Reviews for Dallas Water And Smoke Damage Specialists

A
Rated Review by BONNIE O.
"We were having trouble with our HVAC system and our ducts were filthy!! After our initial cleaning, our ducts were still dirty, not bc of their service but b/c of our HVAC system. To ensure quality service they came out a second time a week later at no cost and cleaned them again. I would totally trust and use them again!
"

A
Rated Review by Tyler L.
"I was about to leave for work when I noticed sewage spewing out of the toilet into the bathroom and eventually making its way into our master bedroom. After I called the plumber to come out to roto the main drain, I was left with a bathroom flooded with about 2-3 inches of sewage (with some fecal matter and other unsavory things floating about), and sewage soaked carpeting and drywall in the bedroom. I found
on Angies list; made the call; and they came out the same day about 2 hours later. The guys that came out were very professional, very thorough, and explained each step very well. They made sure to clean out any areas that might be soaked with sewage. The air is probably cleaner now than before the incident.
If you are unfortunate enough to be in a similar situation, I highly recommend these guys to clean it up. I wouldn't risk making a bad situation worse with improper cleaning and restoration.
"
 
 

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Dallas Water Damage Restoration Articles

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Angie's List In The Press

Dallas Water And Smoke Damage Specialists Reviews

C
"The contact with the principals of the company on the day of the fire was very good. They seemed sincere and wanted to assure me they would take care of everything after a traumatic fire. One of the owners actually bought a first aid kit and brought it back to me, because I had burns that I hadn't realized when the fire department was there earlier. And, the estimator,
Dallas Water And Smoke Damage Specialists Provider Name Locked
Brown actually used his personal van to take my four dogs to a boarding facility, because I couldn't take them myself. I am forever grateful to him for that act of kindness.
However...construction was delayed due to confusion between
Dallas Water And Smoke Damage Specialists Provider Name Locked
and my insurance company. After construction began, there were several delays due to a permit error and their pulling resources away from my job to take care of "an emergency." The completion time was late by over a month from the estimated completion date. Several days and sometimes a week went by with no work on the house...I'm not sure why.
The work completed by sub-contractors was professional. However, there seems to have been a lot of work completed by
Dallas Water And Smoke Damage Specialists Provider Name Locked
that was substandard. I would compare the most of the "punch outs" as it is called to that of an apartment "make ready" that was slapped together. For example, the back door was painted and so was the outside around the back of the house, but they didn't strip off the old paint...they just painted on top of the old paint.
The construction supervisor was very friendly, but I don't think he was as diligent as he should have been. For example, there were doors opening the wrong way, baseboards not matching, painting that wasn't quite right, shelves that needed to be replaced that weren't, roofing issues that were missed, etc. There's a long list... I should not have had to point all of these issues out. As the supervisor, I felt it was his responsibility to make sure these issues were completed and completed correctly. They fixed the issues, but my point is that they wouldn't have been had I not pointed them out when he should have done it.
I had cork flooring installed, but they did not apply the sealer to it. Instead, they brought the sealer to me so I could do it myself. And, regarding this and other issues that I discovered after I moved back in, I was told by the supervisor that his concern was to get me back in the house as soon as possible. It will be almost impossible for me to apply the sealer on the flooring now that I am back in the house with 4 dogs and furniture. The cost of the flooring seemed to be much more than the price I was quoted from the manufacturer. However, I have not been provided invoices from anything I paid for that insurance did not pay for, so I have no way of determining if it was correct.
The owners and
Dallas Water And Smoke Damage Specialists Provider Name Locked
, the office manager, seemed to be the most helpful and knowledgeable; however, when I said that I wanted to invite them out to see the issues that I saw and my concerns about issues that the construction supervisor should have recognized without my having to point them out, they didn't come. I was told that they would meet me, but on the day we agreed upon, none of them came. An hour and a half after the time we agreed upon, instead of the owners and/or the office manager showing up, the construction supervisor called and said he was on his way. Up to this point, I believed they were really wanted to hear my concerns. After this...I'm not so sure they do.
They provide a 5 year warranty. Within a month after moving in, the area between the ceiling and the crown molding in the dining room was separating and there were two crack above doors. The response was...the house is settling, so we'll repair it once. Really...the house settled in a month...the house is over 50 years old; I think it's already settled. In addition, the person who came out to fix this issue and to install some latches wasn't even sure what all he was supposed to do. He didn't have all of the materials, so I ended up doing it myself.
I feel this company has great potential and wants to do the right thing, but you will probably have to go to the owners if you if you issues. Maybe if I had done that I would have had a better experience.
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B
"We initially purchased the inspection to address a leak issue we have by a roof
Dallas Water And Smoke Damage Specialists Provider Name Locked
. we've had other companies come out to identify where the leak was coming from and they weren't able to identify the issue.
Dallas Water And Smoke Damage Specialists Provider Name Locked
and team were able to pin point the issue. They also pointed out some construction flaws by the chimney that they recommend we fix. My understanding was that these were recommended fixes and not necessarily required fixes. His team then took an assessment of the whole house indicating several places where they needed to replace the grout as well as window sealing work that he recommended. The total for the whole house was approximately $9300, but with the whole price, a 10% discount would be rendered. To deal with the
Dallas Water And Smoke Damage Specialists Provider Name Locked
leak and the chimney was $3800. We're not sure how unreasonable this is, but we really only needed the leak by the
Dallas Water And Smoke Damage Specialists Provider Name Locked
to be fixed and we never received a quote for that isolated repair. The "whole house" quote was, quite frankly, very expensive, and it was never clear to us what the job entailed. Was it a 100% grout replacement, 50% or some lower percentage? We felt so uncertain about the estimates that we got a second opinion on the
Dallas Water And Smoke Damage Specialists Provider Name Locked
leak. At the end of the survey,
Dallas Water And Smoke Damage Specialists Provider Name Locked
presented us with the $9300 estimate, but nothing was provided in report form and we had to ask for a break down of the estimate. This was very high level and lacked detail, in our opinion.
We would like to point out that
Dallas Water And Smoke Damage Specialists Provider Name Locked
was very responsive to our request and promptly showed up at the scheduled time. Later follow ups with him was always answered in a timely manner. We're sure that
