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I had selected the other contractor because my own, regular plumber does not provide weekend service (see below), because they were highly rated here on and because they supposedly work 7 days a week.
To make a very long story short, the other contractor:
-- broke the pipe;
-- improperly installed the replacement pipe/fittings;
-- failed to properly test the repair;
-- failed to respond to my follow-up calls the next day, when I reported the leaking pipes (which were NOT leaking prior to their repair).
Even though my own plumber doesn't work on weekends, he did take the time & effort to return my weekend phone message.
I called them on Sunday morning 11/14/2013.
Norm was very courteous and helpful.
A few hours later, they dispatched
He got right to work and immediately identified the problem.
He had to disassemble and reassemble the pipe sections and fittings, which had not been properly attached & secured by the original contractor.
He fully tested his repairs both with running water AND with full sinks of water (both bowls) -- this had NOT been done by the original contractor.
Had the 1st contractor taken the time to test his own repair (and had I known at the time to insist on doing so), the inadequate work and leak would have been immediately apparent.
I wish I had contacted them first, rather than the other, inept contractor.
As my otherwise excellent, regular plumber does not provide weekend service, I researched drain cleaning services here on
Answering service was very prompt in answering my call.
They dispatched a crew of 2 (
(The more senior member of the team emitted a very strong, unpleasant odor (including stale
They determined that the blockage was in the kitchen sink drain itself, not farther down the line.
They proceeded to clear the drain from the inside -- it went immediately downhill from here.
As soon as
He then decided he would have to replace the entire P trap.
With the old trap removed, they snaked the drain -- it didn't look clear to me, but there was no way to test it at this point.
An hour and a large mess later, he claimed to have properly completed the P trap replacement.
They "tested" the repair by running the faucet for a few seconds in both bowls of the the double sink.
They asserted that this was sufficient, although I now know that this was not the case.
They cleaned up some of their mess (but not all, especially all the leaves and debris they tracked from outside the house through my dining room and kitchen).
I paid them & confirmed the (lousy) 30-day warranty.
I left the cabinet under the sink open overnight to air out & dry out, as they had left a lot of moisture there.
I next used the sink the following morning.
I immediately noticed a large leak where sections of the pipes are joined by a fitting.
This was less than 24 hours after their service.
So, I called their answering service at 0815h & was informed that the personnel would be paged & dispatched ASAP.
4 hours later, they had not contacted me.
So, I called them back.
This time, a different operator told me that calls that day (Sunday) would not be returned until Monday, despite their clear assertions in all their materials & website that they work 7 days a week.
When I explained that they needed to come out that day (Sunday) to fix work that had performed incorrectly, I was met with a total stone wall.
The operator refused to provide contact information for the company owner or anyone else.
So, I was left with a leaking repair, unable to use my kitchen sink, and an utter lack of response from the company.
In retrospect, I can only surmise that they were indeed open and working on Sunday, but that they were refusing to return my call.
That day (Sunday) I hired a licensed plumber recommended by my regular plumber.
They dispatched someone who was prompt, courteous, clean and efficient.
He immediately identified the leak, both by running water AND by filling the sinks with water before draining.
The latter is the standard, important test that
The new plumber disassembled and reassembled the pipe sections/fittings, with the use of pipe sealant.
He tested the repair multiple times, from both sink basins, both with running water AND with a full sink of water.
He cleaned up completely.
This repair cost me another $99.
The next morning (Monday), I received a call from "
I told her I had already completed the repair with another contractor and asked instead to speak with the company owner,
This was the worst part of the experience.
Rather than apologizing, he was defensive, rude & argumentative, even when I informed him that another contractor had confirmed the problem with
In retrospect, I will give
However, he performed shoddy work & failed to test that work (and was very messy).
When the repairs leaked, I was met with a stone wall when I tried to get someone back out promptly to fix it.
Accidents happen (if, in fact, breaking the pipe REALLY was an accident).
However the utter lack of courteous, prompt response to a problem created by the contractor is inexcusable and unacceptable.
The ONLY reason that this review is not a TOTAL F, across the board, is that
However, it should be noted that refunding my payment is NOT a substitute for competent work, or for accountability and customer service.
The next day (Tuesday), when I went outside to look at what they had done, I found out they broke one of my clean outs and did not fix the blockage. The sewage was just going out the vent pipe instead of into the sewer. I called them back and they said they couldn't come out until (Wednesday). I was angry since I had raw sewage dumping into my back yard, but I agreed since I had no other options. When I called on Wednesday they said they would schedule for Thursday. I said no and called the home warranty. They home warranty called
In the end I had to use another plumber who quickly came out and fixed what should have been an easy repair.
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