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Dallas Hvac Articles
Hvac reviews in Dallas
They worked tirelessly from early morning to dark getting our system installed so that we would not be without air conditioning. They came back the next day to finish up some additional work we hired them to do on our other system.
They were quick to courteously address any questions or concerns we brought up during the day. There was a misunderstanding about the size and placement of a new vent. It was necessary for the new unit, but it would not work well where we wanted it. They patiently worked with us as long as it took to find a site satisfactory to us while still maintaining the integrity of the air flow.
Their professionalism and dedication to doing a good job showed in many ways. They worked fast and efficiently, but clearly wanted to please the customer, too. We highly recommend them.
After assessing my current system, (not too much of a surprise!) but provided valuable feedback regarding how to approach the replacement. Specifically, the size of the unit, where to place returns, supplies, types of duct work, etc... I appreciated his patience as he explained how a system works end to end and continued to take my phone calls as I had follow up questions based on internet research and feedback from friends.
Before we could schedule an appointment, my AC unit stopped working on a Wednesday night. We called
The crew was very efficient and did whatever it took to get the job done as promised including working with me as installation hiccups came up. One example included running to home depot to get a sledge hammer to remove the exceptionally heavy concrete slab from the old unit so it could be replaced with an appropriate sized slab. The team also gave me options when placing return vents, including some that required them to remove attic decking. Also, I installed a Nest with my last system and
Overall it was a very enjoyable experience. It's never fun writing a check that large but I don't have buyer's remorse and feel comfortable calling
According to the man who came by later that day to fix it, said the original installers took a short cut to installing the pipes. (What else do they take short cuts on, I wonder .... )
We had to have half of the ceiling in our upstairs room and the wall repaird. We are also left with streaks in the paint because the home repair men bought a darker shade of our paint when repairing damage from the installation.
Their communication was HORRIBLE. I was told multiple times I would get a call back about one thing or another, and never did. Had to call them back constantly to get answers to my questions.
If you are interested in reading the step-by-step process of what happened. Please see below:
Monday of the next week: No call from
Tuesday: Talked with one of the people that came out to diagnose the problem finally, and he was able to an appointment set up for Wednesday.
Thursday: Called at 1pm because I did not receive a call from the home repair department. They told me they were supposed to call me, and they would give them a call to make sure they get in contact with me. I told them I’ve had too many bad communication issues with them so far, I wanted their number to take care of this myself. They gave me his number, I called, he had no idea who I was or what I needed done on my house. I was finally able to schedule an appointment for them to come out and fix the issues, before the end of the week.
Friday: Home repair men came, did a great job fixing the drywall, and ended up replacing half of our ceiling in the room where the leak was. However, one of the repair men had to go out and buy more paint (I gave him the actual paint to match), and he bought the wrong color and we now have streaks of a few shades darker than our paint color on the ceiling and wall… I don't even want to call them back to fix it. I'm done with
The next Wednesday: I get a call from A#1Air to tell me that a Dallas city inspector will be coming today to make sure all of the repairs are up to code. They gave me a two hour window. As I expected, the person did not show up during that time frame, I’m still waiting for them as I write this review. ……
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