Detroit Landline Phone Services

in Detroit, MI

Downtown Detroit Skyline

89
Long Distance Phone Companies are
in Detroit

12
Long Distance Phone Companies in Detroit
are top rated

F
Rated by
kevin R.
"- " Sept 9, 2014
CEO,
, Here we go again! We returned from vacation in late August to find an unburied cable running across part of our front lawn from the cable box on our front lawn toward a newly completed house, which had become occupied during our absence. I have two problems with this: · First is the unmitigated arrogance of coming onto our property and hooking up the cable without first getting our okay. We were on vacation, but we are (very reluctantly---see below---)
customers, and
does have both our phone number and our email address. If we had been contacted, we would have, after some explanation, likely granted the okay (however, it is interesting there was a closer (to the new neighbor’s house) on another neighbor’s yard (did that neighbor decline to have the cable hooked up to the box on his yard?) · Secondly, is not burying the cable. We had a mighty struggle with
to get the cable from the box to our house buried (see letter below). Ultimately, we had to put the letter below out on social media to finally have
come and bury the letter, something they had promised to do months earlier. No mighty struggle this time. Our Sept 9, 2014 letter is already out on social media.
7177 Freemont Hill Ct. Warrenton, Va 20187 April 12, 2013
CEO,
, About a month ago, I saw your appearance on the “Morning
” show (by the way a terrific show, which we watch religiously---just hope
doesn’t screw it up too). There’s never been such a tremendous disparity--- between your description of wonderful
and the actual horrendous experiences of “customers”, my wife and I, with
. I’ll describe a series of episodes below, which I trust will enlighten you as to why I believe
is the worst company I’ve ever dealt with in my life (and I’m going on age 73). When we moved into our new home in Warrenton, Virginia in the latter part of January of this year, at the suggestion of the Warrenton Information Center, we stopped by the local
office in Warrenton to inquire about getting TV, Internet and landline phone services installed in our home. The surly (with another customer, as well as ourselves), older woman
the desk informed us it would take two weeks for her just to check with
installation to see if there was cable already at our house, or if installation would be required. We had intended to purchase
Triple Play. Needless to say, we left her office and immediately contacted Direct TV, which now provides our TV service. Still needing Internet and landline phone service (we certainly would have gone with Direct TV for those services also, had they provided them), we very reluctantly contacted
(national
by phone, not the Warrenton
office), since they were essentially the only game in town providing those services. The young man (very glib and fast-talking, made me wonder how he escaped the local user car dealer’s employ), whom we dealt with, said we would receive the new customer introductory rate (~$60 vs the normal ~$90) for the first three months of Internet and phone service. We scheduled cable installation (from cable box in front yard into our house) for the following Saturday from 10:00 to 12:00. The technician finally showed up at 3:00, explaining that
business had given him the wrong address for the previous customer, and it had taken him five hours to get that straightened out. Having dealt with
, I said I fully believed him. However, inexplicably, after getting on the phone with his boss, he explained, if we wanted him to complete the installation, we would have to pay the regular rate (of ~$90), rather than the new customer introductory rate. Since we had been without Internet service at home for a couple weeks at that point, we of course had to acquiesce. He did say we could contact
to see if we could get the introductory rate, which we had been promised, restored. Also he left without burying the cable, which snakes approximately 75’ across our front yard, stating that
would be by within a month to bury it (I’ll note here, when Direct TV ran the cable from the dish (which, due to line-of-sight considerations, had to be placed in the front yard), to the house, they buried it immediately). Our next
project was then to contact
business about getting our three-month introductory rate restored.
, I will tell you, the next two days were as frustrating as any I’ve ever spent in my life. We must have talked to at least a dozen
employees, waiting endlessly on hold, or worse, supposedly being passed to another employee, but the “connection” never taking place. With the last employee, we finally succeeded (I’m extremely tenacious) in having the introductory rate restored, although she acted as though she was doing us ingrates a major favor! I had to laugh when
business asked if we were interested in
doing a home security system/service for us! The saga continues.Towards the end of March, two months after cable installation, surprise of surprises,
still had not shown up to bury the cable running from the cable box in our front yard into the house.. I had had to call
“customer service” to have this done, since, by then, it had been one month past “the one month” we were told it would be done, when our Internet and phone service was first installed. When I contacted
“customer service”, I was given a work order number, and told I would be contacted within twenty-four hours by
installation. This is a week later (another work order number later), and I still have not been contacted. Our push to get the cable buried is not academic. The builder (as I mentioned this is a newly constructed house) is about to do final grading (with tractor and heavy drag bar), prior to seeding the yard. That won’t work too well with the
cable on top of the front yard. As a last desperation effort, I’ve recently contacted
corporate offices (dealing with
and
) about getting the cable buried. It’s still on top of the ground, so apparently no effect from that quarter. They, like
customer service, seemed to be intimidated by the prospect of dealing with
installation!
, let me tell you what I’m going to do: I’m going to hire someone with a trencher (this is really hard Virginia clay) to bury the cable. Then I’m going to put in a claim, in small claims court, against
for that cost, plus for my time and trouble · Send a copy of this letter with a complaint to the FCC · Send a copy of this letter with a complaint to the FTC · Send a copy of this letter to our “local” newspaper, The
Post · File a complaint against Angie’s List, of whichwe are members, against
· Send a copy of this letter with a complaint to the Virginia Attorney General (who happens to be running for governor of Virginia) · Send a copy of the letter to Virginia U.S. senators and our local U.S. congressman · Perhaps, most significantly, enter a copy of this letter into the blogosphere Please,
’t have your lawyers threaten me with legal action. I would relish it, if you did. Our family doesn’t intimidate easily (e.g., our older son is a Marine officer, who fought in very heavy combat inIraq, as a Marine Company Commander, and in Helmond
in southern Afghanistan, as Deputy Commander of a Marine Recon Battalion). Be interesting to see what the media at large would make of the intimidation of 70-year old parents of an Iraq and Afghanistan war veteran by big
! KevinRodden 7177 Freemont Hill Ct Warrenton, Va20175 540216-3934 N.B. I know it’s presumptuous of me, a retired physicist, to offer business advice to the CEO of a major corporation, but anyway here goes (and keep in mind, due to the outlandish behavior of
, our TV service is with Direct TV, and our home security service is with ADT---in other words,
you’re losing money, which could have been
’s, from us each month): Fire the obnoxious older woman in the
Warrenton officeFire the head of
installation, who seems to be heading a totally non-responsive (including to, amazingly,
executive) fiefdom Hire,and train (boy, is that needed!) good people
C
Rated by
Matthew M.
"The service techs were very nice and the repair they performed was multifaceted. They installed a new line to the house and replaced the modem. The service worked well for a couple" of months, but am now having problems again. I have not contacted them again about the spotty service because I have not had time to be home during their four hour time windows.
B
Rated by
Rhonda Y.
"uthThey are so awesome. Yes, it's annoying to go thru their call processing but once you get a live person, they are the best. I have their service at home and work. Here in" Montana you don't have a lot of choices. I used to have
, and they were the best but then they sold out and then the buyer sold yet again. We went from a small hometown provider to a very large national company. You don't get the best that way. However,
is a national company but they are an exception. They have always answered all of my questions/solved whatever problems I've had.