Dallas Water And Smoke Damage Specialists Provider Name Locked
does a good job, which is reflected by the many positive feedbacks. At the end of the day, the quote was simply too expensive and we didn't have a good understanding of what benefit there was in moving forward with the recommended fixes.
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A
"We identified we had a water leak in a hot water supply line in our crawl space on Labor Day weekend (9/2/2013). The leak was a pinhole size, but it was spraying directly up on our subfloor in our eat in kitchen area - much like having water sprinkler under our house. After having another A+ Angie's list plumber come out and made the repair to the pipe, our
Dallas Water And Smoke Damage Specialists Provider Name Locked
was on to find a water damage / remediation company. The plumber had a referral for me (not
Dallas Water And Smoke Damage Specialists Provider Name Locked
) so I had them come out the
same day - I wasn't overly confident in the assessment and it felt a little "sales-ey" so I told him I would think about it. I then
called a couple of more companies and spoke to
Dallas Water And Smoke Damage Specialists Provider Name Locked
at
Dallas Water And Smoke Damage Specialists Provider Name Locked
. The conversion went great and my confidence level was high. The rest of the crews were busy ,so
Dallas Water And Smoke Damage Specialists Provider Name Locked
drove down himself to make the assessment - took pictures, notes and said he would discuss with the owner
Dallas Water And Smoke Damage Specialists Provider Name Locked
and he'd give me a call. As planned,
Dallas Water And Smoke Damage Specialists Provider Name Locked
called me the next day with information and
recommendations. We spoke about the insurance claim process and he provided their normal process for managing that as well. I could quickly tell that
Dallas Water And Smoke Damage Specialists Provider Name Locked
was well educated in this process and I knew after that conversation that I'd be sending my business to him. He was on point, well informed, transparent about the unknowns of the floor, but also reassuring
that they'd do the very best. After a quick conversation with our insurance agent, I gave
Dallas Water And Smoke Damage Specialists Provider Name Locked
the go ahead and he said the team would be out the next day to start.
So the next day
Dallas Water And Smoke Damage Specialists Provider Name Locked
,
Dallas Water And Smoke Damage Specialists Provider Name Locked
and a couple of other guys show up on time just as communicated. I was slightly concerned that within 48 hours I had interfaced with
Dallas Water And Smoke Damage Specialists Provider Name Locked
, then
Dallas Water And Smoke Damage Specialists Provider Name Locked
and then
Dallas Water And Smoke Damage Specialists Provider Name Locked
/
Dallas Water And Smoke Damage Specialists Provider Name Locked
– 3 different groups of people the details would have been lost between them. But that concern was quickly removed when
Dallas Water And Smoke Damage Specialists Provider Name Locked
showed up and had a sheet of notes about our
issues, our insurance company and contact information and some pictures. I will say that the communication process with
Dallas Water And Smoke Damage Specialists Provider Name Locked
was outstanding and the example above of how they communicate internally about their customers across ownership, assessment and the operation was seamless.
Dallas Water And Smoke Damage Specialists Provider Name Locked
also made a point to adjust his schedule to meet with the
insurance adjuster so they could meet in person and discuss the plan. After that was squared away,
Dallas Water And Smoke Damage Specialists Provider Name Locked
and
Dallas Water And Smoke Damage Specialists Provider Name Locked
& team go to work moving in equipment (heaters, dehumidifiers, plastic to build the heat tents, etc.) I was expecting our house to be a full on disaster, but the guys were extremely neat and tidy with everything they were doing. Since we had one year old at the time, it was greatly appreciated they minimized the impact to our house and how we lived in it.
Although I hope we never have to go through this process again, if we ever have another water leak we would absolutely use
Dallas Water And Smoke Damage Specialists Provider Name Locked
. Class act organization with great people, communication and does the work the right way!
"
A
"They came out in a timely manner, looked over the problem area. They advised me every step of the way as to what needed to be done. They were very professional. They came every day on a timely basis to check the floors and walls. Every person I worked with was friendly and punctual. Very happy with them.
"
D
"After seeing glowing reviews and getting decent service on the phone I've been totally forgotten and abandoned.No one has bothered to return my calls, or even provide the quotes I requested.In
Dallas Water And Smoke Damage Specialists Provider Name Locked
's words, "If you don't hear back, assume I'm not coming."Thanks
Dallas Water And Smoke Damage Specialists Provider Name Locked
. Glad to know my project meant so much to your company that you can even be bothered to deliver a quote.
I'd like to say more, but when you're ignored, it's tough to give much of a grade.
"
A
"Lior was on time, did a great job, really went above and beyond for us we had a major water issue. He was professional and so helpful. Did a superb job!."
A
"On a recent Saturday about noon our water heater blew out, resulting in about an inch of water in four rooms in our house (office, bathroom, kitchen and breakfast room). After shutting off the water, we immediately got on Angie's list to find someone to help. We were lucky to find
Dallas Water And Smoke Damage Specialists Provider Name Locked
. They responded immediately;
Dallas Water And Smoke Damage Specialists Provider Name Locked
arrived at our house in a little over an hour and immediately got to work.
Dallas Water And Smoke Damage Specialists Provider Name Locked
and his helper removed the water, and moved the affected furnishings (including several hundred books from the office). They stayed with the job until late that evening; by the time they left they had removed the damaged wallboard and insulation, and set up a dehumidifier,
Dallas Water And Smoke Damage Specialists Provider Name Locked
filter, and 18 turbo fans to start drying out the wet walls and flooring. They returned again on Sunday and for two or three days after, until gradually the moisture was removed. We cannot say enough positive things about
Dallas Water And Smoke Damage Specialists Provider Name Locked
. He was efficient, competent, professional and treated our home and furniture like it was his own. He gave us valuable and reliable advice about how to handle several aspects of the situation. He has the personality and ability to work well with people in stressful situations. We recommend
Dallas Water And Smoke Damage Specialists Provider Name Locked
and
Dallas Water And Smoke Damage Specialists Provider Name Locked
to anyone who may suffer the misfortune of water or smoke damage. (Cost of the service was covered by insurance.)
"
F
"Initial interactions were great. However, estimator emailed me stating I'd have an estimate that day, and I didn't get it until the next night. Estimate was sloppy - didn't include backsplash (which was damaged by the fire so obviously was getting replaced), included removal of carpet when there's no carpet, and other minor details that didn't make sense. Estimator stated the project would take 4 weeks. However, upon verbally giving them the green light and waiting for a contract, he came back with a 60-90 day timeframe and couldn't justify it other than to say that's what the owner said and they have to allow for code inspections and weather. Was told I'd get a call from the owner the next morning... still never got a call.

