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Dallas Drain Cleaning Articles
Drain Cleaning reviews in Dallas
Most of our problems have been with the kitchen drain becoming clogged
with grease and their techs would auger the drain pipe from under the
sink with an electric augur about the size of a lawn mower that rolled
on wheels. The whole process usually took from 30 minutes to an hour
and we’d have no more problems for a couple of years.
The sink clogged again last weekend and we called them back out on Sunday.
The lead tech first used a smaller augur mounted on a hand-held drill
and then went outside to the drain line cleanout. He ran a water hose
into the clean out and the water backed up again. He then advised me
that I needed a “wash,” which is somewhat of a power wash that cleans
out the line. Their company did that a few years ago and it cost
between $300 and $400. So I agreed that they should try that and he prepared
an estimate for the work. The estimate was over $1,200 though, which I didn’t want to pay
based on our past experiences with the same company. I told him the
techs that had cleared the drain before him used the augur on wheels and
went in through the pipe under the sink. He said his wheeled augur was
too big for that. I asked how the other techs were able to do the same
thing and he said their augurs were smaller. So I asked him to go get
the smaller augur and he started telling me again that I needed the
power wash. I asked him if he could auger the line from the clean out and he said his
augur might break the pipe and started telling me again that I needed
the power wash. He finally ran the augur in the clean out, put more
water in, and it backed up again. Then he started trying to sell the
power wash again.I explained again for I think the 5th
time that the other techs from his company had cleared the drain from
under the sink. He told me again that his augur was too big and that I
needed the power wash. I finally told him that for the last time I
wasn’t going to pay $1,200 and that he needed to go get the smaller
auger the other techs had used to clear the line.
At that point he told me to pay his $198 service charge and he would
leave. I did that to get rid of him, as at that point I figured it was
an issue between his company and me and not him and me. Somebody at the
company could deal with him and I was sure that the company would find
his behavior unreasonable and refund the payment.
So when he left I called Roto-Rooter and they had a tech out within an
hour. When I explained what the problem was he advised me that he would
have to bring his auger into the house and go into the pipe under the
sink. A little over 30 minutes later the drain was clear and he was
gone. I looked at my copy of the invoice and it explained that he found
a grease blockage about 5 feet into the line. That meant the first
tech’s hand-held augur was too small for the job.
I spoke with said they had a power wash for about $300 the tech
should’ve offered. I told him that not only did he not offer it, but he
relentlessly kept trying to get me to accept the $1,200 job. The
conversation ended with him explaining that the company is sensitive
about its reputation and knows that word-of-mouth is their best form of
When he called back he said he and his team had decided the first tech did
all he could do and that they weren’t going to refund any of my money.
It didn’t matter that the tech didn’t have the right tool for the job
and that he never offered me the $300 power wash. It didn’t matter that
the second tech cleared line by doing the exact same thing his other
techs had done before and that I had explained that to their tech
several times. All that mattered was that his tech tried and he
specifically told me that they get paid for the service and not for the
results. He reduced the $198 to $160-something, which is their
We go back with this company to about 2009. I was foolish to think a
loyal customer for five years would mean something more to them than
$160 dollars. Of course we’ll never call them again and certainly won’t
recommend them to anybody else.
As I suspected...he was able to snake the line and clear it in less than a minute. He said it was because he was so good...
I had a plumber do this 5 years ago for $75.
I have since found that these plumbers work on commission...see link
It all makes sense to me now...the thick binder with prices. The psychology used (think doctor delivering bad news with a somber face).
Any way...the sink drains...but my drain is still slow even after what I paid...but I do not trust them in my home again. He would probably tell me to redo my whole home even though i have had very few issues since I bought my 1952 home in 2004.
I will go with an individual next time rather than a large franchise/corporation.
The 24/7 service is not really free..think about it....nobody can run a business 24/7 and not charge more.
I was stupid not to believe all the reports I read here in advance...i just got impatient.
Remember...believe these reports....they are real...they are true.
Hey...at least he got 250 dollars for an hour at my home....not a bad living
I had selected the other contractor because my own, regular plumber does not provide weekend service (see below), because they were highly rated here on and because they supposedly work 7 days a week.
To make a very long story short, the other contractor:
-- broke the pipe;
-- improperly installed the replacement pipe/fittings;
-- failed to properly test the repair;
-- failed to respond to my follow-up calls the next day, when I reported the leaking pipes (which were NOT leaking prior to their repair).
Even though my own plumber doesn't work on weekends, he did take the time & effort to return my weekend phone message.
I called them on Sunday morning 11/14/2013.
Norm was very courteous and helpful.
A few hours later, they dispatched
He got right to work and immediately identified the problem.
He had to disassemble and reassemble the pipe sections and fittings, which had not been properly attached & secured by the original contractor.
He fully tested his repairs both with running water AND with full sinks of water (both bowls) -- this had NOT been done by the original contractor.
Had the 1st contractor taken the time to test his own repair (and had I known at the time to insist on doing so), the inadequate work and leak would have been immediately apparent.
I wish I had contacted them first, rather than the other, inept contractor.
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