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Dallas Sunroom And Patio Articles
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I am very pleased with the new look and feel of my sunroom. I had a vision in my mind of what I wanted and "
meeting, we determined that I needed to add gutters along the patio and restain the fence.
a fence rep and advised me to hold off on gutters until the arbor was installed, so that they could design the angle/install to catch all runoff. I then met the fence rep who needed to get with
Finally in mid-late April, I called
this company was the best choice and really wanted this to work out. Being a busy season, I figured on waiting at least a month to six weeks for the work. I called the office and explained that I did not mind the wait but would need a call before setting a date due to my sometimes inflexible work commitments. I began calling once a week for the first two weeks of May, but forgot on the third week. When I did call on the last week of May I was informed that they had scheduled me for Monday, June 3rd. Unfortunately, my job schedule prevented me from confirming this date. I requested the date to be
moved to June 27-28. The following week, June 5th, I received a call from the fence rep with an apology for not showing up on June 3rd or 4th. He said that he would definitely be available for June 6th. I told him he didn't miss anything, as it was supposed to be moved to June 27th – 28th. He agreed to the schedule change for June 28th. On June 26th, I called to verify the schedule and discovered that the fence staining was scheduled for June 28th, but the arbor was delayed to
delays, but to not call and let me know early enough to change my work schedule is unprofessional and shows a lack of courtesy, since I had taken a vacation day to accommodate them. They rescheduled again for
I mentioned the above because if you are looking for a contractor and you have a strict schedule, with limited flexibility, and need to be there when the work is being done, then this is not the company for you. It is not because of the delays because this can
happen to anyone. No… it is because of their lack of courtesy in not calling to inform me of their delays and rescheduling. In all other areas, their professionalism is outstanding and I have to give a shoutout to the folks that answer their main number,
A week later, I had a gutter installation contractor come out. It turns out that the back beams of the arbor are too close to the house for the gutter to be installed correctly. There is only a two (2) inch clearance. Did I mention gutters on the day of installation? Apparently not! BUT TBF does this for a living. I am surprised that I would have to defineexactly how far away from the house to install beams. I didn't know that it needed to be at least a five (5) inch clearance. This is where I was counting on the TBF’s expertise and the reason I chose them over another contractor. I have worked with the gutter contractor to install a solution, which was tested in the rain yesterday, and it did not work on the inside corner. So now I am now searching for another company to see if they can fabricate a solution - so far, unsuccessfully. The current arbor and gutter solution does protect the French door area; so I have met my original goal. But the fact that I am still trying to solve the problem of water
on the patio is frustrating. This could have been easily solved with a change of 3-4 more inches in the beam position. Thus,
I am dissatisfied with the work, although in the end I assume some responsibility. I should have listened to
On a final note, the electrician who installed the fan called and scheduled an appointment. He came on time
and did an excellent job. I will use him again and recommend him. Prevent a Shock Electric 972-467-4146
To summarize, I rate professionalism a B because of lack of courtesy calls,a nd the fact that the team should have known to install the arbor farther from the house. I rated punctuality a C because the TBF team did not show up when they said they would. If you are an experienced, knowledgeable homeowner with a flexible schedule, you will be very pleased working with TBF. They do a solid, professional job and are unfailingly courteous and responsive once you get ahold of them. Otherwise, if you have never done this type of home project before, or have a full time job that requires you to plan time off in advance, I have to recommend you do a great deal of homework, and be prepared to serve as your own contractor - and accept
the results accordingly.
Champion installed the patio room a week or so later and did a very nice job on the installation. They had to order a couple of glass panes the installers said had to be measured after the initial installation. We wished we had known about this extra delay ahead of time, but we blame the office staff and not the installers for this lack of information. In fact, the only complaint we have with the whole experience is with the office staff. In addition to the lack of information about the extra delay mentioned above, the office staff sent the wrong paperwork with their installers on two occasions. In spite of the relatively minor office staff shortcomings, our experience with Champion and these two installations was positive and we are happy with the results of their work.
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