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My warranty company finally sent out a different contractor who took one look at the work and commented that he would not let whoever installed my pump even wash his truck the work was so bad. The pump had not been grounded properly and a wire was missing for this purpose and could have been an extremely serious safety issue. The new contractor was able to install the new new power whip in a manner of 15 minutes or so......proving once again that Carefree simply does not Care at all......
Avoid this company unless you want unprofessional, non workmanship like repairs, and a complete lack of responsiveness from the rude and argumentative office staff.......
Both during the bid process and while the work was being performed,
Compared to some pool remodel companies that perform some or most of the remodel work with their own employees,
Because of this structure,
I arranged to work from home on the days that the remodeling was going on, and I think that makes a big difference in any remodeling job. Any remodeling project produces some surprises and requires decisions to be made on the spot. My being there to consult with the workers and
The best example of this was retiling of the spa attached to my pool. When the tile guys laid out tiles for the curved top of the spa according to the agreed plan, they felt that layout was not attractive. They showed me the layout and described their concerns (with which I agreed). We discussed different solutions, and they proposed hand-cutting the 6 inch tiles into two custom sizes so that everything would fit more attractively into the limited space. It took them a lot of additional time to hand cut the tiles and set them in the new layout. We were able to alter the original layout to achieve a much superior result because (1) the tile workers really cared about the aesthetic quality of their work, and (2) I was right there so that they could show me their concerns and we could decide on the changes without delaying the job schedule. I think this anecdote compliments both
My pool remodel was finished on time and I am very pleased with the results.
It came down to three strong contenders,
In reviewing their proposal, I would highlight following strengths:
- 1/2" Rebar (much stronger than the 3/8" that most pool companies use)
- Very competent in terms of equipment offering (I personally like Jandy)
- Smart approach to plumbing your pool by running pipes through a single trench so they are easier to service
-Design in terms of Spa - recommended a
-Most of the people who would work on your pool are their employees (higher accountability), but still some contractors (ask this question)
-They use dry gunite, which is shot in place (stronger)
-Gravel rock base instead of just sand and they build walls on own footing (not on deck)
-They tend to use the cheaper rocks and boulders for
-Design was not as good as some of the others (less creative) and they did not have the 3d modeling demo that most places use, which really helps you visualize what its going to look like.
-they push Salt systems, which have more reliability issues and require more maintenance for your rocks and decking
Ultimately, it was a very tough decision and I feel we would have likely been happy if we had gone with them as they are quality company. Interestingly, when we made the decision to go with their competitor I held off communicating to them for a few days in case anything went wrong (which we know can happen) and I never heard from
Ultimately, I would say they are a quality organization and if you like their design then you could do a lot worse than working with them.
A couple of tips for people building pools:
-Negotiate the sewer and gas reroute into the cost of the pool (unless you are 100% sure its not going to be touched as it will)
-Negotiate ANYTHING you think you want upfront as the day you sign the contract, EVERY change costs you.
-Over estimate your decking as you will want more, trust me. It doesn't cost anything to reduce it later as the cost is 2X once you agree to move forward...
-Review the plans in detail, THEY ALL PROMISE things that don't show up in the plan. Over-clarify and GET IT IN WRITING! They quickly "forget" what they promised to do. I have had to do a couple times already...
-IT will take longer than you think, it always does...6 weeks? No way, 8-10 weeks is far more realistic if its an intricate pool.
-Negotiate any landscaping repair you want UP FRONT, or you will get your yard back looking like a moonscape...they do not replace grass unless you specifically ask in the contract...
-All pool companies try to get as much up front as possible, keep in mind that you want to hold back about 10% to make sure they finish the job. They will push back, but will take the work and you get piece of mind that it gets done.
I had a huge, ugly eyesore in my yard I was considering having demolished.
He walked through my yard and listened to my needs and seemed to actually understand the project fairly well. Then he vanished like a ghost into the night. I never heard from him again and even though I had left him a couple of messages, he never called or emailed me. I don't want to really give him a bad rating as he could be very competent, but did not appreciate that he just blew me off when he promised me that I would have a proposal from him in a week or so. Just flakey.
Since that time, I have tried numerous times to contact both Mr. ad Mrs.
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Fort Worth, TX
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North Richland Hills, TX
Fort Worth, TX