Detroit Long Distance Phone Companies

Detroit, MI
Downtown Detroit Skyline

89
Long Distance Phone Companiesare in Detroit

12
Detroit Long Distance Phone Companies are TOP RATED

Detroit Landline Phone Service Articles

Landline Phone Service reviews in Detroit

F

Rating
Frontier is HORRIBLE! We had them for a short time while living in town and we went back to Cinergymetro! Now that we live out in the country, Frontier is our ONLY choice. Their Internet is slow, their excuses are lame and their customer service is harebrained. They once claimed our Internet was out because of "yesterday's storm" when there was no storm anywhere in the state that day. We are at the
Detroit Long Distance Phone Companies Provider Name Locked
of their service, and though we are paying for 1M our speed tends to be between .15 and .37. Yet they called and tried to sell us on paying a higher price for 5M (even though we'd been told our speed could NOT go any higher even if we had a faster option).
Though the service guy who works with us out here is nice, the one we had while in town was a liar and continued to tell us our speed was faster than it was (he didn't know we were capable of determining the speed ourselves).
There's really nothing to like about Frontier. Especially if you live out in the country like we do - but even right in town!!!
- Tina W.
A

Rating
Called to set appointment. Arrived at appointed time. Friendly courteous, explained why they needed to update. Preformed his job, put things back as they were an left.
- SHIRLEY C.
F

Rating
it wouldtake many pages to completeall the problems we encounted starting with the price I was told and the amount of time the monthly price would be locked in it was changed from five years to three years with no contract I did NOT sign any contract nor did iagree to the outrages charges I had to pay and we are still awaitinmg for the 150dollars rebate we were promised many other issues we are stillencounting with no resolve
- george S.
A

Rating
Went very well, he worked with me to chase down the issue, which turned out to be at a switch box down the street. Very quick response, polite, professional, apologized for the problem.

