Sample Reviews

A

Rating
Very professional service, made the reservation online. The pick up was a breeze, the manager even threw in an additional discount for other items required for the move. Overall the experience was very positive.
- balasubramaniam R.
A

Rating
The service was fantastic. I got there and signed up for an SUV and I didn't want an SUV so the guy told me he would give me a van which is usually much more expensive since they are in demand but he gave it to me for five dollars extra. I thought everybody was very personable.
- Lauren G.
A

Rating
They have hourly rates. I would recommend them. They didn't require a credit card, like most places do. They had a vehicle immediately. I rented it after their normal hours of operation, and I could still drop off the vehicle and not be charged for it. Everything was really clean and easy.
- Dan R.
A

Rating
The price was very reasonable. The office is conveniently located in the dealership where I get my car repaired. They have always been good and dependable. They take good care of the cars they provide.
- ALAN & JANET S.
D

Rating
Dallas Van Rentals Provider Name Locked
was very calm and nice when I called to reserve my truck; though the process did take quite a while to complete. I was quoted a price of $300 to match the price of another quote and was thrilled to have found a vehicle on short notice. I received email confirmation of my $300 rental. When I went to pick up the vehicle,
Dallas Van Rentals Provider Name Locked
reworked the reservation. I told her that she could write it up however worked best as long as I received the same $300 rate; "no problem." Again, it took quite a while, and we were not clear what the problem was with the reservation. I signed on for maximum insurance coverage. We were taken out to see the truck which we were told was "new," and shown the storage space. It was pulled around to the front for us. We got on the road and entered the highway. Apparently highway vibration affected a broken passenger-side mirror. I could only see the pavement and it was extremely dangerous to change
Dallas Van Rentals Provider Name Locked
to get off the highway without any visibility. Once we did get off the highway, we pulled over and tried to adjust the mirror, realizing that when we drove just a few feet, it resumed its downward view. We managed to get home and discovered that there was no promised key for the truck cargo lock. We called U-Haul about the problems and someone came out to fix them about 75 minutes later. He had to take the entire side mirror off to fix it and had to install a new cargo lock. We managed to get on the road with only about a 90 minute delay and the truck operated well the entire weekend. We returned the truck after hours pushing the keys through the slot with a note telling the agent that a missing wallet had resulted in the need to cancel the credit card on file and that I would be by first thing in the morning to pay in cash, which I did promptly before 9am on August 23. When I got there, however, I now dealt with
Dallas Van Rentals Provider Name Locked
, who told me that I owed $398. Astonished, I said, no, it was quoted in writing as $300. Then he said, "no, $347. " Then I held my ground and told him that I had exactly $300 in cash with me and that that was the rate quoted to me, not $398 or $347. I gave him the cash and asked for a receipt. I went directly to a dental appointment. When I returned home,
Dallas Van Rentals Provider Name Locked
had called to negotiate what he called "taxes." I told him that my copy of the rental agreement already showed the taxes and the total as being under $300. He said he would put a "hold" on it until we came to an agreement. On Friday, August 27, I received a call from the U-Haul regional manager,
Dallas Van Rentals Provider Name Locked
, who listened to my story, agreed to the $300 ceiling, and told me that unfortunately, unless I took care of it that I would be turned over to collections! I said, "
Dallas Van Rentals Provider Name Locked
, are you unaware that you already have $300 in cash from me?" He was not. Then began the communication with him to prove that I had a receipt for cash signed by
Dallas Van Rentals Provider Name Locked
, which I had to go out and fax to him, that morning. After another phone call with him and an email documenting that the account was paid in full, I was able to be reasonably sure that my credit rating was intact! Mr.
Dallas Van Rentals Provider Name Locked
was an extremely good manager, thank goodness. No $300 estimate should be $398. No reservation should have to be reworked. It's always best to have the "new" truck (88,000 miles on odometer) in safe working order with all keys and locks prior to rental. No cash payment should disappear into the till and require a regional manager to intervene in order for it to surface. It was a frustrating and disappointing experience. I would definitely try a different U-Haul location.
- Susan W.
A

Rating
I rented a cargo van, hand truck, and moving blankets from them for one day to move some stuff into storage. I called up to make my reservation a few days before, which was very easy, just needed to give them my name, phone number, and the date. I showed up on the day and the van was ready within 5 minutes of my arrival. I picked out a hand cart and some moving blankets and I was on my way. When I returned the van I was done paying inside of 5 minutes with no extra or
Dallas Van Rentals Provider Name Locked
fees. Very easy.
- Andrew R.
F

Rating
Rented a 14 passenger van for 24 hours. Upon return, the rental associate told me to TEXT him that I was bringing the van back then just said "lock the keys in it, thanks." Five days later I received a quote for repairing damage to the roof of the van-- damage I did not do. Also -- they claimed I made several scratches around the perimeter of the vehicle (which I am POSITIVE I DID NOT DO-- AND WERE NOT THERE WHEN I DROPPED THE VAN OFF TO RETURN IT). THEY PUT THE CLAIM IN WITH MY INSURANCE.. I have no recourse. I do not believe this damage was my fault. I was not given a
Dallas Van Rentals Provider Name Locked
to explain / dispute. It stinks. Just save yourself the hassle and spend $1000 to hire a limosine. It's cheaper in the long run if you were planning on using
Dallas Van Rentals Provider Name Locked
.
- KRYSIE & TISH T.
A

Rating
I picked up the van early in the day. The store and the van were pretty dirty, but that didn't bother me much. The van worked and I got it on time by being the first person there when it opened. I understand this is important b/c if you come late in a day they sometimes don't have vans even if you have a reservation.
- Timothy M.
A

Rating
They have a very easy-to-use web reservations system and very reasonable prices. The staff was friendly and funny when I went to pick up the van and the vehicle was nearly new and operated flawlessly. I drive a small car and Longhorn provides a great supplement for those times when I need a little more cargo space.
- William H.
B

Rating
I was helping a friend move into a new apartment and our truck became unavailable at the last minute. We called U Haul and they were able to secure us a Cargo Van.
- CHRISTINE E.
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All Van Rentals in Dallas, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Brad Lindsey at Arrow Ford, Mitsubishi, Used Autos

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CAPPS VAN & CAR RENTAL

8555 JOHN W CARPENTER FWY
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Flashback Limousines, LLC

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Just Hail

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We specialize in automobile pdr hail damage repair.

MORNINGSTAR DISABILITY ADVOCATES INC

9607 Custer Rd ste 718
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Rent -A- Van llc

2002 S. Stemmons Frwy #310
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U-HAUL CO

2315 W DIVISION ST
Arlington, TX
Sun 9:00-5:00
Dallas Zip Codes

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