I expect an estimator to not only estimate cost, but project time. Being off by a magnitude of 200 - 300% is too great for me to feel comfortable with his estimate and how the rest of the project would go.
"

All Water And Smoke Damage Specialists in Dallas, TX

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Allied Elements Carpet Care

318 Dallas Drive Suite
Denton, TX

Alpine Carpet & Bio-Cleaning

P.O. Box 2816
Wylie, TX

Always Dependable Home Remodeling

1008 knight circle
Hurst, TX

Ameri-Tex Cleaning

PO BOX 2476
Red Oak, TX

America Restoration Services

1819 Duke dr
Richar, tx

American Leak Detection

5500 Feed Mill Dr
Keller, TX

American Leak Detection of Dallas

1200 Commerce Dr
Plano, TX

American Water Damage of DFW

1517 W North Carrier Pkwy
Grand Prairie, TX

Amigos Restoration Inc

533 W Bolt St
Fort Worth, TX

Amorette Painting & Remodeling

501 sandra dr
Irving, tx

AMX ENVIRONMENTAL INC

2351 WEST NW HWY
Dallas, TX

Anderson Restoration LLC

555 Republic Dr
Plano, TX

Ann's Construction

28240 Private Road 6103
Kemp, TX

Antony & Sons Home Services & Construction

Post Office Box 1852
Mckinney, TX

Anubis SceneClean, Inc.

P.O. Box 77845
Fort Worth, TX

Anything Plus Contracting Services

1824 Crescent Dr.
Sherman, TX

Aqua Clean and Restoration

904 Business Pkwy
Richardson, TX

AquaTech Restoration

P.O. BOX 2361
Burleson, TX

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