Dallas Home Security Systems

in Dallas, TX

Home Security System Reviews in Dallas

F

Rating
Spent 2 hours with sales consultant getting account set up and scheduled install a couple of weeks later on a Saturday "between 12 and 4". Technician arrived at 3 pm just in time to inform me that "he needed to get there by noon" to be able to get the job done so he wouldn't have time to do it that day. Waited around 3 hours and missed daughters' dance recital for nothing. Decided to give them another
so rescheduled appointed for a Friday in the morning so that should give them ample time to get it done. My wife had a couple of close to home errands to run so I called
to see if they could give us a call to let us know when the technician was on the way. The answer I got was "no, it's against company policy". Really? They can ask you to wait around for 4 hours with no guarantee that they will do the work but it's too much to ask for a courtesy call when they are headed your way?
conducts its business like it's the only home security company available. They may be the largest but most definitely aren't the only option. There are better options out there. Avoid
at all cost even if they have existing equipment and wiring at the home. Other companies can use their stuff and are much more customer oriented at the same price.
- Tim D.
A

Rating
DSS came out and installed 32 cameras, 2 dvr's, and view software. Through the course of the install we found that the original cameras were not effective for night viewing. DSS came back out and replaced all cameras with a better camera. This company strives to make sure everything is right. Their people are professional and they work hard. After working with previous similar security companies, these guys prove to be the best.
- MICHAEL T.

Dallas Home Security System Articles

Home Security System reviews in Dallas

F

Rating
Reaching this vendor on the phone is excruciating. The wait times for customer service are generally 20-30 minutes, and then if they transfer to another department it's another 20-30 minutes on hold. We have a fax receipt 5/1/14 showing that the fax was delivered to them on 5/1/14, however they billed us for service for June. Their customer service is dismal, being generous about it. This situation is evidence of their poor business practices and ethics. Avoid this vendor!
- valerie S.
A

Rating
We did monitoring with
Dallas Home Security Companies Provider Name Locked
because that's who the prior owner used. When we first signed up they checked everything out and had me all hooked up when I arrived at the house. They showed me how to use the system and how it was monitored and how it worked. They had me put in my code and showed me how to use it. When I had windows replaced they came and quickly replaced the sensors and hooked everything up without issue.
- Elliot O.
A

Rating
I had initially spoken to ADT and had them come over to look at my home and price out an install and give me monitoring options. Never mind that I'm on one of the best school districts and safest neighborhoods in Dallas, because this tidbit of information was clearly not on the tech's mind - he tried to sell me a $5,438 system that could have probably defended me from zombies, a Canadian invasion and terrorists. Additionally, monitoring was around $36 but if I wanted to be able to monitor the alarm through their app (somewhat industry standard nowadays), it jumped to $45/month. Last but not least, they charged me $53 to simply come out to my house! I then had to call and request this be refunded when I chose
Dallas Home Security Companies Provider Name Locked
over ADT.
Which reminds me... this is a review for
Dallas Home Security Companies Provider Name Locked
!
The guy that came out was friendly, down to earth, and wasn't trying to upsell me on anything. I gave him the same story I gave ADT (great neighborhood, I just want peace of mind at nights, etc.), and he got it. Priced out a system that didn't break the bank (close to 90% below the amount ADT wanted to charge!), and monitoring would be a reasonable $17/month, PLUS no long term commitment. ADT wanted a 3-year contract.
Dealing with
Dallas Home Security Companies Provider Name Locked
is like dealing with a professional mom-and-pop company - they're responsive, friendly, and are not out to take your money.
- Arturo S.
F

Rating
We used
Dallas Home Security Companies Provider Name Locked
for several years without issue. When we relocated to a
temporary apartment we had a system installed and monitored. Our
understanding was that the services were being moved over from our old
location, where we had fulfilled our contract. We when went to cancel
our services (since it was a temporary apartment), we were told we had
to pay a $700 cancellation fee for terminating the contract. There was
no way we would have intentionally signed a 3-year agreement for a
temporary space and their representative only went over the monthly
charge with us (which was the same as our prior location).
Dallas Home Security Companies Provider Name Locked
has been awful about this, stating only that we signed a 3 year agreement (buried in the 4th paragraph of the agreement and contrary to what we had been told). I would stay clear from
Dallas Home Security Companies Provider Name Locked
at all costs as a monitoring company. What a horrible experience. One of the worst I can remember with any service provider.
- Scott M.
A

