"The weekly service is prompt and adequate but I find them less than acceptable in communicating and responsiveness to calls. On a recent repair they came out didn't have the right part and then I never heard from them again. To make matters worse ...more the technician made a mess of our spa with muddy boot prints and I was amazed that they would leave without cleaning this up. The owner inaccurately referred to it as a mere "smudge". They also advised of some items that could improve the performance of our polaris but no actual timetable or follow up. Thus I have replaced them and hope to have a better experience with a larger more organized company "
Rated Review by Maria A M.
"We received their information from Angie's List. Called
and scheduled an appointment the following week. Received fast response and great service from them. So far with 4 weekly visits, we are very satisfied.
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left me a message after hours to let me know that he had gotten my request and he would call me first thing on Monday morning. He called me as promised. We made an appointment for Tuesday 6/3 at 11:30. He called me on Tuesday to ask if we could move the appointment up to 10:30. ...more He arrived punctually at 10:30 Was polite and knowledgeable. He gave me a quote and said that as soon as my husband and I made a decision, he could get us on their schedule. I phoned him on 6/4 to say that we would like them to so the work. We were put on the schedule for 6/5. The repairman phoned ahead to let me know what time he would arrive, he arrived when he said he would, did the job in about 3 hours. tested our water to see if we needed to add salt, checked everything and showed me how to work the new salt cell. He also rerouted one of our pipes from one of the pumps to the pool output. He cleaned up everything and did it all in a very professional manner. Everyone that I had contact with at
Company were exceptionally professional and courteous and knowledgeable. I was pleasantly surprised when presented with the invoice and it was for about $400 less than the quote, since there was no need for additional chemicals or work.
I would highly highly recommend
(owner) was terrific. He spent the extra time onsite I needed to understand the working of the pool. He and his guys were efficient, communicated well, gave me options on potential solutions and followed up after the work was completed. I highly recommend
for just over a year and we've been very pleased. The company was recommended by our pool installer. We met the owner,
, and he's extremely knowledgeable, friendly and responsive. Our regular pool cleaner,
, comes out once a week and cleans and adds chemicals. ...more When necessary, another technician comes out for an additional cost to thoroughly clean the pool filters. The front office always calls first to okay the additional visit and subsequent cost. "
was very nice. Said my grids about 2yrs old so I must have replaced them before. Was very neat and did the cleaning out on the
and then rinsed the DE and dirt away. He says he does other pools in neighborhood.
, the secretary, called me when he was 15 min out and he was. I would ...more use again. He is the type of guy that lets you watch and learn, so you can do it yourself in the future, if you so choose. "
"They do our monthly pool service and they also addressed several problems my boss had with his pool.
always kept me abreast of what was going on and he stuck with it until everything was complete. It was not an easy job and he had to fix problems other service providers created.
I would recommend Effortless
"Unfortunately this company has gotten too big. If you have a problem you will have to schedule separate appointments with their technicians in the particular area of expertise, if one can call it that. I had a skimmer line clogged with acorns and ultimately a skimmer leak requiring replacement. They sent their technician out no fewer than 3 times ...more (billing me each time no less) to try to fix my clog and changed out some pipes - they don't dig by the way- that would be another department. So I had my yard guys dig out the pipes and they replaced them... still had an air leak. After 3 visits I dug myself under my deck near the skimmer and viola, water and the leak was found. They could have found the leak in 2 minutes if they actually sent a leak detection person, but again, that would require that I figure out that I needed that (they never suggested a leak detection) on my own- again another charge. Ultimately I had a friend who recommended someone else to fix the skimmer - they did an excellent job BTW and underbid Dolphin's set price of $1750+ for skimmer repair not including digging or mortar, etc.
This firm will nickel and dime you - stay away. "
"Their service is excellent. I've used them for almost 2 years and my pool has never looked anything but sparkling. They show up, apply chemicals and are gone before you know it. All for less/month than it would take me just to buy the chemicals myself and hope I get it right.
They're a little slow at returning phone calls sometimes but ...more I suspect it's because they're out taking care of customers. I've recommended them to friends before and they also have enjoyed the service and price. "