berkley

Doug Goens Computer Services

2227 N. Campbell Road
Royal Oak

DYNAMIC ENTERPRISE SOLUTION

2380 WIXOM TRL
Milford

EAS ENTERPRISES

645 GRISWOLD ST
Detroit

F E Moran Security Solutions

201 W University Ave

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD

FRONT DESK

710 N CROOKS RD
Clawson

Frontier Communications

8001 W Jefferson Blvd

GTI

15900 MICHIGAN AVE
Dearborn

HIRED HAND

PO Box 1540

Homenet Techs

7284 Studebaker
Warren

INC ANSWERING SVC

100 E BIG BEAVER RD
Troy

Inskeep Media and Production

8255 Rattalee Lake Road
Clarkston

INTELLIGENT OFFICE

900 Wilshire Dr Ste 202
Troy

MAPLE SECRETARIAL & TELEPHONE

1000 S OLD WOODWARD AVE
Birmingham

Marcor Technologies Inc

2807 Yosemite Dr

MEDCOM TELECOMMUNICATIONS

1526 COMMERCIAL PARK DR

NumberGarage.com

4322 Harding Pike, STE 417

OFFICE ELVES

23529 WILLARD AVE
Warren

ONYX EXECUTIVE SUITES

91 W Long Lake Rd
Bloomfield Hills

Ooma Inc

1840 Embarcadero Rd

PBX BUREAU

21700 NORTHWESTERN HWY
Southfield

PORT CITY COMMUNICATIONS

2791 WEST RD
Trenton

PROFESSIONAL ANSWERING SVC

11770 Whitmore Lake Rd
Whitmore Lake

ROCHESTER TELEMESSAGING CTR

1130 TIENKEN CT
Rochester

ROOT ANSWERING SVC

2363 E STADIUM BLVD
Ann Arbor

SECRETARIAL SOLUTIONS

42916 W 10 MILE RD
Novi

Smart Link Solutions

29445 Beck Rd Ste A-203
Wixom

SUNDOWN SECURITY

8179 PARKSIDE DR
Westland

T & D TECHNOLOGIES

4023 S. Old U.S. Highway 23
Brighton

TAYLOR BONDS & ASSOC

30156 WARREN RD
Westland

TEL NET WORLDWIDE INC

1175 W LONG LAKE RD
Troy

TELEGRAPH TELCOM TECH INC

15510 TELEGRAPH RD
Redford

The Computer Guyz

2612 Larch Ln

TROY OAKLAND ANS SVC

3534 ROCHESTER RD
Troy

VERIZON WIRELESS

27777 SCHOOLCRAFT RD
Livonia

Verizon Wireless

322 South Main Street
Royal Oak

Verizon Wireless

5698 Sashabaw Road
Clarkston

Verizon Wireless

37304 Six Mile Road
Livonia

Verizon Wireless

23737 Greenfield Road
Southfield

Verizon Wireless

51160 Gratiot Ave
New Baltimore

Verizon Wireless

22850 Michigan Avenue
Dearborn

VILLAGE SECRETARY

27350 SOUTHFIELD RD
Southfield

VIP ANSWERING SVC

29551 GREENFIELD RD
Southfield

VoiceLink

4 Parklane Blvd
Dearborn

Wide Open West

32650 N Avis Dr
Madison Heights

WIDE OPEN WEST.COM

PO BOX 63000

Your Virtual Assistant, LLC

12711 East Jefferson
Detroit

ZoeComm

Detroit

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