Rating
Very punctual knowledgeable man came Saturday morning... Extremely knowledgeable about my former ADT system...
Dallas Home Security Companies Provider Name Locked
explained all the options clearly... I opted to pay for the wireless uplink and one year of service up front... He then set about converting my land line ADT system to a
Dallas Home Security Companies Provider Name Locked
cellular wireless system.. He did it quickly. He tested all and explained use and features well... I appreciated his professionalism and the speed in which he handled the transition to
Dallas Home Security Companies Provider Name Locked
... I would definitely commend
Dallas Home Security Companies Provider Name Locked
as well as how well
Dallas Home Security Companies Provider Name Locked
represented them...
- Philip M.
A

Rating
This is my second house to get set up with wireless security using
Dallas Home Security Companies Provider Name Locked
. I really like the fact that they are local company and they seem better to work with than other companies that i have dealt with previously. The service person was very friendly and professional. Very helpful. I had moved from a very old home with a different/unique wireless system to a new house with the preferred DSC systems. I had come with 4 key fobs from my previous house that i was hoping to be able to use again. He explained why i could he could not use those after
Dallas Home Security Companies Provider Name Locked
key fobs unless i had brought the numbers on the wirless box from the previous house. I had not understood that when i scheduled the appointment. He gave me a special price on getting replacement key fobs because of this. Since i had used
Dallas Home Security Companies Provider Name Locked
previously and paid quarterly, i was comfortable with going with their one year plan. It sounds like i paid a lot but that price included a visit to set up the service at my house and key fobs with a year of service. I believe you get some additional months free with this plan. I plan to refer my friends and everyone to
Dallas Home Security Companies Provider Name Locked
.
- Suzanne G.
A

Rating
I would highly recommend
Dallas Home Security Companies Provider Name Locked
Security. From the sales people to the technician I can not say enough. They were all very knowledgeable and patient as I asked all of my questions. I vetted them against my old provider, Safe Security, which I had been with for over 12 years and was appalled at the disrespect I experienced with them when trying to upgrade and then cancel. I also vetted them against another local provider.
Dallas Home Security Companies Provider Name Locked
came out on top hands down for customers service and pricing. I spoke to three different people in sales and all were very personable and helpful.
Dallas Home Security Companies Provider Name Locked
the technician was fantastic. He fixed problems I didn't even know I had. He helped to guide me in my decisions and was very professional. I appreciated the extra time he took. Also, I believe that having a local monitoring service and company that is knowledgeable about the area they are working in is important. Use the Angie's List coupon if you switch to them. You may need it to help offset the cancellation fee or end of contract fee you may experience from your current provider. I know it's just day one, but I'd advise to to stop paying the big boys big bucks and go with a trusted more affordable and caring company.
- K C G.
F