This is typical of the excellent customer service we've received from
Detroit Long Distance Phone Companies Provider Name Locked
internet.
- JAMES S.
C

Rating
the services I got where alright but once the promotional period was up,TWCNY would not give a reduce rate for the service they had currently installed so i left and went ot FIOS who was already installed in my house.
- michael S.
A

Rating
It was all done by telephone and online and I found the representatives to be courteous and the wait time not too bad.
Compared to my previous Internet service back in the good old days of dial up,(not!) AT&T has always been first rate. I also have a medium priced streamer for my television and it was because of the latter that I upgraded my Internet speed.
All went fine until mid-
Detroit Long Distance Phone Companies Provider Name Locked
when the streaming became so slow as to sometimes stop altogether. I contacted AT&T and Amazon Prime immediately and complained.
The AT&T and Amazon technicians were as patient, courteous and helpful as they could possibly be. They did some checking with my TV and Internet while they were on the line and both said there appeared to be nothing wrong with my Internet service or my equipment. Within two days, for whatever reason, the streaming speed increased dramatically and is still doing fine. Both AT&T and Amazon followed up with emails and telephone calls to ask how things were going and each did a customer survey.
Previously I had WKNET internet and telephone service out of
Detroit Long Distance Phone Companies Provider Name Locked
Kentucky. Initially they were pretty good but then their performance and service absolutely tanked. That was why I switched to AT&T. Even though the AT&T DSL installation was expensive I paid it and I have never regretted making the switch.
My only cavil with AT&T is their constant telephone solicititing to switch from DISH TV provider to their DISH DIRECT Internet bundle. I have had DISH since they first started in business, am perfectly satisfied with it, but that's another story and have learned to be leery of "bundling".
- Katharine K.
C

Rating
The staff we talked with were pleasant enough though I felt they were lacking in depth or detail regarding what exactly we were paying for or what our options might be. The two installers were the same. They basically hooked us up but confirming our phones worked on the lines they said we had available or customizing our internet password to what we would find easier to use all required asking them to do so. I felt like I was leading them through the process instead of the other way around. In addition while here they took possession of a pre-existing communication device saying only that it was probably something we would never use even though I told them I didn't want them to take it. After several phone calls requesting the return item I was told, a week later, that the device was theirs from the previously foreclosed upon owners so it was their right to take it. If that is truly the case I found it extremely unprofessional to remove the device without clearing this discrepancy through us first.
- Tanya M.
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All Long Distance Phone Companies in Detroit, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

