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same day - I wasn't overly confident in the assessment and it felt a little "sales-ey" so I told him I would think about it. I then
called a couple of more companies and spoke to
recommendations. We spoke about the insurance claim process and he provided their normal process for managing that as well. I could quickly tell that
that they'd do the very best. After a quick conversation with our insurance agent, I gave
So the next day
issues, our insurance company and contact information and some pictures. I will say that the communication process with
insurance adjuster so they could meet in person and discuss the plan. After that was squared away,
Although I hope we never have to go through this process again, if we ever have another water leak we would absolutely use
I'd like to say more, but when you're ignored, it's tough to give much of a grade."
I expect an estimator to not only estimate cost, but project time. Being off by a magnitude of 200 - 300% is too great for me to feel comfortable with his estimate and how the rest of the project would go.
However, it's when things go bad that real character is discovered... and unfortunately I was that guy who got a leak on his new roof. I called
Things happen, but it's how we treat people and respond to adversity that distinguishes a company from being good to great!"
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