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Dallas Drain Pipe Installers Reviews
I had four people come out to give me bids on this project. Of the four,
The entire project took 2 days to finish. The crew arrived on time both days and worked very hard to ensure everything was done right. When a few minor problems arose, they quickly resolved them to my satisfaction. They gave me options on where certain components (such as valve boxes) would be located. I was impressed by their efficiency and how much pride they appeared to take in their work. The drip lines were laid in a comprehensive pattern that provided even more coverage than was originally discussed. Afterward, everything was cleaned up thoroughly and the trenches were neatly filled. It was a bit windy when they finished, so they could not check the spray pattern of the nozzles completely and returned another day to ensure everything was fine-tuned properly. They also added a few doughnuts at no charge to protect the sprinkler heads along the driveway.
It's been 2 months since the work was completed, and I am loving my new sprinkler system. I have full coverage of my lawn, and runoff is minimal compared to my neighbors' systems. The drip zones are working great and my plants have never looked better!"
They had to move most of my popups in the front because they had sunk several inches down below the grass level. They separated out the front 4 zones to 7, so it could better control water where it was needed, especially during the summer sun (this summer i was over watering one area just so enough water was getting to another area on the same zone). This will help me save water by being able to separate out the zones that need more water. They also added 4 additional zones in my back yard. They worked around the pool which was no easy task to get a trenching machine around it.
I wanted 2 gutters downspouts tied into a drain so that the run off did not drain into my neighbor's house. I had the same thing done about 6 months earlier by a different company (which i have another review for).
I am very impressed with their attention to detail and professionalism throughout this project. I would definitely call them again for any irrigation and drainage needs. Thanks guys!"
I am very pleased with the new look and feel of my sunroom. I had a vision in my mind of what I wanted and "
On the day the crew was supposed to show up, they did not. I was at the house and wondered why nobody showed up. I call to find out why, only to find out that they were 2 days behind and wouldn't be there for 2 more days. I never received an update or any form of communication informing me of this change. They then told me that I didn't have to be present for the work, which was fine but it sounded like they justified their reason to not inform me with the fact that it didn't require my presence so it didn't matter if they informed me or not. 2 days later the crew shows up at 9:30am to start work. They started strong and worked very hard in the hot conditions during the heat wave going on. Unfortunately this was the only day where a lot of work was done. On day 2 they showed up close to 10am and started to work. The job got more complicated because they hit a small natural gas line leading from my back yard to an unused gas lamp post in my front yard. They shut off the gas and promised to fix it but that left us without hot water over night. I understand the gas line was out of their control especially since it was unmarked and I had no idea the gas line existed. I do not fault them for this, I am merely explaining everything that happened. By the end of day 2 it was obvious that work would have to continue another day at least. Unfortunately day 2 was on a Friday and it wasn't until around 3pm that i got a phone call telling me that work would have to continue into next week. One frustration I had was that there was no on site foreman and only one worker spoke broken English. It would have been nice to at least get a daily phone call update regarding the status (especially if things are running behind schedule, so I could be in the loop of the new estimated completion date).
Day 3 starts off with the workers arriving around 10 again but this time they aren't getting as much work done. Most of them spent about 2.5 hours throughout the work day laying down not including the lunch break (which I understand of course). Needless to say, the job was not completed by the end of the day, but nobody tells me that they have to come back for a 4th day. I had to figure this out on my own when I go outside after the crew left only to find unfinished work. This is where the problem began, because I had a separate company coming to redo my entire landscaping the next day. I did not schedule this to include the two crews working together. I even put in two buffer days in case work carried over (except for now with them being behind 2 days before work began and work carrying over 2 days, that buffer was now gone). I cant reschedule the landscape work now because they have palates of grass and plants coming in from Houston and the heat would
There was another concern about professionalism that involved one of my female friends. There were several times that she walked in and out of the house and they would whistle at her and say things in spanish. What they did not know was that she is fully bilingual growing up in Honduras. They were saying very dirty and suggestive things about her when she walked in and out of the house. She of course addressed this to me in a very upset manner. I in turn write out an email after Day 4 addressing all of my concerns to the generic info email on the
I have many good things to say about the quality of the work that
I have no doubt in my mind that this company does A+ work. I would hire them again as long as the communication issues and professionalism issues of the workers are resolved. I have no doubt that the management cares about their customers and I appreciate their concern in my situation. If I did not have a positive experience when I expressed my concerns, you would bet that the rating would be a lot lower. Overall experience is B (good). I hope that the company can take this review and use it to make their business more successful in the future. I appreciate all the hard work this company did to solve my very bad drainage problem. This latest rain we have received really tested the system and it passed with flying colors. Thanks "
On the day of the job, "
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