Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
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If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Denver
Now for the best encounter with
My wife and I had constantly been smelling an exhaust like odor on our bedroom sheets. Not knowing anything about gas furnaces, or whatever, we called
A few hours later a man shows up at my door. I let him in and lead him to the bedroom. He said he didn't smell anything and to take him to the basement. He said he come to perform an inspection for a gas leak. I told him, "No, that is not why I called you guys." He said that that was fine and that he would leave and not charge me.
A couple weeks later I received a bill from
More and more attitude came from this woman until finally she said in a raised voice, "I am going to cancel your policy!" She then brought up the message that I left and called me an a******.
Maybe I am an a******, but I know that I was not being unreasonable and that this company needs some training in customer service.
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