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Local Articles in Dallas
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Truck Rental reviews in Dallas
I called and the woman was very short with me. she said I was only allowed to rent the truck for 6 hours. I explained to her that When I scheduled the rental I specifically told the gentleman,
Aside from that, the truck worked great and came with unlimited miles. It also got great mileage for the size of the truck. Should we need to move another large haul such as this, I would definitely come to
-- Not filled with gas
-- Severely unaligned (I noticed this immediately after I left the property)
-- Bumper not aligned and severely bent
-- Steps severely bent under passenger side door and back of truck
-- Not cleaned out in the cabin or the back (IE I dug out bottles and bags of food, melted chocolate and candy from the front cabin. The cargo area was just as unclean.)
-- A crack/ding in the windshield
Misinformation given to me at time of rental:
-- Owner said that I had to pay for roadside assistance (not true)
-- Owner said that the truck got "10 miles to the
-- Owner refused to let me leave the premises with the low tank of gas. I had to go with him to fill up the tank instead of just documenting how much was left in it. (This goes against the policy listed online that states a renter can return the truck with the same amount of fuel notated by owner when leaving premises). He paid for the gas and helped me return a rental car.
Poor service from Owner:
-- Owner did not fix ANY of the problems I pointed out to him. He said it all was "normal" wear and tear. (See attached pictures)
-- Owner did not offer or DO his job - IE clean out the truck and make it presentable prior to giving it to the client.
-- I asked for another 24-foot truck. The Owner said there were none, so I had no choice due to time constraints. I did not notice the truck was not aligned until I left the property.
Poor service from Budget corporate:
I took the truck to a storage unit nearby. During that time, Budget Corporate called my cell and did the following:
-- Told me they had trouble with this location/owner "all the time"
-- Told me the owner had not properly taken inventory of the truck, so I had to do that. Corporate asked that I verify what type of truck and item number I had.
-- Did NOT AT ALL offer to help when I told them of the truck's condition - steering misalignment and damage
-- Complained to me that the Owner was terrible. But no offer to help other than "call roadside assistance."
The car is so poorly aligned I have difficulty navigating it. EX: It took me 8 hours to make a 3.5 hour trip due to the truck's poor quality. AND NO HELP WAS OFFERED REGARDLESS OF WHAT I HAVE SAID.
When I dropped the
I will NOT be doing business with Budget again. Although I have done so for about 20 years with moves across the country.
When I called to set up the woman said that the fee would be $120. THE COUPON SAYS NO with them and was charged an extra $60. trip charge! He talked to a man on the phone who would not back down. When he came home I called. The man yelled at me and said that they couldn't refund the extra $60. He finally said he would leave a note for the owner. When she called back she also yelled at me and said there would be no refund.
Dishonest business! Do Not Use!
Moving Truck Rentals in Dallas
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