2 Wire Doc's

13000 W. 8 Mile Rd.
Oak Park, MI

5LINX

Detroit, MI

ABIGAIL SECRETARIAL & ANSWER

13033 W MCNICHOLS RD
Detroit, MI

ACCURATE ALARM MONITORING LTD

31511 HARPER AVE
Saint Clair Shores, MI

ACTIVE COMPUTERS CORP

30701 CHARLESTON CT
Farmington, MI

ADVANCED COMMUNICATIONS SVC

180 S TELEGRAPH RD
Waterford, MI

AMBS CALL CTR

338 FRANKLIN RD
Pontiac, MI

AMERICAM MESSAGING

301 E BALTIMORE ST
Detroit, MI

AMERICAN MESSAGING

20350 ALLEN RD
Trenton, MI

AMERICAN MESSAGING

13555 LESURE ST
Detroit, MI

AMERICAN MESSAGING

42850 MERRILL RD
Sterling Heights, MI

AMERICANA OFFICE PLAZA

16540 W Chicago St
Detroit, MI

AMERICENTER

200 E BIG BEAVER RD
Troy, MI

ANSWER ALL SVC

21630 W MCNICHOLS RD
Detroit, MI

ANSWERING SERVICE INC

54 N MILL ST
Pontiac, MI

ANSWERING SERVICE INC

17016 MACK AVE
Grosse Pointe, MI

ANSWERING SERVICE INC

25140 Lahser Rd Ste 100
Southfield, MI

Argos Automation

9710 Cairn Ct.
Holly, MI

AROUND THE CLOCK CALL CTR

21540 Prairie St Unit E
Chatsworth, CA

AT&T

PO BOX 8100
Aurora, IL

AT&T

111 Monroe St
Detroit, MI

Bright House Networks

14525 Farmington Rd
Livonia, MI

BRIGHT HOUSE NETWORKS

700 CARILLON PKWY
Saint Petersburg, FL

Bright Power Solutions Inc

45100 Sterritt St Suite 106
Utica, mi

Business Class Solutions

6641 Conch Ct
Boynton Beach, FL

CAVALIER TELEPHONE SERVICE

PO BOX 41424
Philadelphia, PA

CINDY'S ANSWERING SVC

1020 BALFOUR ST
White Lake, MI

Clear Rate Communications

555 S Old Woodward Ave
Birmingham, MI

CloudSource Communications

18778 Woodcrest St.
Harper Woods, MI

Comcierge Systems

4007 Carpenter Road
Ypsilanti, MI

COMMUNICATIONS X-CHANGE INC

22430 GLEN CT
Saint Clair Shores, MI

ComTech Central

30349 Gratiot Ave
Roseville, MI

Connect My Service

375 W Grand Blvd
Detroit, MI

DALY'S ANSWERING & TLMNGMNT

42916 W 10 MILE RD
Novi, MI

DEARBORN BUSINESS CTR

22963 OUTER DR
Dearborn, MI

DEBRA'S PTAS

3281 COOLIDGE HWY
Berkley, MI

Doug Goens Computer Services

2227 N. Campbell Road
Royal Oak, Mi

DYNAMIC ENTERPRISE SOLUTION

2380 WIXOM TRL
Milford, MI

EAS ENTERPRISES

645 GRISWOLD ST
Detroit, MI

Electronics Unlimited

.
Farmington, MI

F E Moran Security Solutions

201 W University Ave
Champaign, IL

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD
Costa Mesa, CA

Focus Telecommunications Answering Service

1912 Liberty Road
Sykesville, MD

FRONT DESK

710 N CROOKS RD
Clawson, MI

Frontier Communications

8001 W Jefferson Blvd
Fort Wayne, IN

GTI

15900 MICHIGAN AVE
Dearborn, MI

HIRED HAND

PO Box 1540
Minneola, FL

Homenet Techs

7284 Studebaker
Warren, MI

INC ANSWERING SVC

100 E BIG BEAVER RD
Troy, MI

Inskeep Media and Production

8255 Rattalee Lake Road
Clarkston, MI

INTELLIGENT OFFICE

900 Wilshire Dr Ste 202
Troy, MI

MAPLE SECRETARIAL & TELEPHONE

1000 S OLD WOODWARD AVE
Birmingham, MI

Marcor Technologies Inc

2807 Yosemite Dr
Aurora, IL

MEDCOM TELECOMMUNICATIONS

1526 COMMERCIAL PARK DR
Lakeland, FL

NumberGarage.com

4322 Harding Pike, STE 417
Nashville, TN

OFFICE ELVES

23529 WILLARD AVE
Warren, MI

ONYX EXECUTIVE SUITES

91 W Long Lake Rd
Bloomfield Hills, MI

Ooma Inc

1840 Embarcadero Rd
Palo Alto, CA

PBX BUREAU

21700 NORTHWESTERN HWY
Southfield, MI

PORT CITY COMMUNICATIONS

2791 WEST RD
Trenton, MI

PROFESSIONAL ANSWERING SVC

11770 Whitmore Lake Rd
Whitmore Lake, MI

ROCHESTER TELEMESSAGING CTR

1130 TIENKEN CT
Rochester, MI

ROOT ANSWERING SVC

2363 E STADIUM BLVD
Ann Arbor, MI

SECRETARIAL SOLUTIONS

42916 W 10 MILE RD
Novi, MI

Simple Earth

21617 Jester Dr.
Brownstown, MI

Smart Link Solutions

29445 Beck Rd
Wixom, MI

SUNDOWN SECURITY

8179 PARKSIDE DR
Westland, MI

T & D TECHNOLOGIES

4023 S. Old U.S. Highway 23
Brighton, MI

TAYLOR BONDS & ASSOC

30156 WARREN RD
Westland, MI

TEL NET WORLDWIDE INC

1175 W LONG LAKE RD
Troy, MI

TELEGRAPH TELCOM TECH INC

15510 TELEGRAPH RD
Redford, MI

The Computer Guyz

2612 Larch Ln
Mount Pleasant, SC

TROY OAKLAND ANS SVC

3534 ROCHESTER RD
Troy, MI

VERIZON WIRELESS

27777 SCHOOLCRAFT RD
Livonia, MI

Verizon Wireless

37304 Six Mile Road
Livonia, MI

Verizon Wireless

51160 Gratiot Ave
New Baltimore, MI

Verizon Wireless

5698 Sashabaw Road
Clarkston, MI

Verizon Wireless

322 South Main Street
Royal Oak, MI

Verizon Wireless

23737 Greenfield Road
Southfield, MI

Verizon Wireless

22850 Michigan Avenue
Dearborn, MI

VILLAGE SECRETARY

27350 SOUTHFIELD RD
Southfield, MI

VIP ANSWERING SVC

29551 GREENFIELD RD
Southfield, MI

Vonage

Orlando, FL

Wide Open West

32650 N Avis Dr
Madison Heights, MI

WIDE OPEN WEST.COM

PO BOX 63000
Colorado Springs, CO

Wow

MI

Your Virtual Assistant, LLC

12711 East Jefferson
Detroit, MI

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