Rating
My wife and I recently purchased a 30 year old house in far north Dallas that we purchased with the intention of doing extensive renovations. Since we were moving back into the city from the far northern “burbs” we thought that it would be a good idea for our peace of mind to install security cameras.
The small medical practice at which I am employed had used Single Source to install security cameras in our office and our office manager recommended them.
I meet
Dallas Home Security Companies Provider Name Locked
at the new house just as the remodeling wasgetting underway. He appeared personable and professional when I met him. He tried very hard to sell me an alarm monitoring service with home automation with a 3 year contract however, my wife and I both declined since we both shy away from long –term contracts especially where new technology is involved .
Nevertheless, the security camera package he offered looked reasonably priced and the cameras , from my very cursory research, looked to be of good quality,so, I made an appointment with him to install four cameras around my house as well
as a dedicated DVR.
Dallas Home Security Companies Provider Name Locked
requested half of the money up front for the system. Typically I
Dallas Home Security Companies Provider Name Locked
’t pay for anything up front however,
Dallas Home Security Companies Provider Name Locked
and Single Source were known entities to me since they had done work at our office so, I went ahead and paid the money upfront.
The house was under extensive renovation when
Dallas Home Security Companies Provider Name Locked
and his crew showed up and they installed the cameras in short order. However, given that I did not have internet service at this time and did not have a monitor in which to confirm that the
system was up and running as advertised I delayed the final payment. I scrambled to get the internet up and
running so that the technicians from SS could come back out and get the remote features up and running and I wanted to get a monitor so that I could actually see the cameras in action.
I got the internet set up and I made an appointment with
Dallas Home Security Companies Provider Name Locked
to come back out to get this finalized so that I could be confident that I was getting what I paid for.
Dallas Home Security Companies Provider Name Locked
mentioned final payment to me several times and I freely admit that I was putting him off because I know from experience that once someone gets final payment the motivation to work out any residual issues drops to near zero. And the reality is, the 1/2 payment most likely covered his out of pocket expenses so I felt it was reasonable for him to await final payment.
Finally within a couple of days of the final install
Dallas Home Security Companies Provider Name Locked
called me on my cell phone. I picked up and he demanded that he receive final payment that day or he would not be able to come out to complete the work. I told him that I was not comfortable with this since I would like to see everything working to my satisfaction before cutting him a final check. He advised me that he would not come out to finalize things until he received the final payment. I told that I had worked with many, many
contractors over the years and hat I had never been pressed to pay in full before I was satisfied that everything completed and that I was 100% satisfied. He told me that the install was completed and he wanted his final payment that day. And technically he was right; it was completed but I didn't purchase a DVR and cameras as decorations and at this time they were little more than decorations to me because I was unable to see them in action. He was unrelenting so I told him I was going to pay him but I was very displeased and uncomfortable with the turn that this was taking. I told that I would take care of it that night – which I did.
He then advised me he would need payment for the final install /configuration which was scheduled to be done in a few days– before he would come out. I asked, “you want payment for work that you haven’t even done?” He said, “Yes”. I asked if this was typically how he did business and he replied, “it is for customers that have a history of slow payment.” This statement made me laugh. I advised him that I would happily find someone else to finish the install and that in my history of three home remodels and dealing with countless other contractors I had never been treated this way. And furthermore, my wife and I have virtually perfect credit scores and neither of us have ever not paid ANY debt in our lives.
I have to admit he left me seething for days. I honestly don't remember EVER having anyone treat me like that before. I suspect that SS was having a cash flow issue and they were desperate for cash; that is the only reason I can think that someone would treat a customer that shabbily.
And by the way, the monitor was hooked up by a third party and they configured the remote settings and it works great. It is too bad that
Dallas Home Security Companies Provider Name Locked
and company couldn't have been more patient so that this relationship could have ended on a happy note. And also, my wife and I did about $85,000 in renovations to the house - all of the contractors were paid promptly and we all parted on good terms.
My error was starting this process without having internet service hooked up and without having a monitor available at the day of install however, I think that SS should have been savvy enough to realize this potential conflict and either brought a monitor or suggested that we postpone the install.
- Steve T.
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All Home Security Companies in Dallas, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ADT Frisco

6942 W Ash St
Frisco, TX

ADT Frisco

8802 S County Rd
Frisco, TX

ADT Frisco

1481 East Hillpark Road
The Colony, TX

ADT Frisco

6900-6998 Main St
Frisco, TX

ADT Garland

503 S Garland Ave
Garland, TX

ADT Garland

1814 Rolando Dr
Garland, TX

ADT Garland

615 W State St
Garland, TX

ADT Garland

801-899 West Avenue E
Garland, TX

ADT Garland

106 S 1st St
Garland, TX

ADT Garland

701-947 S Glenbrook Dr
Garland, TX

ADT Garland

614 Main St
Garland, TX

ADT Garland

1570 S 1st St
Garland, TX

ADT Garland

618 Main St
Garland, TX

ADT Garland

615 West State Street
Garland, TX

ADT Grand Prairie

303 N Great SW Pkwy
Arlington, TX

ADT Grand Prairie

329 E Main St
Grand Prairie, TX

ADT Grand Prairie

215 S Center St
Grand Prairie, TX

ADT Grand Prairie

2403 Flora St
Dallas, TX

ADT Haltom City

4900-4914 W Broadway Ave
Haltom City, TX

ADT Irving

220-224 N Story Rd
Irving, TX

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